Lannie Gay Fajardo Sarmiento

****-* ******* **. ***. Rosario, Angeles City, Pampanga Philippines 2315 .

+639********* . acghg1@r.postjobfree.com

Objectivess

To utilize my skills and experience in able to render the best

service and be a part of the finest and competitive employees

and able to contribute in achieving the vision and mission of

the company.

Work Experience

05/2011 - Convergys, Clarkfield, Pampanga

Present Customer Service Professional Level 2

. Enforcing the AOL's terms of Service by removal of content

(text, images, video and audio) that violates TOS and to

manage the users (AOL, AIM and Open ID) that violate TOS

. Moderating chat rooms, message boards, and other social

media networks.

. Managing forum content and watch over the messages that

members post, and warn users when they cross the line with

offensive or otherwise prohibited remarks.

01/2007 - Sutherland Global Services, Clarkfield, Pampanga

10/2010 Customer Service/Technical Support Representative

. Answer and respond to customer requests through phone, chat,

and email.

. Provides information by answering billing questions and

requests. Maintain billing records .These records include,

but are not limited to, changes of name, address, phone

number, and user name; changes in status of accounts; credit

card information; and corrections to accounts.

. Responsible for providing technical support such as Home

Networking issues, internet issues, software issues, email

issues, log-in issues and passwords.

. Responsible for trouble shooting, testing, researching and

analyzing issues.

. Observes customer contacts to make sure that the high

quality solutions are provided in a timely manner.

02/2006 - Betis Craft Inc., Concepcion, Tarlac

09/2006 HR Assistant/Payroll Master

. Compiles payroll data, such as hours worked, sales or

piecework, taxes, and employee identification number, from

time sheets and other records.

. Records changes affecting net wages, such as exemptions, and

loan payments for each employee to update master payroll

records.

. May prorate expenses to be debited or credited to each

department for cost accounting records and performs other

human resource functions when needed.

02/2005 - Kimphil International Inc, Dau, Mabalacat

02/2006 Secretary

. Answers telephones, opens and logs mail, meets and greets

visitors, and assists in other clerical functions; may

arrange meetings and coordinate office

. Sorts documents; codes, logs, reviews for accuracy; matches

supporting invoices to procurement documents; and verifies

invoices for payment

. Participate in audits and inventories of retail facilities.

Performs miscellaneous job-related duties as assigned.

06/2003 - MAKRO Pilipinas, Dau, Mabalacat

06/2004 Customer Relations Assistant/Telemarketer

. Handling and resolving customer complaints, obtaining and

evaluating all relevant data to handle complaints and

inquiries.

. Responsible for the accurate and efficient handling of

receipts as well as other miscellaneous transactions.

Education

1999 - 2003 Holy Angel University, Angeles City, Pampanga Philippines

Bachelor of Science in Business Administration in Business

Management

Skills

. Knowledge of basic accounting and billing concepts and basic

computer skills.

. Skill in courteous and professional phone communication.

. Skill in professional written and oral communication.

Contact this candidate