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Customer Service Health

Location:
Lemon Grove, CA
Posted:
October 24, 2014

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Resume:

SAFIA IBRAHIM

**** ******** *****, ***** *****, CA 91945

Cell: 619-***-****

acghla@r.postjobfree.com

PROFESSIONAL SUMMARY

Obtain venipuncture and capillary specimens for all age groups following proper protocol. Collect urine drug Screen following proper protocol.

Retrieve, Report, and field customer service related phone calls.

Process Specimens as required.

My main skill is in/outpatients Phlebotomy.

Processing blood sample in the various Sections of the laboratory.

Understands, respects, and demonstrates patient confidentiality in all Endeavors.

7 years of experience as a Phlebotomist / Arabic Translator. Highly trained to collect blood using different types of needles.

Understands, respects, and demonstrates patient

Outstanding customer Services.

Understand legal ramifications of violating any component of patient confidentiality, understands the protocol and related procedures for the release of patient information.

Specimens Transport and Specimen delivery duties.

I Speak Arabic, Somali, and English.

EXPERIENCE

Scantibodies Plasma Center 12/16/2013 to 07/27/2014

El Cajon CA 92020

Phlebotomist

Identify donor name n number, check all soft good, setup the machine during a sample donation, blood is drawn from one arm and channeled through a sterile, single use collection set to an automated machine. The machine collects select component plasma only, or a combination of plasma and platelets units and then safely returns the remaining blood component, along with saline.

SUMMIT HEALTH 10/2011 to 11/2013

Health coaching and phlebotomist

Handled Phone calls from patients and doctors for scheduling appointments.

Worked as full Time Health Coaching/Phlebotomist.

Tech: Finger Stick: Collecting blood with capillary tubes and plungers.

Tech: Height / Weight / Blood Pressure/WSTC measurements/Smoke Analyzer Tec and Administration.

Exceptional ability to work with a diversity of population.

Coaching is about getting results and helping clients understand their way of Generating problems.

I assist a client in defining what they want, removing obstacles, and setting goals.

In addition, drawing blood from Veniputucre Fasting and nonfasting for TC cholesterol, Trig, HDL, LDL, Glucose, and Ratio.

Health Coach: Review participants test results.

CATHOLIC CHARITIES 09/2007 to 07/2011

Phlebotomist/ Health Navigator

Worked in Catholic Charities as Phlebotomist / Health Navigator, Navigate Refugee clients (Somalia, Iraq,

Cuba, Mexico, Ghana, and Afghanistan from the protection of diseases, draw blood, blood pressure,

Hematocrit Readings from blood samples, pregnancy Test, Tuberculosis test, and Vital signs.

Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups,

Urine drug screen collections, paternity collections, breath/saliva alcohol testing, etc. Performed

venipunctures and skin punctures to obtain a blood sample for laboratory testing.

Confer with patients to obtain information for laboratory records, and explain procedures.

Utilize standard procedures for the maintenance of positive patient identification.

Record appropriate collection information on proper requisitions.

KAISER HOSPITAL

San Diego, Ca

02/2007 to 03/2007

Prepared and organized patient specimens for testing.

Collected urine drug screen specimens.

Delivered blood samples to various departments as required.

EDUCATION

A.A DEGREE IN ARABIC.

Grossmont College, El Cajon, CA

2007

College Credit

Grossmont College, El Cajon, CA

2007

PROFESSIONAL AFFILIATIONS

State of California Department of Health. Certified Medical Lab Assistant/Phlebotomy Tec1.

License Number: CPT00022378

Current CPR.

February 2009 Certificate of Completion as Case Manager Academy at the Department of Refugee Services San

Diego, CA

April 2009 TST Certification - TST County Of San Diego Health and Human Services Agency Tuberculosis



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