M ichael Vincent B. Me rcu rio

#*** ***** ****** **** ***, Mandaluyong

Contact No. 092********

Email Address: M acghcx@r.postjobfree.com

Objective: To be in a position that will utilize my skills and the field I have chosen for the

benefit of the company and for the growth of my personality.

Qualifications

• Dedication and drive as a hard-working individual.

• Ability to manage multiple tasks in a pressured environment.

• Able to work Independently.

Skills and Abilities

• Communications – Good in written and verbal communications skill.

• Customer Service - Deal directly with customers either by telephone, electronically or

face to face.

• Flexible – Willing to t ry new things and am interested in improving efficiency on

assigned task.

• Computers – Can manipulate basic computer operations, Internet savvy and can type

30 words per minute.

Personal Background

Birthday : July 10,1987

Age : 27 years old

Sex : Male

Civil Status : Single

Nationality : Filipino

Fathers Name : Selvestre B. Mercurio

Occupation : Farmer

Mothers Name : Daisy B. Mercurio

Occupation : Housewife

E ducational Background

Tertiary : STI College Sta. Cruz

(Bachelor of Science in Computer Science)

2008 – Undergraduate

Secondary : Liceo de Majayjay

Majayjay, Laguna

2004 – Graduate

Work Experience

Aegis PeopleSupport

(Technical Support Specialist)

Ma rch 2008 – November 2011)

Duties and Responsibilities

• Assisting the customer regarding on their computer or broadband concerns.

• Provide the customer with the knowledge what will they do if they encounter same

p roblem

• Provide the right t roubleshooting step regarding on client specific concerns.

Teleperformance

(Technical Support Specialist)

Februa ry 2012 – June 2012

Duties and Responsibilities

• Assisting the customer regarding on their Printer, scanner and projector problem.

• Provide the customer with the knowledge what will they do if they encounter same

p roblem

• Provide the right t roubleshooting step regarding on client specific concerns.

Convergys

(Technical Support Specialist Level 2 I n tuit – Business Application)

June 2012 – June 2014

• Providing customer support for any accounting concerns.

• Fixing any related technical difficulties related to the software

• Correcting Financial reports for IRS purposes

Characteristic Reference

Da rill Nuqui – Team Manager

acghcx@r.postjobfree.com

Paul Ch ristian Toledo – Team Manager

acghcx@r.postjobfree.com

I hereby certify that the above information are t rue and correct to the best of my

k nowledge and belief.

Applicant Signature

Contact this candidate