TERESA A.

SIMPSON

***** ******** ******

Whittier, CA 90602

562-***-****

Results-oriented business professional with proven skills in areas of

banking operations and credit/collections for hospitals. Demonstrated

ability planning/implementing programs, problem solving/dispute resolution,

multitasking and maintaining grace under pressure. Highly effective in

motivating/directing employees. Exceptional customer service,

interpersonal and written communications skills. Skilled in assessing and

resolving a wide range of issues.

SUMMARY OF SKILLS: Professional with 20+ years' experience in customer

service and employee management in the medical and service industries.

Works well as part of a team or independently. Handle multiple tasks

concurrently in a fast-paced environment. Compute skills include Microsoft

Office Suite, banking and medical industry software such as ARRS System,

Keene, Medi-tech and Pat Com System.

EMPLOYMENT HISTORY

2014 to

06/29/14 Kforce Staffing

Patient Refund Clerk/Payment Review Rep

Memorial Care Hospital- Temporary Employment

Agency providing reconciliation and settlement of

payment transactions. Provide support

for account audit requests by successfully

reconciling discrepancies with clients, the hospital

and insurance companies. Issue refunds.

9/2005 to Anthelio (Formerly Canfield & Assoc/ PHNS), Cerritos, CA

12/2011 Patient Account Rep

Specialized in follow-up collections for Workers Compensation,

Medi-Cal, Medicare and Third Party Liability claims. Commercial

billing and A/R follow up, claim status, appeals and knowledge

of medical terminology. Verified contracts, accuracy of payments

and Medicare eligibility online. Provided reconciliation,

settlement of payment transactions, and support for account

audit requests by successfully reconciling discrepancies with

clients, the hospital and insurance companies.

2004 to Complete Resource Staffing Agency, Pasadena, CA

9/2005 Credit Resolution Processor Kaiser Permanente -

Temporary Employment

Research and resolve credit balance accounts for three lines of

business - Workers Compensation, Self Pay, and Third Party

Liability. Refund, adjust revenue, write-off, book charges or

Escheat to government agencies. Analyze EOB's, bills and other

confidential documents to ensure all revenue generating

possibilities have been exhausted. Deal with credit balances to

help minimize credit errors.

1983 to Washington Mutual, Whittier, CA

2002 Operations Supervisor

Overall supervision of bank operations included delegating

responsibilities; training and scheduling of employees, and

customer service and problem resolution. Supervised 20

employees.

EDUCATION

Career Management Institute, Orange, CA

Computerized Office Specialist/Customer Service

California State University, Fullerton, CA

General Education - Major Criminal Justice

Mt. San Antonio College, Walnut, CA

General Education - Major Criminal Justice

References will be furnished upon request

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