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Customer Service Manager

Location:
Holland, OH
Posted:
October 24, 2014

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Resume:

**** ******* ***** ** ****** L Saunders 419-***-****

Toledo, Ohio 43615 geraldlsaunders44@gmail

.com

Employment

Detail Manager Brown Mazda September 2013 to

present

. Prepare used car and dealer trades for resale

Responsible for all customer details

Inventory control and ordering

Provide great customer service

Training

Manager ARBY'S January 2013 -

Sept, 2013

Responsible for maximizing sales, customer retention and service, inventory,

ordering, stocking, schedules

Forecasting, PNL's, payroll, hiring, employee reviews and corrective action

plans, cashiering, store maintenance

POP/Advertising, labor, direct team into positions to maximize sales and

customer experience,.

Manager ALdi's April 2003 - August

Trainee/Assistant 2012

manager

Provide great customer service, employee retention, training and disciplinary

action, ordering, inventory, responsible for stock levels, store maintenance,

payroll, schedules, evaluations, corrective action plans, forecasting, sales,

PNL's, grocery, retail and produce displays, price adjustments, cashiering,

recalls, labor, budget, promotional advertisements, direct team into positions

to maximize sales and customer service experience

General Manager Carroll's Corporation September 2000 - 2002

Provide great customer service

Hiring, evaluations, cash management, payroll, labor, PNL's, inventory and

stock levels, ordering, cashiering

Training, corrective action plans, store maintenance, schedules, budget,

promotional advertisements

In store and promotional advertising, development and promotion of employees

and management assistants

Provide coaching and feedback to team and management, employee retention and

disciplinary action

SHIFT MANAGER DANA CORPORATION

April 1996-Sept, 2000

Shift supervisor, line leader, managed performance of production staff and took

necessary corrective action, assembly of light and heavy duty drive shafts,

material flow coordinator, balance operator, warehouse puller, tube cutter,

shipping and packaging, forklift driver, welding, new hire training, machine

maintenance, quality control, employee placement and rotation, identify

defective material and rework, production schedules.

Participated on kiazon blitz teams redesigning material work flow and just in

time processes, reducing waste and creating a higher quality product, by

streamlining processes through single line, single piece material flow

And build with an emphasis on higher and more consistent production using lean

management concept

Lath operation, blueprints, EDCAT, MRP system using bar code scanners,

calibration tools, on safety and ideas committee, facilitated production

meetings.

Education

Owens Tech June 1997- Sept 1997

Welding Certification

DAVIS COLLEGE

Jan 2013-DEC 2013

. Six sigma Training

Additional Experience

Training

DANA Corporation, ISO 9000 and 9001

First aid certification

American food safety certification

Computer repair

Supervisory skills to get results

Advanced restaurant training

Publishing and copy write

Jingle writer and production

Marketing, radio and Television ads

Microsoft office

Additional Experience and Awards

Dana Corporation, Malcolm baldrige award 1999

Carroll's Corporation, 1# customer service and speed of service 2001

Dove award nominee, song of the year 2006



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