Stephen Ike

***** ***** ***** **.

Bowie, MD ****1

Phone: 301-***-****

Objective:

To obtain challenging positions of responsibility with business organization, financial industries

where my management abilities will be fully utilized and further developed.

Education:

June 1988 Southeastern University, Washington D.C.

Master in Public Administration

1980 University of Nigeria, Nsukka, Anambra State, Nigeria

Bachelor of Science in Business Administration

June 1977 St. Charles College Onitsha, Anambra State, Nigeria

Diploma in Adult Education

Experience:

August 2010 – Present (Assistant Manager KFC)

August 2005 – June 2010 (1st Assistant Manager McDonalds Corp)

October 1995 – August 2005 (Assistant Manager KFC)

Duties:

Managing projection, take responsibility for seeing that all cooks and management staff members

use the projection system correctly. Measure effectiveness by reduction in waste scrap and left

over products.

Manage speed of service: I did set up a group of team members to be the “Speed Team”, coach

them on measuring speed of service and recommendation for improving speed and production.

Developed delegate and follow up on cleaning schedules, product ordering, measure restaurant

results and coordinator safeness in the restaurant.

Conduct cash audits: take responsibility for numbers and quantity of cash over short, delete void

Audit =0 and Audit <0 spot audit cash drawers. Run detailed transactions audit reports. Took the

lead in improving CSTM cash handling skills. Take steps to reduce overages and shortages.

Handled customer’s concerns. Took responsibility in becoming the store complaint agent. Seek

out problem situations and solve them before they become issues for customers. Track

customer’s complaints and decide how the problem happened and develop plans to solve each

report.

Develop and execute shift goals, contribute to team members performance appraisals and

conduct screening interviews. I also coordinate new hire orientation

Contact this candidate