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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
October 24, 2014

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Resume:

tony veltri

** **** ** *********** ** l*a *g*

647-***-****

Email: acghg0@r.postjobfree.com

A highly regarded Management Professional with 19 + years' experience in a

management and operational role an employer of people, analytical, and

technical skills to meet individual, team, and organizational performance.

A broad collector of experience in all areas of Management. Proven ability

to handle multiple assignments while meeting tight deadline schedules. A

compelling conveyor of simple solutions for complex challenges and

recognized as a self-directed professional and an ambassador of execution

of intelligence.

Areas of Expertise

Supervision of employee's unionized and temporary, Logistics +

Operations - Maintaining Productivity + Lead system implementation - Client

Relations and Customer Service - Training and Mentoring New Staff - Health

and Safety Committee- On time delivery, KRONOS and KPI-Results Oriented

-Deadline driven

EXPERIENCE

Operations supervisor Metro 2000-2013

. Lead department in entire spectrum of production projects by

establishing priorities and monitoring progress of scheduled and

assigned personnel under my supervision

. Supervised for Director of Operations during absences

. Facilitated reduction-in-force

. Reduced on-the-job injury incidents which resulted in a reduction of

Workers' Compensation claims

. Coordinated vacation schedules for 200 Unionized employees

. Monitored K.P.I.s as outlined in company policy

. Oversaw safety and health initiatives

. Hired, trained and coached employees

. Ensured adherence of Standard Operating Procedures

. Served as an efficiency expert, which led to a reduction of annual

overtime from 6% to 2%

. Issued and recorded discipline infractions and disciplined employees

when warranted

. Monitored and recorded daily attendance of each employee

. Used KRONOS to input payroll details

Operations Supervisor Manager Metro 2007-2013

. Oversaw 225 warehouse employees, including forklift operators, order

pickers, loaders, porters and inventory control clerks

. Innovated warehouse reorganization, creating faster and more efficient

ordering system

. Set production goals and motivated team members to participate in the

same behaviors

. Ensured on-time delivery of all products

. Reduced Workers' Compensation claims by 10%

. Successfully coached and mentored employees

. Improved warehouse cleanliness and efficiency

. Monitored all probationary unionized employees, evaluating individual

progress at specific times

. Supervised for Operations Manager during absences

. Contributed to the implementation of EXE voice pick system

Supervisor operations Tibbitt&Britten group 3pl

1995-2000

. Supervised warehouse employees; including forklift operators, order

pickers, loaders, porters and inventory control clerks

. Implemented warehouse reorganization, creating faster and more

efficient ordering

. Outline goals and motivated team members to achieve these goals

. Ensured on-time delivery of all products and packaging according to

specifications

. Ensure warehouse is clean and hazard free

. Performance measure for all probationary unionized employees

. Covered for Operations Manager during vacation and sick leave

Supervisor/ operations manager Jane Foods

1984-1993

. Ensure that inventory record is up to date

. Inventory management i.e. ensuring all ingredients are available for

batter

. Set production goals and motivated team members to participate in the

same behavior

. Ensured on-time delivery of all products

. Ensured all hours were accounted for with regards to union and non-

union members

. Trained and mentored new hires

EDUCATION AND Professional Development

Certified Fork Lift Operator

Certified I.A.P.A (Industrial Accident Prevention Association) Member for

Health and Safety

WHIMIS certified

CPR certified, St. John's Ambulance

AED certified, St. John's Ambulance

REFERENCES

ARE AVAILABLE UPON REQUEST



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