Eric John Nelson

* ****** *****

Islip Terrace, New York 11752

631-***-**** Home

512-***-**** Cellular

acghlh@r.postjobfree.com

http://www.linkedin.com/in/ericnelsontx/

SUMMARY

Multi-Faceted manager with experience in different industries

including Project Management and IT

TECHNICAL SKILLS

Microsoft Office, MS Excel, MS Word, Access, Outlook, Power Point,

MS Project, Adobe Photoshop 7, Adobe Illustrator, Adobe Premiere,

Adobe Acrobat, Adobe Reader 6, Pagemaker, Sharepoint, Windows 98,

Windows XP, Windows 7, Mac OS 9, Mac OS 10, Oracle

PROFESSIONAL CAREER EXPERIENCE

Bridgestone Long Island, NY

08/2011-Present

Customer Experience Manager/Tire Sales Manager (MTS)

o Manage daily retail operations

o Plan and execute tires projections and sales for

individual retail locations

o Design and establish monthly sales promotions

o Assist with customer retention and increased sales

projections

o Develop and implement strategies to increase gross profit

for retail locations

o Supervise and train sales associates

Texas Parks and Wildlife Department Austin, TX

08/2006-08/2010

Branch Administrative Assistant

o Create and maintain databases used for vital human

dimensions statistics

o Designated branch purchasing agent responsible for

following state contracts and regulations

o Prepare, organize and maintain organizational documents

i.e. timesheets, travel vouchers, etc.

o Organize and create correspondence in compliance with open

record requests from the public

o Establish spreadsheets to help remind grantees of

reporting deadlines for their grants

o Primary contact person for all coastal fisheries questions

via help line or general public

TEK Systems Austin, TX

11/2005-3/2006

Project Manager

o Remote management of computer installations across the

country

o Track and maintain budget for multiple projects at once

o Report status to both end customer and Dell

o Assist in development of training for new Dell database

o Train technicians on new processes and tools

o Organize and lead conferences tracking technicians

productivity

o Troubleshoot computer installation issues remotely

Clear Cube Technologies Austin, TX

02/2005-7/2005

Quality Field Technician

o Apply prescribed maintenance to blade technology to comply

with UL specs

o Perform post maintenance testing to insure repairs are

complete

o Create solutions to prevent customer down time

o Troubleshoot hardware issues on equipment and make

necessary replacements or adjustments

o Promote products and services of Clear Cube to current

customers

o Maintain and submit expense reports

o Train Sales Engineers how to perform necessary adjustments

to hardware

Sign Tech International Austin, TX

05/2004-11/2004

Project Manager

o Service national accounts for new projects and service

projects

o Perform local code checks with city and town officials for

legal sign criteria

o Acquire permits from town officials

o Research and hire installers nationwide

o Maintain and email spreadsheets of job progress to

customers

o Negotiate install quotes and proposed sign projects

NCS Pearson Austin, TX

12/2000-05/2004

Test Event Manager for Transportation Security Administration

(TSA) Project

o Establish model site for Northeastern region of US as site

manager for TSA federal airport security contract

o Manage a computerized testing facility of 330 test stations

o Staff and managed a crew of 20 people with a supervisor on a

7-day work week

o Set up sites, change candidate flow strategies, close sites

o Authorize expense reports for personnel and testing site

o Train other Test Event Managers

o Develop candidate demographic spread sheet to track the

employee quota progression of each test site

Senior Project Coordinator

o Supervise a staff of 15 full-time employees and 107

temporary employees

o Manage a multifaceted packaging project with secure test

documents for the states of Texas, California and Ohio

o Forecast staffing requirements and set deadlines on

materials for multiple projects

o Prepare and present status of projects in addition to post

project summaries

o Research and propose communication alternatives for entire

NCS Pearson facility as well as rewards systems for employees

o Troubleshoot problems occurring within the packaging

process

o Coordinate all packaging processes in accordance to

customer's specifications

o Present information on Request For Proposals (RFP's)

The Signal Insurance Company Wayne, PA

02/1998-04/1999

Senior Claims Representative / Assistant Supervisor

o Manage special needs claims for Bell Atlantic's upper

management

o Create solutions to accommodate irate customers in accordance

to their carrier's guidelines

o Resolve payroll issues

o Coach and counsel employee issues

o Control call flow/time management for incoming queue

EDUCATION

Wilkes University at Wilkes-Barre, PA

Bachelor of Arts Degree Communications 08/1991-01/1996

ACHIEVEMENTS

WCLH (Wilkes University Radio)

Public Relations Director 02/1992-

12/1992

Commercially Licensed DJ 09/1991-05/1994

The Beacon (Wilkes University Newspaper)

Sports Editor and Business Manager 01/1995-12/1995

League of Women Voters

Public Relations Intern 01/1993-06/1996

Awarded Rookie of the Year- Overall performance at Signal

Insurance

Project Management Professional (PMP) Candidate

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