Kenyatta R. Cantey

**** ******* **.

Atlanta, GA 30350

770-***-****

acghk8@r.postjobfree.com

Objective:

To obtain a position in the customer service/sales industry where my extensive years of skills and experience can be utilized

effectively, to improve customer satisfaction and increase profitability.

Summary of Qualifications:

Have the ability to carry out programs under established policies and command the respect of staff. Problem solving, leadership, and

communication skills are some of the qualities developed from my experience as a customer relations representative, recruiter and

team leader.

Skills:

• Proficient in all Microsoft Office Applications, as well as Rightforce, Salesforce, and SQL

• Strong Communication (written and verbal)

• Background in transaction monitoring and quality analysis

• Self Motivated

• Strong Organizational Skills

• Works well under pressure

• High-level Multi-tasking ability

• Data Entry as well as switchboard training

Experience:

Ashworth College/Atlanta GA

February 2011-Present

Admissions Advisor

I recruited potential students for enrollment, while being responsible for enrolling students into a nationally accredited home study

consisting of diploma and degree programs. I was able to maintain a consistent Top Ten showing in at least 7 of the 11 VPR (variable

personal rating) categories, including inbound and outbound enrollment statistics, as well as attendance and billing procedures. I also

met and exceeded daily goals of 8 enrollments per day.

ER Solutions/Atlanta GA

March 2010-February 2011

Pepco Electric Customer Care Agent/Supervisor

I was responsible for providing world-class customer service ensuring customers are retained and satisfied in all concepts regarding

their electricity accounts. . I provide inbound customer service for a regional customer base, where I was a consistent top producer in

save ratio, phone time, and schedule adherence. I processed phone and email inquiries, performed duties as a Level 1 supervisor for

seasonal consultants; providing consultant support, training, and handling Level 1 escalations. I monitored and managed phone,

email, 3rd party order quality statistics and customer correspondence, providing administrative support to the management team and

kept management advised of daily operations.

Allconnect, Atlanta, GA

September 2006- March 2010

Relocation Specialist/Call Center Supervisor

I confirmed nationwide energy/gas orders for over 20 Utility Firms, while assisting customers by transferring and connecting their

phone, cable, and internet. I collaborated with over 15 providers such as Bellsouth, Verizon, Time Warner and others, being

responsible for problem solving in escalations and collections, as well as coaching customer service reps and providing employee

mentoring as a supervisor. I analyzed quality metrics for a team of 10-20 reps, while preparing the appropriate strategies geared

toward higher productivity. I was able to sustain a Top Ten finishing in my region since January 2007.

Blue Cross/ Blue Shield, Columbia, SC

July 2003- August 2006

Customer Service Representative/Supervisor

As a representative, I conducted the process and confirmation of insurance claims and policy for local

and nationwide service. Once I moved into the position of supervisor, I managed a team of fifteen employees in the Customer

Service Dept., as well as organizing the mail flow for a floor consisting of over 100 employees. I executed top-level management

agenda which included extensive spreadsheet coordination, as well as organization of special projects. I organized and presided over

monthly meetings, comprised power point presentations and representative performance analysis.

Clark Atlanta University, Atlanta GA

September 1998-December 2000

Scholarship/Financial Aid Office Assistant

I assisted in the contact of students awarded scholarships, while providing information on financial aid status and procedure. I

maintained the filing and overall clerical duties of the office, including the record keeping of students past and present. I also

managed the switchboard for incoming calls.

Technical Skills:

• All Microsoft Applications

• Rightforce

• Salesforce

• Accord

• Citrix

• Knowledge of SAP

Education:

Fall 1998- 2002 Clark Atlanta University, Atlanta, GA

Associates of Science in Business Administration/Management

Spring 2001 Midlands Technical College, Columbia, SC

Associates of Science in Business Administration/Management (continued credit)

*References: Furnished upon request

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