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Customer Service Supervisor

Location:
United States
Posted:
October 24, 2014

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Resume:

Ronald B. McLemore II

**** ******** *******, **********, ********, 60586

Cell: 708-***-**** Email: acghf0@r.postjobfree.com

Profile:

Proven leader capable of adapting quickly to various work environments and effectuate common goals within diverse

groups. Experience working in a challenging fast paced industry, self-motivator needing minimal direct supervision with a

“think outside the box” approach. Successful building long-term relationships; with internal and external customers,

which assist in formulating and implementing strategic initiatives.

Summary:

Prepared Industrial and Transportation master schedule

Completed and applied Microsoft Excel, Outlook, PowerPoint and Word training

Compiled, computed and managed data entered into Global Command and Control Systems and Axapta system

(another form of SAP)

Operated hand held scanner equipment

Trained in OSHA 10, 30 and Good Manufacturing Practice

Certified by Manufacturing Skill Standards Council

Education

Bachelor Applied Science, Concentration Business Administration - Robert Morris University May 2013

Manufacturing Skill Standards Council certified – June 2014

Industrial Machinery Mechanics – Joliet Junior College Projected completion November 2014

Professional Experience

Mondi USA 1140 Arbor Drive Romeoville, IL 60446 January 2013 – March 2014

Production Planner/Scheduler – (Manager)

Provided technical support to the customer service team and sales force keeping lines of communication open at all times

Monitored production logs to identify any potential delays in product, equipment, employee call offs and date availability

Able to make on-the-spot decisions and resolving needs to make sure production continues minimizing customer delays

Lead Production meetings for the plant giving any and all team members valuable information regarding any changes

Received and inspected print plates upon arrival for the review of quality assurance and deem ready for production

Published schedule for production daily/weekly/monthly per the customer service agreement and their requirements

Managed, oversaw, documented and recorded the development of Trial Orders assuring their outcome success

Resolved any scheduling problems by collecting and analyzing information; coordinating solutions

Visited customers and customer sites to evaluate and resolve service issues when appropriate

Created positional Jobs Descriptions

U.S. Postal Service South Suburban District September 2003 - January 2013

Supervisor/Letter Carrier

Led a team of 38 Letter Carriers during mail delivery hours

Planned, distributed, monitored and followed-up daily route assignments to ensure customers are serviced per company

standards

Provided Postmaster with data-driven production updates

Completed administrative functions utilizing Microsoft office, Word, Excel

Achieved and maintained the highest level of customer service while conducting Business to Business sales in the field

Demonstrated ability to lead and develop both self and others

Leaders Staffing (Peg Perego) Fort Wayne IN November 2001-October 2002

Ronald McLemore II

Line Supervisor

Conducted employee training in line operations and work and safety procedures and assign employee training to experienced

workers

Conferred with management and/or subordinates to resolve workers problems, complaints and grievances

Conferred with other supervisor to coordinate operations and activities within or between lines

Advised others on ways to improve processes or products

Conferred with others to resolve production problems or equipment malfunctions

Determined metal or plastic production methods

United States Navy Great Lakes Illinois Active: June 1997 – July 2001 Reserve May 2002 - September 2012

Leading Petty Officer/ Operation Specialist

*Active duty*

E-1 until I assumed the position of E-4: Radar operator, Communication specialist and custodian.

E-4: Lead section doing ship overhaul (17-25 personnel). My duties involved recording performance reviews, monitor daily

routine and assist in securing confidential and secret material.

E-5: LPO (Lead supervisor) for Surface warfare department (25 personnel) my duties involved directed the planning an

assignment of work for the most efficient use of personnel and equipment, initiated performance reviews and feedback,

scheduling time off, employee grievances or complaints, monitor daily routine and job responsibilities. Securing confidential

and secret material. Master Radar operator, Training supervisor in subjects: Drug & Alcohol Abuse Program, Communications

and Security

Temporary assigned to Naval Recruiting Stations in Chicago during my four year active duty time as a recruiter

*Reserve*

Assigned to Naval Cargo Handling Battalion. Duties performed: My duties involved performance reviews, monitor daily

routine and assist in securing confidential and secret material. Command Communication trainer, Command Physical Readiness

trainer, Division Career Counselor, Crane operator, forklift operator

Deployed in Kuwait, assigned to U.S. Custom inspection team. Member of the Navy armed escort team, Hospitality leading

Petty office including a team of 13 personnel. Warehouse Leading Petty Officer (team of 8 personnel) supervised receiving and

storing equipment and supplies. Conducted root cause investigations for injuries and incident, ensuring consistent discipline and

retraining. Tracked, compiled, analyzed, reported data and statics regarding productivity, accuracy, efficiency, volume and

results of projects.

Department Career Counselor, Battalion leading mail clerk.

Ronald McLemore II



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