Faye Simon

*** * ********* ******* **** Lewisville, Texas 75067 972-***-****

acghbl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Audits/Analysis

Trained in audit reconciliation with excellent understanding of auditing procedures

Recognized as a well-qualified and detail oriented auditor with analytical and provide solving

Wrote recommendation based on audit findings

Gathers analytical information of building reports

Business Processing

Billed medical claims to insurance companies using certain medical criteria

Utilized database package and spreadsheet to extract, manipulate and interpret data from various systems

Managed a bankruptcy portfolio and reviewed bankruptcy plans for legal

Compiles data, creating reports and presenting information, including expertise with Crystal Reports (or similar reporting tool),

SQL query, MS Access and MS Excel

Leadership

Managed business staff in healthcare industry

Implemented policy and procedures

Developed recommendation of improvements for auditing processing

Assessed employees performance monthly and annually

EMPLOYMENT HISTORY

Chase Lewisville, TX July 2011-October 2014

Senior Operations Specialist

Perform data entry and processed wire funds

Clear communication skills, both oral and written

Develops and implement office policies and procedures

Analyzes defines, and documents requirements for data, workflow, logical processes, interfaces with other systems

Escalate to management any deficiencies, problems, or concerns that might be a potential risk

Develops scenario analysis using different approaches

Meet established deadlines for month-end audit

Delegate responsibilities to associates

Reconciling debits and credits

Reviews and researches exception or rejected payments

Payment process to liquidate loans for vendors and investors

Citigroup Irving, TX February 2010-June 2011

Bankruptcy Specialist II

Managing a bankruptcy portfolio through bankruptcy processed and queue management

Review incoming documentation for relevance and action

Work with internal and external customers to come to a resolution of any given problems

Manage work list to ensure proper follow up on a bankruptcy accounts within compliance

Monthly statements and research items

Customer service for inbound phone calls

Gathers analytical information from bankruptcy federal court system

American Home Mortgage Servicing Inc. - Irving, TX April 2009 -February 2010

Cash Management Specialist

Processing and research of loan payment and loan payoffs, including all default payments

Process financial transactions including loan and bankruptcy payments, foreclosure reinstatements, Real Estate Owned

liquidations, insurance and tax payments, trustee postings, bank returned items, corporate advances, NSF reversals and

misapplication reversals

Knowledge of payment application and balancing routine, including knowledge of the LPS servicing system

Complete capture and encode runs utilizing the NCR 7780 equipment, balance deposits and resolve rejected items

Perform other duties and special projects as required

Processing borrowers monthly mortgage payments

Countrywide Home Loans-Plano, TX June 1999-March 2009

Operation Risk Specialist (March 2008-March 2009) (Compliance Team)

Auditing portfolio of 600 loans per week (foreclosure and modification loan) to prevent any litigation risks for the company

Demonstrated deadlines for weekly and month-end audit

Wrote recommendation on audit findings to line of business units

Compiled, analyze, reconciled reports on excel spreadsheets for management staff

Developed and implemented office policies and procedures

Escalate to management any deficiencies, problems, or concerns that might be a potential risk

Foreclosure Specialists, Senior (August 2005-March 2008) (Reinstatement Team)

Reconciliation of releasing payoff for the loss mitigation workout staff

Implemented policy and procedures for domestic and international

Delegated workload to the staff

Trained new employees

Performance evaluation with team members

Work closely with management staff, attorneys, foreclosure specialists and workout negotiators

Reviewing foreclosure loans to ensure policy and procedures are within the states and investor guidelines

Foreclosure Specialists I (May 2003-August 2005) (Reinstatement Team)

Performed data entry by creating payoff and reinstatements

Pioneer for start-up team

Correspond with title companies, attorney to obtain fees and costs

Gathered analytical information to release payoff and reinstatements

Loan Counselor I and II and Loss Mitigation (June 1999-May 2003) (Loss Mitigation Team

Handling mortgagor, third parties inbound and outbound calls on delinquency accounts.

to establish an alternative payment plan prevent of foreclosure

Correspond with customers, brokers, title companies, investors and attorney in order to facilities delinquency resolution

Calculate covered expenses and contact lenders to obtain approval for claims on delegated loans and non-delegated loans

Prepare file by analysis financial information from customer for best workout option i.e.; special forbearance, modification,

deed in lieu or short sale

Collected mortgage payments

Dallas County- Dallas, TX January 1997-June 1999

Child Support Collector

Collected fees and child support payments from non-custodian parent

Handling cases, setup home study for non-custodian and custodian parents

Reconciled account information for general ledger

RHD Hospital -Farmer Branch, TX February 95-January 1997

Medical Collector

Verified patient insurance; billed and appealed claims

Ensured referrals & authorizations been processed through insurance companies

Processed response to claims for patients and insurance companies

Resolved patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmitted claims

and processed all insurance/patient correspondence. Provides all documentation to expedite payment.

Followed up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent

payments

Set up financial arrangements with patients as necessary

Parkland Hospital-Dallas, TX March 92- November 94

Business Service Supervisor

Manage staff of 5 employees self-pays collectors

Managed month-end summary by compiling, analyze and reconciles for management staff

Verified patient employment to establish COBRA benefits

Billed claims to insurance companies using ICD-9 and CPT Code

Qualified indigent patient of alternative program for assistance

Collected on delinquency payments from patients

Audited patients’ items hospital bill if appropriate adjustment will be administrated

Hired, terminated and train staff

King’s Daughter’s Hospital- Greenville, MS February 85-August 91

Business Service Supervisor

Oversees billing, cashier and collectors staffs

Managed month-end summary by compiling, analyze and reconciles for management staff

Verified patient employment to establish COBRA benefits

Billed claims to insurance companies using ICD-9 and CPT Code

Qualified indigent patient of alternative program for assistance through local banks.

Collected on delinquency payments from patients

Garnished patient’s wage for delinquent bill through the local court

Processed lien on homes through the probate court

Reconciled account information by auditing the hospital bills

Calls insurance companies to verify benefits of the patient. Completes insurance verification and summary of reimbursement

and liability form

Collected co-pays, deductibles and other out of pocket amount at the time of visit.

Collected and reviewed all patient insurance information and completed insurance forms.

Scheduled patient appointments for admissions

Make deposits

Hired, terminated and train staff

EDUCATIONAL BACKGROUND

Richland College-Dallas, TX (Dec 2007)

Associate Degree (Liberal Arts)

COMPUTER SKILLS

Windows XP, Lotus Notes, Outlook, AS400, MS WORD, Fidelity, LPSD, CMS, Crystal Report, MS Office Suite,MSP

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