AQUILA D. LUCAS

***** * ****** ******* **. Kannapolis, NC 28081

P: 248-***-**** E: acghio@r.postjobfree.com

LinkedIn: http://www.linkedin.com/pub/aquila-lucas/1b/564/624

SU M MARY OF QUAL I F ICAT IONS

• Dedicated, innovative leader with 14+ years of experience in Customer Service, Leadership, Transportation,

Supply Chain & Logistics Operations.

• Self-starter with a proven t rack record for performing in a high performance call-center environment.

• Excellent at articulating product benefits and creating solutions that provide value to the customer.

• Build and maintain enduring customer relationships and generate repeat business.

• Problem solver, recognized for making resolutions on the first call and avoiding escalation.

CAREER H I G H L I G H TS

• Developed reference guide for “Scope of Work” for each of our clients.

• Successfully launched three new lines of business.

• Consistently implemented cost cutting procedures.

• Served as auditor for company ISO Certification

CROSS F U NCT IONAL EXPERT ISE

ISO St and ar ds Pr ocess I m pl em en t ati on Carri er Com plia n ce Paym en t Resolu ti on

T ra n sport ati on Cu st omer Ser v ice Pr ocess I m pr ovemen t J IT M a t erial

Logi st ics M an agemen t Ment ori n g & T ra i n i n g A u t o Ser v i ce & Pr oduction T eam M anagem en t

PROFESSIONAL EXPER I E NCE

Fed Ex Supply Chain Services/Logistics D ivision - L ivonia M I

2000 - 2014

U TC/United Technology Corporation Account L iaison Coordinator (2013-2014)

• Set up and served as primary point of contact for new accounts.

• Monitored and updated shipment status by t racking, recovering and assisting with border custom delays.

• Utilized FedEx Express EOP system to ensure that shipments arrive to customers in timely manner.

• Pr ovi ded t i mely r epor ti n g t o cu st omer i f t h ere wer e u n f oreseeabl e dela y s.

Senior Operations Coordinator (2008-2014)

• Processed air way bills for General Motor’s, Delphi Direct & Daimler.

• Scheduled air shipments intra US, and In ternational including Canada and Mexico.

• Managed shipments for the Volt using shipping requirements for Hazmat lithium batteries.

• A ssu r ed i n ter n al and exter n al r ela t ed m et r i cs w er e m et.

Service Pa rts Follow (2006-2008)

• Acted as onsite liaison for General Motors Service Transmission Plant, maintaining part inventories.

• Create weekly reports for hot parts and expiring contracts.

• Obtained necessary requirements for weekly no stock reports.

• Respond to telephone inquiries regarding the availability of products or status of orders.

• Implemented process improvements and provided timely production updates.

L ogistics Coordinator (2000-2006)

• Managed synergized routes, and expedites into the Ford & General Motor’s Power- t rain Plants.

• Tracked and traced JIT material into the plants to assure proper inventory levels and prevent line shut

downs.

• Communicated on a regular basis with plant manager’s and t raffic office personnel on delays and exceptions.

• Collaborated with Ford’s PLM group to determine if air charters were needed or if facilities could borrow

parts locally.

• Provided ASN data updates to the Common Materials Management System for Ford.

E D UCAT IO N

• Baker College – B A Business Management, In Progress

• Davenport University – Associates of Business Management, 4/2006

• Employer Self Development Program – L ogistics T ransportation Management, 9/2004

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