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Customer Service Training

Location:
Makati, NCR, Philippines
Posted:
October 24, 2014

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Resume:

Kristyl Joy B. Banaag

Taft Avenue Manila, Philippines

Contact No. : 091********

Email address: acghm5@r.postjobfree.com

OBJECTIVE

To apply for a position in a world class service oriented company wherein my knowledge and skills in the Food

& Beverage Department can be utilized towards professional and personal growth and for the development of

the company.

Background

I am currently a trainee of Magsaysay Institute of Hospitality and Culinary Arts Located

at 3rd Floor Times Plaza Building United Nations Avenue corner, Taft Avenue, Ermita,

Manila, Philippines. The Food and Beverage Department is my top priority when

applying. I consider myself a potential asset to the organization as I possess strong

interpersonal skills, good customer service, keen to detail, patient and discipline.

What sets me apart from other applicants is that I am goal oriented. I know my priorities,

and use them as my greatest weapon in accomplishing tasks at hand.

Qualifications

& Skills Possess good customer service, leadership, communication, and time management skill.

Have knowledge in operating computer applications including Microsoft Word,

Microsoft Power Point and the Internet.

Skilled in handling multiple tasks and work under pressure, easy and willing to learn.

Education

Tertiary: Lyceum of the Philippines University –Batangas

Bachelor of Science in International Hospitality Management Major in Cruise Line

Operation in Hotel Services.

Capitol Site, Batangas City, Philippines

AY: 2010-2014

Secondary Casa del Bambino Emmanuel Montessori

Alangilan, Batangas City

AY: 2006-2010

Experiences

July - Restaurant Server

September 2014 MIHCA Illumine and MP’s Restaurant

3rd Floor Times Plaza Bldg United Nations Ave. corner, Ermita, Manila, Philippines

February 2012 Oceanlink Institute Shipboard Training

Onboard M/V Super Ferry 20

February 2012 Housekeeping and F&B Practicum Training

Best Western Boracay Tropics Resort Hotel

Manggayad, Boracay Island, Aklan, Philippines

November- Receptionist

December 2011 Oakwood Premiere - Joy Nostalg Center, Manila

17 ADB Avenue, Ortigas Center, Pasig City, Philippines

Certifications, Seminars and Trainings

September 2014 Food and Beverage Services NCII

People’s Choice Training and Assessment Center Inc., Manila, Philippines

September 2014 Food and Beverage Services NCIII

People’s Choice Training and Assessment Center Inc., Manila, Philippines

May 26, 2014- Food and Beverage Training Course

September 12, 2014 Magsaysay Institute of Hospitality and Culinary Arts

United Nations Avenue corner, Taft Avenue, Ermita, Manila, Philippines

July 30, 2013 Guestology Seminar

Lyceum of the Philippines University, Batangas City

July 25, 2013 Food Caterers Association of the Philippines (FCAP) Convention

Lyceum of the Philippines University, Batangas City

April 22, 2013- Basic Safety Training

April 30, 2013 Lyceum of the Philippines University Maritime Training Center

LPU-LIMA Campus, Cuta Batangas City

March 16, 2013 Hotel Familiarization Stay and Learn

Palawan Function Room, Edsa Shangri-La, Manila

March 16, 2013 Bar Exposure Program

T.G.I. Friday's Glorietta

March 16, 2013 Hotel Overview, Food and Beverage Overview and Culinary Overview

Ballroom 1, Hyatt Hotel and Casino Manila

Achievements

April 3, 2014 Leadership Award

CITHM Dedication and Recognition Ceremony

Lyceum of the Philippines University Batangas

April 3, 2014 Service Award

CITHM Dedication and Recognition Ceremony

Lyceum of the Philippines University Batangas

April 3, 2014 Academic Award

CITHM Dedication and Recognition Ceremony

Lyceum of the Philippines University Batangas

Academic Year Overall Chairman of Alliance for Future Cruise Liner

2013-2014 Lyceum of the Philippines University Batangas

Academic Year Third Year Representative of Honor Society

2012-2013 Lyceum of the Philippines University Batangas

Academic Year Dean's Lister

2010-2014 Lyceum of the Philippines University Batangas

Character References

Dr. Alex Ylagan

Dean of College of International Hospitality and Tourism Management

Lyceum of the Philippines University Batangas

+639*********

Dr. Reyna Base Garcia

Professor

Lyceum of the Philippines University Batangas

+639*********

Mr. Von Derick Ebreo

Professor

Lyceum of the Philippines University Batangas

+639*********

I hereby certify that the above information is true and correct to the best of my knowledge and

belief.

Kristyl Joy B. Banaag



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