Kenya Lavan

acghj3@r.postjobfree.com

*** **** ******, ***. *

Richmond, CA 94801 510-***-****

Objective

Seeking a Clerk and/or Customer Service position.

Education

San Joaquin County Office of Education Stockton, CA

Office Technology Certificate 12/2012-03/2013

Contra Costa College San Pablo, CA

Business Office Technology Courses 2008-2010

Summary of Abilities

Knowledgeable of Microsoft Office, Outlook, Publisher, Word, Excel, PowerPoint, Type 42wpm and 10-Key by touch.

Able to quickly establish rapport with customers and identify needs and match them with appropriate resources.

Able to establish long-term positive relationships with co-workers and management.

Able to adapt to changing priorities while maintaining a positive attitude and strong work ethic.

Experience

San Joaquin County Program Integrity Division Stockton, CA

Office Clerk 01/2013 to 03/2013

Read incoming material and sorted it according to file system.

Filed records in alphabetical order and made copies of case files.

Sent files to departments and worker.

Compiled, sorted and verified accuracy of data to be entered into the computer.

Maintained and updated documents.

Gulf Pacific Consulting Rancho Cordova, CA

Telemarketing Clerk 02/2007 to 07/2007

Making direct telephone contact with business owners daily to schedule appointments with our companies

representatives.

Tracked, recorded and follow-up on appointment verifications as well as took accurate messages.

Performed daily front desk operations including office organization, lead processing and kept track of adequate

supplies for staff.

K-Designers Home Remodeling Gold River, CA

Telemarketing Clerk 12/2006 to 02/2007

Made daily phone calls to homeowners to schedule appointments with our Sales representative for a free

consultation for vinyl siding.

Responded to high volumes of calls from customers with diverse needs and personalities, skillfully resolving

complex issues with professionalism.

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