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Customer Service Sales

Location:
Markham, ON, Canada
Salary:
30000
Posted:
October 24, 2014

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Resume:

KULSUM RIZVI

*** *****’s Hill Avenue Markham, ON L6B 1K1

(647) 886- 4127 acghnl@r.postjobfree.com

CAREER OBJECTIVE

To secure entry level human resources position where I can contribute by utilizing my education,

experience and skills in a challenging and rewarding environment

AREAS OF EXPERTISE

Proficient in Microsoft Office – Word, PowerPoint, and Excel (Pivot Tables, Vlookup, macos, etc)

Experience with HRIS – SAP and Super HR

Strong customer service, interpersonal and organizational skills

Quick learner and highly adaptable to fluctuating requirements and situations

Work well in a high pressure environment and effectively work independently or as a team

Ability to multi- task and detail oriented

Result focused professional whose philosophy is to “do it right the first time”

Excellent time management skills, able to meet all deadlines

Working knowledge of the insurance, investment and security industry

EDUCATION, PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Human Resources Management, Post Graduate Certificate Graduated August, 2014

Seneca College, Toronto, ON

Projects Completed:

Identified the importance of Health and Safety and Employment Law in Canada

Interviewed Starwood Hotel and Resort Human Resources generalist to gain practical knowledge

Created a job ad and contacted Toronto Star and Monster Canada to get quote for a job posting

Role played a job interview and created behavioral, situational and probing questions

Conducted a half an hour in-class training facilitation

Conducted an in-class collective bargaining with the union team

Completed payroll assignment in accounting course

Financial Services Management, Bachelors of Commerce Graduated December, 2013

Seneca College, Toronto, ON

Projects Completed:

In a team based environment, completed a case study by identifying, analyzing suitable

retirement plans for various age groups

Learnt diverse types of funds available in investment market and analyzed them

Certifications

Life Office Management Association (LOMA)

Mortgage Agent Certificate

KULSUM RIZVI ( 647) 886 - 4127

Canadian Securities Course Part 1

CHRP in progress

WORK EXPERIENCE

CUSTOMER SALES LEAD May 2013 – Present

La Senza, Markville Mall in Markham, ON

Play an integral part in training and developing new hires

Conduct performance reviews and reference check

Submit weekly payroll and maintain time & attendance

Review emails and store portal and print reports

Received positive feedback from customers and creates repeat business by developing long-

term customer relationships

Awarded Power Seller Certificate for consistently meeting personal sales target, which

contributed towards making the store’s sales target

Updated employees on their personal and the store’s sales targets and ensures that goals are

achieved through effective motivation

Handled high sales volumes with cash, credit, debit and gift-card transactions and balances

register at end of shift with 100% accuracy rate

JUNIOR RECRUITER (INTERNSHIP) February 2014 – April 2014

Canadian Tire, Toronto, ON

Managed all aspects of recruitment and talent acquisition including use of specialized

recruitment tools catered to the retail sector

Assessing applications for specific position vacancies, effectively screening resumes, initiating

follow up for outstanding information

Acting as a primary contact for all candidates regarding inquiries on application status,

application review and negotiation of face to face interview scheduling

Developed and managed the applicant tracking system to effectively build and develop

relationships with clients and liaise on candidate recruitment and selection

ACCOUNTS PAYABLE CLERK TRAINEE (INTERNSHIP) June 2012 – August 2012

Sheraton Centre, Toronto, ON

Prepared accurate invoices using SAP and ADACO

Kept up to date on vendor invoicing requirements

Ensured account coding is accurate for invoices

Processed all approved invoices for payment, ensured all appropriate signatures and back up

attached

Placed stationeries orders for office and input them on ADACO

KULSUM RIZVI ( 647) 886 - 4127



Contact this candidate