Fatisha Franklin

* ********* ***** *******, ** **527

732-***-****

acghbe@r.postjobfree.com

Objective: To secure a fulltime position as a Customer Service Representative within a reputable organization utilizing strong people skill and exceptional communication contributing effectively to the long-term mission of the organization.

Professional Strengths

More than 8 years’ successful experience in Customer Service and Support with recognized strengths in account maintenance, problem-solving and trouble-shooting.

Planning/implementing proactive procedures and assisting with testing systems to avoid future system issues.

Possess solid computer skills.

Excellent knowledge using Credit Master, Microsoft Excel, Microsoft Word, Power-Point, Microsoft Office and Internet Information Services

Ability to work independently as well as part of a team.

Greatly skilled in complaint handling and resolution techniques

Comprehensive written and verbal communication skills

Highly organized and ability to balance multiple tasks simultaneously

Possess sound judgment with excellent problem solving skills

Possess exceptional administrative and organizational skills

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Synopsis of Achievements

Proactive planning led to notable increase in morale in all departments.

Created “Going the Extra Mile Award”, a companywide morale booster.

Employment

Novadebt Freehold, NJ

2008 - Present

Customer Service Rep/Client Care Specialist Level II

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Take payment information and other pertinent information such as addresses and phone numbers.

Work with customer service manager to ensure proper customer service is being delivered. Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling

Vonage Holmdel, NJ

2006 - 2008

Client Support/ Customer Service Rep

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Education

Toms River High School North Toms River, NJ

2004

Graduated/Diploma

References Furnished Upon Request

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