KeyShaun Flowers

*** ******* ***.

Woodstock, IL 60098

815-***-**** (Home)

acghbg@r.postjobfree.com

SUMMARY

Highly motivated and focused professional. 20 years’ experience in public relations,

customer service security/safety measures and staff management. Personal

qualifications include excellent organizational skills; competent leadership; solid

managerial experience; exceptional versatility and adaptability; recognized for superlative

communication and team-building skills and the ability to manage multiple tasks in a

pressured environment. All while managing complex P&L /expense budgets.

JX-PETERBILT

10/2010 – 03/2014

Bolingbrook, Illinois

Service advisor / Asst Service Manager

Concierge between Peterbilt and their patrons

Managing and cultivating high yield corporate and commercial accounts

Create, track and finalize repair orders

Communicate cost of repair estimates with clients

Execute warranty policies and procedures

Processing and administering invoices and billing procedures

Supervise and track repairs of lease and rental

fleet

Supervise, dispatch and manage 15 technicians

Establish and provide continuous open lines of communications with clients and

department managers

Orchestrate, control and expedite constant business and sales flow within the

service department

Operated and maintained high volume call center

Liaison to non-manufacturer entities and clients

Oversee and regulate security/safety measures to protect all assets in possession

Maintain current client loyalty as well as recruit potential prospects through

display of knowledge and expertise while driving sales results

Past employment:

NORTHWEST FORD TRUCK CENTER

11/2004 – 04/2008

Franklin Park, Illinois

Senior Service Advisor

Point of contact for patrons of NWF service department

Managing and cultivating high yield corporate and commercial accounts

Create and track repair orders

Communicate cost of estimates with clients

Processing and administering invoices and billing procedures

Trained and monitored new employees of service department

Establish and provide continuous open lines of communications with clients and

department managers

Orchestrate and maintain constant business and sales flow within the service department

Operated and maintained high volume call center

Liaison to non-manufacturer entities and clients

Oversee and regulate security measures to protect all assets in possession

Maintain current client loyalty as well as recruit potential prospects

Point person for all mechanical repair information

CARR’S HONDACENTER

04/1997 – 11/2004

Chicago, Illinois

Service Advisor / Assistant Service Manager

Concierge between American Honda Motors and their

patrons

Created, tracked and finalized repair orders

Communicated cost of estimates with clients

Processed and administered invoices and billing procedures

Trained and managed service advisors, technicians, and porters

Monitored and supervised production/performance of service advisors/technicians

Conducted and participated in weekly and monthly sales meetings

Established and provided continuous open lines of communications with clients and

department managers

Orchestrated constant business and sales flow within the service department

Operated and maintained high volume call center

Liaison to non-manufacturer entities and clients

Oversaw and regulated security measures to protect all assets in possession

Maintained current client loyalty as well as recruit potential prospects

Point person for all mechanical repair information

INTERNATIONAL HOUSE OF PANCAKES

12/1993 – 04/1996

Evanston, Illinois

Senior Wait-staff / Assistant Manager

Oversaw and verified customer satisfaction with food quality; server performance and

restaurant presentation

Supervised and managed a maximum 8 servers and 4 cooks

Operated and maintained high volume 24-hour restaurant

Maintained restaurant menu and food supply

Managed end of shift balance sheets and daily sales reports

Oversaw and operated as head of security for 3rd shift of restaurant

Trained and supervised new hires

Supervised; delegated and signed-off all end of shift procedures were performed for all

employees

EDUCATION/CERTIFICATIONS

Graduate of Chicago Academy for the Arts:

Majored in Theatre; Musical Theatre and Voice

Previously State Licensed for Life; Health; Disability; and Indemnity Insurance also

Extended -Care and Annuities investment products

Commercial Service Advisor Certification – Freightliner; Sterling and Western-Star

Bronze and Silver level Customer Service / Product Knowledge accommodations from

both Ford and Honda Motor Companies

Interpersonal Skills Training--1 and 2

Identifying Sales Trends Training--1 and 2

Consumer Loyalty Training--1 and 2

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