CRAIG A. FRESE

*** ***** **. ******** *******, CO. 80910

Home: 719-***-**** 706-***-****

Email: acghjw@r.postjobfree.com

OBJECTIVE: A career where I can use my skills to serve the company and our customers.

HIGHLIGHTS OF QUALIFICATION

Over twenty years proven and productive work experience. Over 12 years military service 1993-

2006. Recognized repeatedly for superior performance and committed to professional excellence.

Over 2 years inbound and outbound call center experience. Performed computer support

diagnosing hardware and software problems on Apple and PC computers. Experience in Network

installation. Over ten years Customer Support. Professional in appearance and manner. Current

Secret Security Clearance, Overseas Driver’s License, Military License 20 ton and below, CDL

Class A Permit.

RELEVANT WORK EXPERIENCE

Administration: Experienced in most facets of logistic administration, as: Inventory records

-Material receipts -Financial profiles and outlooks -Statistical records - Account maintenance.

Compiled, evaluated, and drafted all statistical and operating reports in a timely and efficient

manner. Performed Administrative duties in an Artillery, Armored, and Maintenance unit.

Supply: Provided detailed working knowledge and experience in these key areas: Warehousing,

Organization, Issue, Logistic, and Automation Turn-In. Maintained current inventory figures by

meticulously reviewing all office records, production records, and purchase inventories.

Maintained 100% accountability of over $200,000 + in property and equipment. Communicated

well with diverse personalities and cultures. Calmly handled pressure/"short-fused" situations.

Explained benefits of complying with company requests.

Safety: Exact adherence to current safety practices and procedures. Trained new personnel in

safety regulations and policies to prevent accidents. Achieved perfect safety record with no lost

work man-hours or fatalities.

Computer/Call Center experience: Provided proactive and extraordinary service to customers.

Maintained a professional relationship with customers, identifying key accounts, retaining current

customers and dispatched technician if needed. Responsible for entering customer account

information placed via phone, fax, mail, email or online on a daily basis. Found root causes of

problems are identified and corrective action taken. Trouble shot different versions of Windows

and Mac Software and various peripherals. Worked with high balance priority accounts to prevent

charge off. Collected on large volume of money for the company. Worked over 250 accounts per

day using dialer and various software.

Training/Leadership: Proven expertise in developing and facilitating extensive and varied

training programs. Trained new personnel on company policies and procedures, enabling them to

quickly become productive. Successfully supervised, counseled and 100 personnel assigned to

my cognizance and built teams that could work independently to get the needed tasks done.

Provided sound advice and recommendations on all matters pertaining to personnel assignment,

utilization, promotion, training, operations and logistics. Provided formal and informal

counseling to individuals and to groups which improved their performance. Improved office

administration by learning from those around me, which enabled my supervisors to focus on high

priority tasks, while I became more self-sufficient. I kept an effective supervisor’s calendar by

keeping a record of everything that I needed to get done by priority and assets; this allowed my

supervisors to be more efficient.

Publications Experience: AR 750-1, DA PAM 750-8, AR 385-10, TM 750-245-4, DA PAM

750-3, AR 702-7, AR 702-7-1, MD-Plan 01, SF Plan-01 and Quality Control PIOP.

WORK HISTORY

12/10-05/14 Lockheed Martin FOB Khilegay Afghanistan Persistent Threat Detection System

(PTDS) Operator

With a team launched and recovered Aerostat. Performed flight support for Aerostat.

Interpreted surveillance systems, UTAMS system, and operated the CLAW II and JSWS work

stations. I performed other duties as assigned to keep all support equipment at full mission

capability. Used and and performed maintenance on tether handling systems, power switching

gear, generator sets, fork lifts, and high lift equipment. Troubleshoot technical problems and

issues, determines technical solution in accordance with product and customer specifications, and

recommends actions to company or customer representatives for coordinative product solution.

Worked with military to provide support and security for the Forward Operating Base of

assignment. Assisted military with daily support tasks such as unloading and loading of supplies.

05/08-08/10 ITT Systems GMASS T.O. 1 Arifjan Kuwait Quality Control/Tech. Inspector,

Heavy Wheel Mechanic

Performed 10/20, ECOD, and other type inspections on vehicles using applicable references to

assess, provide a status, and other information used when entering the vehicle into AWARDS for

tracking and movement. Verified AOA, FRAG 7 and other add-ons or modifications. Performed

the full range of field-level overhaul and repair work on chassis group units of one or more types

of vehicles powered by internal combustion engines, gasoline or multi-fuel. Used, LOGSA, and

other internet tools to locate work related information (ETMS, SOUM’S, MAM’S, MWO’S,

bulletins, and publications to include PS Magazine). I looked up parts, fed logs, assigned MAC

time and verified MEL for vehicles when figuring estimated cost of damage inspection. Worked

well with others and gave feed back to my leads and others to ensure quality initiatives, ITT

Values, Objectives, and good work Ethics are followed in accordance with ISO 9001:2000 Total

Quality Management. Participated in house cleaning and have gained experience with ITT

Policies and standard practices such as 3.9 Rules of Conduct. Asked for feed back as part of my

performance improvement plan.

5/07-05/08 LSI LOG-CAP III Al-Asad Iraq Mechanic Heavy, Light, and Construction

Equipment.

Performed services and repairs for the Army. Worked 84 hrs. a week. Became proficient with all

Army manuals and Guidelines. Used electronic technical manuals perform inspections, look up

parts, and as a reference when performing tests and diagnostic checks. I am also familiar with

parts resupply procedures. Performed unit maintenance on gasoline and diesel fueled wheel

vehicles. Performed inspection to determine problem or problems that require major and minor

overhaul or repair on engines, power transmissions, suspension, steering and brakes and related

electrical, fuel, hydraulic, wheel and engine assemblies.

01/07-04/07 Wal-Mart Opelika, AL. Order Filler

Restocked and reordered merchandise. Worked with management to improve productivity and

increase speed. Used store automated, and computer based tracking system as well as voice

response system to locate merchandise.

3/04-09/05 05/06-10/06 U.S. Army, Ft. Benning, GA / Ft. Lewis, WA. Various Active Duty

Special Work.

Provided Support for Officer Candidate School, Pre Ranger, and Air Assault. Assisted with

current appraisal of the status of communication-electronic equipment and instruments

throughout Ranger/Infantry School .Identified potential maintenance problems and assumed full

technical responsibility for their solution. Used highly complex communication-electronics

equipment to accurately evaluate the problems, and determine resources available for their

solution. Monitored all movements as head of movement team and providing 24/7 field and

training support. Evaluated operations, techniques, and procedures used in training.

09/05-05/06 U.S. Army, Iraq Soldier

Ensured preparedness for worldwide deployment by meticulous review and oversight of data and

statistics. Trained in Combatives level II, Combat Life Saver, HAZMAT, and Ordnance transport.

Easily handle the instructional training of large classes up to 20+ personnel in a wide range of

subjects. Easily handled statistical records and periodically briefed senior levels of management

on current status, problem areas, operations and recommended changes as necessary.

3/03-03/04 U.S. Army, Ft. Campbell, KY / Ft. Bragg, NC. Access Control Point Security

Provided effective security at various access or entry points, and enforced post and state laws.

Trained other units in security measures to be used over seas, enabling them to perform their

duties safely.

01/93 – 10/06 U.S Army Active and National Guard Iraq, Korea, Ft. Benning, Ft. Carson, Ft.

Leonard Wood etc.

Soldier trained in: MOS: 12B/21B, 31L/25L, 31U/25U, 63W/63B

12B (21B) Combat Engineer Trained in fighting positions, for individuals and weapons.

Construction of obstacles and defensive positions. Placed and detonated explosives. Conducted

obstacle breaching operations. Performed assault river crossing operations. Worked as a team to

put in place all Army fixed bridges in a timely manner. Executed target demolition and cleared

misfires. Prepared and installed firing systems for demolition and explosives. Trained with

various mine detection devices. Prepared route clearance operations. Maintained a physical and

mental readiness required for my specialty.

31L (25L) Cable Systems Installer Installed, operated, and performed unit level maintenance on

cable and wire systems, to include Digital Group Multiplexers, Remote Multiplexing Combiners,

repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution

frames, and related equipment. Configured digital group multiplexers and remote multiplexing

combiners for operations. Installed, operates, and performs strapping, restrapping, preventive

maintenance checks and services and unit level maintenance on communication security devices.

Performed tests on cable communications systems to ensure circuit and system quality. Tested

circuits/groups to detect and locate line faults. Operated manual and motorized cable construction

equipment. Climbed poles, as necessary, and assists in the construction of tactical cable and wire

lines. Cleared and maintains rights of way. Recognized electronic countermeasures and applies

appropriate electronic counter-countermeasures as necessary. Operated and performed preventive

maintenance checks and services on telephone line and other vehicles. Installed, operated, and

performed PMCS on power generators.

31U (25U) Signal Support Systems Specialist With the use of TMs and The Army Maintenance

Management System (TAMMS) used Test Measurement and Diagnostic Equipment (TMDE)

followed proper techniques and procedures to troubleshoot Unit and Army Tactical Command

and Control System(ATCCS), Force XXI Battle Command Brigade and Below (FBCB2)

overview, Single Channel Ground and Airborne Radio System (SINCGARS), Combat Net Radios

(CNR), tactical antenna systems, Mobile Subscriber Equipment (MSE), Mobile Subscriber Radio

Terminal (MSRT) AN/VRC-97, and terminal devices, Commercial off the Shelf

Computers(COTS), and Local Area Networks (LAN); computer systems administration and

network management; integration, troubleshooting and maintenance of Standardized Integrated

Command Post System (SICPS); and operation of secure retransmission stations. Conducted

myself off duty in a way I would not jeopardize my needed Security Clearance.

63W (63B) Wheel Vehicle Repairer Repaired diesel power plants/packs, wheel vehicle clutch

assemblies, compression ignition engine fuel systems, compression ignition air induction

systems, vehicle liquid cooling systems, wheel vehicle chassis electrical systems, standard

transmission assemblies, automatic transmission assemblies, air controlled semiautomatic

transmission assemblies, transfer assemblies, axle assemblies, brake systems, wheel vehicle hub

assemblies, wheel vehicle mechanical (manual) steering systems, wheel vehicle hydraulic

(power) steering systems, and articulated steering systems. Repairs wheel vehicle using

battlefield damage assessment and repair (BDAR).

EDUCATION

AUTOMOTIVE TECHNOLOGY/COMPUTER SOFTWARES, Northeastern Jr. College,

Sterling, Colorado - 99 M-ATV/MRAP MAINTENANCE AND TROUBLE SHOOTING,

Oshkosh Training Facility, Oshkosh, WI. - 10

EXECUTIVE/STRIKE SECURITY, Special Response Corporation, Baltimore, Maryland - 03

INFORMATION TECHNOLOGIES AND PROGRAMMING, Troy State University, Fort

Benning, Georgia – 04

BUSINESS MANAGEMENT, Georgia Military College, Fort Benning, Georgia - 00

COMP TIA 801, 802, Net +, Leader Quest Colorado Springs, CO.-14

Certificate, COMMUNICATIONS SPECIALIST COURSE, Georgia National Guard, Elberton,

Georgia, - 03

Certificate, HEAVY WHEEL MECHANIC COURSE, Georgia National Guard, Columbus,

Georgia - 01

Certificate, CABLE SYSTEMS COURSE, Colorado National Guard, Sterling, Colorado - 98

Certificate, COMBAT ENGINEER COURSE, U.S. Army, Fort Leonard Wood, Missouri – 93

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