ANGELA L CHANEY
**** ***** ***• North Charleston, SC 29405 • 843-***-**** • acghfg@r.postjobfree.com
S U P P LY C H A I N S P E C I A L I S T
CASE SPECIALIST COLLECTIONS MANAGER
Analytical, determined and accomplished case specialist professional with an extensive background of progressive growth
and experience in a broad range of data functions.
S UMMARY OF Q UALI FI CATI ONS
SA L E S T R A I N I N G A C C O U N T M A NAG E M E N T DATA BA S E E N T RY C US T O M E R S E RV I C E
• Strong analysis, planning, organizational and team building abilities with effective problem resolution, vendor
negotiation, and relationship management skills that produce positive results
• Highly disciplined and resourceful team leader with the capacity to multitask in a fast paced environment, manage
competing priorities with ease while achieving organizational and customer objectives
• Technical proficiency in Microsoft Office XP Professional such as Excel, Word perfect, and power point
• Progressive thinker with the ability to leverage solid business knowledge and skills with technical systems to drive
operational efficiency and deliver bottom line results
• Results driven operations professional with progressive experience in the areas of business analysis, account
management, and customer support
• Demonstrated ability to excel in a fast paced and deadline driven environment, make quick and effective decisions,
and inspire confidence at all levels
E DUCATION
SPRINGFIELD COLLEGE
• M.S. Human Services – Community Counseling Expected Grad – 2015
• B.S. Human Services April 2014
PROFESSIONAL EXPERIENCE
Charleston Senior Center, Charleston, SC 2012-present
In-House-Monitor
Assist/monitor/teach individuals engaging in daily chores.
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Assist clients in daily living activities and provide home study.
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Prepare and maintain records of client progress and services performed, reporting changes in client condition to
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manager or supervisor
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
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Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for
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continuing services
Plan and prepare meals, followed by clean up
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Engage in physical and mental exercises
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Provide conversation and communication with client
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Schedule appointments for patients
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JK HARRIS, North Charleston, SC 2004 2009
Account Case Specialist
Directly responsible for the financial and account management of North American and Global Safety and Scientific
distributor accounts with annual revenues of $100K to $4 million, accountable for all aspects of order fulfillment
• Handled all aspects of tax resolution for approximately 200 300 clients
• Maintain correspondence with clients by way of emails, letters, telephone calls and personal visits
• Successful account retention record of 98% for 3 consecutive years
• Negotiated settlements with the Internal Revenue Service or State Agencies to gain to win contracts
• Maintained daily records for over 300 clients to ensure outstanding customer service
• Worked as liaison between license tax representative, the client, the internal revenue services and all states agencies
while maintaining at least a 90% level of customer satisfaction
• Scoring 100% on Technical review audits on a quarterly basis
NCO COLLECTION SERVICE, North Charleston, SC 1999 2004
Case Collections Specialist
• Responsible for all midsize to large accounts in order to retrieve funds to get account back into a good standing
• Collected payments from delinquent customers to help reduce AT&T net bad debt for approximately 300 clients
• Interacted with supervisor on projects to ensure that work is completed in a timely fashion
• Resolved clients write off account by negotiating payments
• Worked independently to resolved customer billing disputes