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Customer Service Sales

Location:
Rancho Cucamonga, CA
Posted:
October 24, 2014

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Resume:

Milinda C. Baltazar

**** ******** ***** ****** *********, CA 91739 Ph: 626-***-**** acghht@r.postjobfree.com

Objective

Seeking a position where I can utilize my work experience, knowledge and education in a productive, insightful

and challenging setting.

Experience History

2011-Current, Owner/ Editor-in-Chief - Piece Magazine – Los Angeles, CA

News and entertainment reporter; photography; copy editing; layout; financial management; fundraising; trade

show events; community development; music critique; art critique; research; team development; public relations;

advertising; sales; blog and website management; investigative reporting; grass roots reporting.

2013 – 2014, General Manager – Pet Depot – La Verne, CA

Manage retail, veterinary clinic, and grooming; managed sales floor; store budgeting; handle customer

grievances; staff scheduling; order procurement; inventory management; live animal care; customer service;

cashier; staff training; product knowledge; create product displays; worked with advertising director on different

sales and in-store events; purchase orders; sales; helped Spanish speaking customers.

2011 – 2013, Supervisor - Lego, Inc. - Ontario, CA

Manager on duty; cashier; customer service (including Spanish-speaking customers); product knowledge; special

events; visual signage; manage staff; inventory, client survey responses; customer order processing; sales;

maintain Pick-A-Brick wall; physical inventory; special orders.

2007 - 2011, Hospital Manager - Buena Animal Hospital - Ventura, CA

Responsible for hospital flow; appointment schedule; product knowledge; pharmacology; accounting (including

receivables, payables and procurement); staff development; staff training; scheduling; human resources (including

staff relations and employee benefits); payroll; project and event planning; website management; staff meetings;

charity events; budgeting & forecasting; cash flow analyses; hospital inventory in compliance with DEA; HR

consultant for sister hospitals; medical records management.

2006 – 2007, Warehouse Clerk - H.O.T. Services - City of Industry, CA

Managed training, installation and troubleshooting of computerized warehouse system; handled all administrative

and clerical aspects of warehouse; served as translator between employees and management; handled picking

orders for over 50 clients and products daily; provide excellent customer service; supervise warehouse personnel

in picking orders.

2003 – 2007, Animal Care Coordinator - Dr. Domotor’s Animal House - Monrovia, CA

Responsible for cleanliness and well-being of all patients; managed staff effectiveness and output; headed weekly

department meetings; fed, monitored and medicated patients in our care; assisted doctors and technicians with

restraint, surgery and procedures; performed minor technician duties.

Education

• 2001 – 2005, California State University, Long Beach; Bachelor of Arts: Journalism

• 2010 – 2010, California State University, Channel Islands; Society for Human Resource

Management Classes

Certifications/ Activities

• Research Scholar - Institute for Democracy Education & Access - UCLA

• Board of Directors - Animal Health Research Fund - Ventura, CA

• SHRM Course Study- Cal State Channel Islands

Special Skills

Bilingual – Spanish; proficient in Quickbooks, Pagemaker, policy making, Publisher, Word, Excel, Adobe

Photoshop, InDesign, Illustrator, Squarespace; Wordpress, social media outlets, budgeting, AP writing style



Contact this candidate