Post Job Free

Resume

Sign in

Customer Service Supervisor

Location:
Cleveland, MS
Posted:
October 24, 2014

Contact this candidate

Resume:

William Anness

Cellular 662-***-**** *** Dean St

Cleveland, MS 38732

acghmn@r.postjobfree.com

Executive Summary

Military-trained Leader offering more than 15 years of experience working in Logistics and more than 10 years as

Supervisor/Team Leader, with U.S. Army, Wal-Mart, and Dollar General. Management experience includes creating a safe

environment, training and developing associates, and forecasting and execution of daily workload. Expert knowledge of shipping, on

and off line order filling, and replenishment.

: Large volume distribution

: Order Filling

: Industrial operator

: Training facilitator

: Area Supervisor

Professional Background

Warehouse Supervisor 2 2013 to Present

Dollar General Indianola Ms

Warehouse Supervisor for Non-Conveyable, and Shipping..

•Second Shift Supervisor for 43 associates averaging 457 cases per hour, and zero medicals for the first quarter 2014 while

maintaining excellent customer service to over 1000 regional stores.

•Second Shift Supervisor for 50 Non-Conveyable Order Filling associates averaging 122 cases per hour, and zero medicals for the

months of December and January.

Additional Experience

Floor Supervisor/Order Filler 2003 to 2013

Wal-Mart Shelby Nc

Area Supervisor for Non-Conveyable, Shipping, Caselot Order Filling, and Reserve Staple Stock Replenishment.

•Shift Supervisor for 35 Shipping, and Non-Conveyable associates. Directly accountable for over 1200 safe days.

•Accountable for 28 conveyable order fillers and pallet consignor. Directly responsible for area production which finished in the top

2% of the region.

•Recognized subject matter expert and training facilitator. Trained 44 new hires and transfers.

•Responsible for shipping over 200 trailers per week and 450,000 cases per week and meeting all DOT shipping regulations.

Fixer/Operator 1995 to 2003

Pittsburgh Plate Glass Shelby Nc

I performed the duties of Fixer, Winder Operator, Sliver Handler, Packer and Shipper.

•Responsible for the installation of platinum bushings. Platinum Bushings value from $100,000-$800,000 depending on the size.

•Responsible for the maintenance and operation of over 300 turret winders. Turret winders are used to wrap fiber glass on a tube.

Turret winders can operate up to 5000 RPMs.

•Responsible for the maintenance and operation of 5 furnaces. Furnaces burn up to 3200 degrees and is used to melt ingredients to

produce glass.

Machine Operator 1994 to 1995

Motor Wheel Mendota Il

Responsible for the fabrication of wheels for Toyota, Dihatsu, and Chrysler.

•Operation of 2 Robotic Welder producing 4 wheels each, every 5 minutes.

•Operation of 2 CNC Lathe Machines producing 10 wheel faces each every hour.

•Final inspector of product. Inspect and final approval of more than 300 wheels a shift.

Infantry/Corporal E-4 1989 to 1994

United States Army Ft. Campbell Ky

During my enlistment I performed the roles of Team Leader, Squad Leader, Platoon Sargent, Company Driver, Supply Clerk,

Company Armorer, and Company Repair and Up keep.

•Directly answerable for the moral, training and quality of life for 30 soldiers.

•Inventory control in both the arms room and supply room. Inventory for both areas valued at $2.8 million.

•Base maintenance and landscaping. (2 Sports Complexes and Company Barracks)

•Trained in both U.S. and overseas.

Education

High School Diploma 1989

North Chicago High School North Chicago Il

Licenses

•Multiple Industrial Lifts and vehicles Through Wal-Mart and U.S. Military.

Training

•U.S. Army Basic Training and Advanced Infantry Training, Situational Leadership, and Armorer School.

Honors

•U.S. Army Awards: Army Service Ribbon, National Defense Service Medal, Army Lapel Button, Good Conduct Medal, Army

Commendation Medal, South West Asia Service Medal, Saudi Arabia Kuwait Liberation Medal, Combat Infantyman Badge, and

Honorable Discharge. Wal-Mart Awards: Multiple Associate Commendations, 2 Associate Of The Month, Distribution Center Of

The Year 2009 and 2011.

Volunteer

Bingo Caller/Card Seller 2009-2011

Neal Senior Center Shelby Nc

From 2009-2011 I volunteered at Neal Senior Center. My role was to call Bingo Games and sell cards. I volunteered 3 Mondays a

month for 5 hours a night, accumulating almost 300 volunteer hours.



Contact this candidate