LAUREL HENDRICKSON

Fort Lauderdale, FL *****

954-***-****

acghmr@r.postjobfree.com

www.linkedin.com/in/lmhendrickson

HUMAN RESOURCE MANAGEMENT * ORGANIZATIONAL DEVELOPMENT * TALENT MANAGEMENT

Thought leader and proven problem-solver with a passion for teamwork,

strategic process and performance efficiency driving revenue growth through

innovation and a sharp focus on the bottom-line.

EDUCATION

M.C., Health Information Management, The George Washington University,

Washington, DC (2011)

M.S., Conflict Analysis & Resolution, Nova Southeastern University, Fort

Lauderdale, FL

M.B.A., Business, Lake Forest Graduate School of Management, Lake Forest,

IL

B.A., Liberal Arts, Colorado State University, Ft Collins, CO

PROFESSIONAL EXPERIENCE

Director of Workforce Engagement, Florida Department of Health, Ft

Lauderdale, FL 8/2012 - Present

. Provides on-going support to senior leadership for implementation of

human capital strategies that drive business initiatives that impacting

employees, capabilities, culture and communications.

. Executes human resource process improvements ensuring legal compliance,

providing continuous improvement for client services and ensuring

employee retention through targeted recruitment, selection and training.

. Designs and coordinates annual employee learning conferences for 600

employees incorporating interactive and diverse learning methodologies

resulting in best ever employee satisfaction rate in 2013 of 91%.

. Leading the development of organizational Knowledge Management and

Succession Planning Systems.

. Designed local agency's Employee Intranet in 2014 for shared

Communication platform and increased engagement.

. Utilizes established methodologies to conduct employee Needs Analysis and

Skill Assessments to address learning opportunities and drive talent

management selection, training and satisfaction.

. Partners with peers and senior leaders to identify organizational needs

and effective best practice methods to further individual and program

growth opportunities for a high-performance work culture.

Business Consultant at LH Consulting, Ft Lauderdale, FL

2010-2012

. As subject matter expert, provided leaders and organizations with

coaching and training for change management, workplace conflict,

strategic planning, process improvement, market growth and technology

integration.

. As Master Trainer of Managing Workplace Conflict, conducted training

seminars providing knowledge and tools for recognition and early

resolution of workplace conflict. Results increased employee retention

and minimized both the cost of conflict and the loss of productivity in

the workplace.

. Facilitated strategic planning seminars to assess organizational

readiness and define business direction by establishing purpose and

vision, core values, measurable goals and action steps to make that vision

become a reality.

Vice President at Digital Palette Inc., Plantation, FL

1999-2010

. Hands-on Human Resources and Operations roles as business partner for

Internet Design Company with focus on web technologies, database

management and e-commerce solutions: developed the company vision and

strategies; established financial system; recruited and trained staff;

developed market contacts and long-term clients through strong

communications - enabling business to maintain profitable ($1M) and

competitive market position for 11 years.

. By integrating technology enhancements with Six Sigma methodology,

coordinated the design of process improvements to eliminate repetitious

tasks and streamline routine processes through web-based templates,

realizing 97% error-elimination and data entry consistency.

. Audited results and provided monthly metrics and accounting reports to

business associates and investors.

. Re-invented the company 3 times in 11 years, adapting to major

advancements in web technology and explosive growth in digital media and

consumer desires.

Allstate Insurance Company, Northbrook, IL

1983-1999

Sr. Director Human Resources / Information Technology (1996-

1999)

. Coordinated the implementation of high-impact, high-quality projects for

corporate-wide information technology initiatives.

. As team leader, enabled 20+-member, cross-functional management and

consultant team to successfully complete aggressive development and

implementation of a corporate intranet by establishing a vision, creating

a diverse team, coordinating critical thinking, garnering leadership

support and coordinating communications across corporate headquarters for

5000 employees.

. Coordinated the training design and delivery of best practices for the

implementation of organization's first desktop computers supporting

countrywide administrative staff and sales force of 15,000 agents.

. Designed and presented an experiential learning program to the IT

Department enabling a cultural change and a major role shift within the

organization to being viewed as players in strategic development.

Director Human Resources - Organizational Development Specialist (1983 -

1996)

. Managed staff and activities supporting countrywide Human Resource

policies & procedures, customer and employee satisfaction, management

development and regulatory compliance for 24 regional offices.

. Led change management and corporate-wide initiatives to attain

operational excellence in support of business objectives through 24

Regional Human Resource Directors nationwide.

. During the closing of 12 regional offices and call centers, designed and

led a cultural change process to Teams. Created and delivered multi-

layered communication and training strategy to develop a shared vision &

minimize resistance to change.

. As team leader, coordinated the centralization of the corporation's

talent management functions from 24 Regional HR offices into the

headquarters location, introducing improvements to streamline

recruitment, hiring and on-boarding processes.

. Co-designed and gained approval from senior staff for a quality and

performance measurement tool tied to C-level incentive compensation,

which provided clearer focus and understanding of company strategies and

objectives. Changes resulted in 35% increase in employee satisfaction.

. Created, staffed and managed a Corporate Training Division to assess

skill gaps, identify solutions, and design/ deliver both administrative

as well as leadership training for Regional and Home Office personnel of

12,000 to measurably improve performance efficiency, employee

satisfaction and strategic growth. To this day, I hear from managers who

attended the training as the "best developmental session ever!"

TECHNICAL SKILLS

. Microsoft Office: Word, Excel, PowerPoint, Access, Outlook

. Graphics /Design: Photoshop, Image Ready, Freehand, Flash, Dreamweaver,

Adobe Creative Suite

. Internet: Firefox, IE, Safari

. Macintosh OSX / Microsoft PC

CERTIFICATIONS / AFFILIATIONS

Florida Supreme Court Certified Mediator - County, Florida Supreme Court

Master Trainer of Managing Workplace Conflict, Mediation Training Institute

National Facilitator, Leadership Strategies

Lean Six Sigma Green Belt

Women's Executive Club of Fort Lauderdale, VP of Finance, (2011-13)

Miami & Fort Lauderdale Ski Clubs, Board Member / Trip Leader

Executive Women's Golf Association, Member

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