ROHIT TAMBAT

B-***, Chaturbhuj CHS., Plot No ** & 62, Sector 21, Kharghar, Navi Mumbai

- 410210

Email : acghb9@r.postjobfree.com

Cell : +91-981******* / 930*******

Profile

Senior Executive offering over 17 years of experience in Telecom industry

with strong business acumen and in depth comprehensive knowledge of all

functional areas. Expertise in advancing an organisation's essential

mission and business goals through use of technology, team building,

creative problem solving, development of strategies and operational

efficiency leading to successful project and program management and Service

Management

Areas of Expertise

. Business Process, policies and Performance Improvement

. Business Transformations

. Strategic Planning Budgeting, P&L

. Organisational Competency Building

. Continuous Team Performance Analysis and Improvement

. Carrier Technology Migrations

. End to End Program Management

. Proactive Approach on Customer Satisfaction

. Customer NMS Platform Migrations

. COLO/LCC Remediation and Migrations

. CSATs and Service Management

.

Achievements

. Proven leadership in setting up delivery organization, managing,

developing and motivating eams to achieve their objectives.

. Provided overall direction to the delivery and service management team

. Setup Migration team and Noc team for the migration of 5000 live links

. Worked as Single Point of Contact from operations for COLO Migrations

of US, UK, APAC Region

Core Competency

Project Management -

. Primarily responsible as Manager of team of 6 Project Managers

delivering Projects across globe

. Overseeing all the Project Delivery - Estimating, Planning, execution,

Monitoring, progress review, control and management reporting.

. Defining project scope, deliverables, plans, WBS, schedules,

estimates, resource plans, risk management & mitigation plan and

status reports

. Collaborating with cross functional teams and business units in

developing project objectives, change requests and timelines

. Managing UAT activity, change control board and gap analysis to ensure

business requirements are fulfilled

. Managing incidents, providing technical support on operational issues

and ensuring customer satisfaction

Presales -

. Provide solution, effort and cost estimation, RFP, Proposal

. Provide direction for business unit target revenues, customer

satisfaction and relationship building.

Operations -

. Responsible for performance review, appraisal, mentoring and overall

motivation of the group

. Responsible for operations function in ISO, CMSP audits

. CSAT and Benchmarking

Domains Exposure

. Enterprise Content Management

. Business Continuity and Resilience

. Workflow Management & ticketing

. Infrastructure Management Services

. Network Migrations

Distinctions

. Best Employee of the Quarter Award at Reliance Globalcom

. Best Employee of the Year award thrice at Reliance Communications

. Most Efficient Program Manager Award at Hughes Communications I Ltd

. Recognised by overseas client for delivery excellence

. Loral Skynet, Netherlands Ground Operations Engineer Certification

. Prince 2, Practitioner Certification

Work Experience

Project Manager - Virtela India P Ltd.,

Jan 2014 - Till Date

Responsible for :

. Client Projects Rollout

. Implementing standard operating procedures throughout the Projects

Vertical with best practices, processes, procedures, tools, templates

. Process Setup and Documentation for Projects Vertical

. Identify the requirement for new staff for Projects Team

. Set up the KRAs for Project Managers

. Analyse the Project Manager Performance

. Help Management in PMS Analysis

Client Project Manager - Reliance Globalcom

July 2011 - Dec 2013

As a Client Project Manager, the JOB profile included

. Client Network Rollout - Liaison with carriers for delivery of links,

Links performance testing, NNI Delivery and Integrations, Third Party

Vendors liaison for FE visits and H/w delivery.

. Carrier Projects - Carrier Network Migration due to technology

changes; COLO Shifting Carrier performance improvement projects based

of Service Management Inputs.

. Internal Projects - Migration of Live network to different domain for

Improved Performance of Links and Service Management ; Migration of

live customer links opting for managed services

Customer Service Account Manager - Reliance Communications

Sept 2007 - June 2011

As a CSAM, the JOB Profile included :

- Enterprise Customer Pre-Sales Support & Service Delivery.

- Enterprise Customer Service Assurance.(Repeat Business Target)

- Enterprise Customer Project Planning and Management (Revenue

Target)

Enterprise Customer Pre-Sales Support & Service Delivery:

. Preparation of technical presentation related to Broad Band products for

customer as well As sales team by understanding the proper requirement

of the customer.

. Preparation of Solution Document for products like MPLS-VPN, P-T-P Leased

Lines, E1-PRI, VCS, Toll-Free & Multi location VPN projects.

. Responsible for delivery of Enterprise Broad-Band products (e.g. Leased

Line, DIA, BIA, L3VPN, MPLS VPN, E1PRI, Audio/Video Conferencing,

Centrex) to the customers within SLA.

. Co-ordinate with Network and Planning Team for Network Reach ability,

availability and Feasibility of product in different geographies.

. Responsible for arrangement of Installation level training to users for

using the product successfully by having an in-depth knowledge about

the services provided by Reliance.

. Overall responsibility is to push all teams and solve every type of

technical and business Issues for successful delivery of the Broad-

Band products to the corporate customers.

Enterprise Customer Project Planning and Management:

. Planning of Broadband projects for enterprise customers.

. Monitoring the entire project roll-out from the time of planning to till

complete Implementation of Solution.

. Allocating resources among team members and guiding team members during

the Project rollout till the completion of the rollout.

. Updating customer regularly about progress of project & development of

implementation Activity till the final execution of the project.

. Ensuring successful rollout of the project as per customer requirement &

Satisfaction within SLA.

. Ensuring the Revenue Generation after successful Rollout of the Project

Enterprise Customer Service Assurance:

. Assuring corporate customers for the services (e.g. Leased Line, DIA,

BIA, L3VPN, MPLS VPN, E1PRI, Audio/Video Conferencing, and Centrex, Toll-

Free etc.

. Providing technical support for the Services during outages and faults by

coordinating with all technical teams, Field Engineers, OSP Teams,

Network Operation Centre (NOC).

. Responsible for all types of change Requests on the Links like b/w

upgrade; re-locations Network Related Changes depending upon the customer

requirement.

. Providing a 24/7 support to the corporate customers with a proper

escalation matrix, sharing Availability and performance of the customer

network ( CSAT Review)

. Customer Retention with Regular feedbacks from customers with help of

Monthly Tech-check Ratings and CSAT calling from HO.

. Responsible for all customer Related issues as Single Point of Contact (

SPOC)

Program Manager - Hughes Communications I Ltd.

June 2006 - Sept 2007

As a Program Manager and single point of contact between Company

Management and Customer the job profile mainly includes

. Pre Sales meeting with the clients with sales Team

. Understand the Client Requirement and provide the solution as per the

requirement

. Internal Project Planning - Interaction with Project Engineering for

Pilot sites (if required), deliverables to customer, project execution

planning, etc.

. High Seas Sale Agreement - ( for Imported equipment)

. Project Meeting with the Customer - Regular Project Meetings with

customer regarding the scope of work description, project execution

schedule, development of status in project, etc

. Implantations - Interaction with Logistics Dept. for delivery of

equipments on time, update customer regarding the delivery schedule, co-

ordination with support dept. for the Installations of VSATs and network

Integration, AT testing, Billing to customer, Collection of the

outstanding, handover after A.T.

. Training - Provide training to the customer (end user) on product and

operational procedures of the product.

. Collections - Hardware and Services billing collocation.

VSAT Consultant - SIMBANET, Nairobi Kenya

Oct 2004 - May 2006

As a VSAT Consultant, the job profile included:

. Responsible for All VSAT related Activities including Import of

equipment, custom clearance, logistic movement etc.

. Customer Solution designing

. Presales Meeting with Customer

. Single Point Contact for END Users and Management

. Liaison with Satellite Fleet operators for Space allotment and alignment

. Project Planning

. Project Implementation and post-Handover Support

. Internal and External Training on VSAT Technology

. Hiring of candidates

Project Manager - Infinium I Ltd, Ahmedabad

May 2002 - Sept 2004

Function: Project Manager: EDUSAT Project of Space Application Centre

(ISRO) - First DVB_RCS technology based NETWORK in the Country; in

technical collaboration with EMS Technologies; Canada.

JOB PROFILE

. Responsible for Total Project Rollout

. Single Point Contact for END Users and Management

. Project Planning

. Project Execution

. Network Handover

. Support

Had been single point of contact between ISRO authorities (DECU - Project

Director) and User Agencies (IGNOU, CIET, AICTE) in Semi Operational Phase

of EDUSAT Project at company. Weekly direct reporting to O/o The

President of India.

Customer Support Engineer -Partech Systems P Ltd., Mumbai

Dec 1995 - April 2002

Formed in 1995, Partech Systems has been Associate Service provider for

"HUGHES ESCORTS COMMUNICATIONS LTD." in western region of the country.

As a Customer Support / field engineer job profile included

. Customer Site Survey for VSAT installation feasibility check.

. Educate the customer regarding VSATs.

. Installation, commissioning and Maintenance of VSAT's.

. (1.2 TO 3.8mtr. offset and center feed TDM/ TDMA, FTDMA, DAMA/PAMA)

. Integration of Bombay Stock Exchange Terminals with the server at BSE,

Mumbai.

Personal Profile

. Date OF Birth: July 9th 1973

. Bachelor of Engineering from Nagpur University, NAGPUR, INDIA

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