Joyce A. Meinerding

*** ********** *****

Cincinnati, OH 45238

(H) 513-***-****

(C) 513-***-****

acghaa@r.postjobfree.com

Administrative Manager ( Property Manager

Results-oriented professional with extensive experience in property and

private trust management. Superb attention to detail enhanced by commitment

to delivering superior customer satisfaction. Excellent active listening

and follow-through skills. Strong organizational ability; effective in

multi-tasking, performing well under pressure and meeting tight deadlines.

Creative, resourceful supervisor with solid communication skills. Lead by

example to motivate employees to exceptional performance levels.

Proficient with Microsoft Office (Word, Excel), CCN System, Keri System,

and MRI (billing, work orders, and preventive maintenance) and ARM (price

quotes, contracts); quick to learn/apply new computer skills. Experienced

in soliciting bids, selecting, purchasing and negotiating with vendors.

Key Competencies:

Tenant Space Planning Tenant Relations & Retention Resource Allocation

Office Renovations Negotiating Leases & Policy & Procedure

Defining Specifications Contracts Development

Needs Analysis Quality Assurance Staff Supervision

Cost Analysis, Financial Bid Review & Contractor Interviewing, Hiring &

Analysis Selection Training

Budget Control, Expense Project Scheduling & Staffing Payroll

Control Performance Reviews

Project Feasibility Assessment Scope-of-Work Documents Trustee Asset

Sourcing, Purchasing & Vendor Management

Relations

Professional Experience

ALL OCCASIONS EVENT RENTAL, Cincinnati, OH - Manager of Customer Service

2013 - 2014

Directed the activities of 5 event consultants and 1 receptionist.

Delegated assignments, planned schedules and coordinated all showroom and

front-of-house operations. Showcased product availability and features by

creating attractive showroom displays. Developed price quotes and

contracts. Proactively managed client communications.

Investigated/resolved issues; took steps to prevent problems from

recurring.

. Developed excellent customer relationships. Positioned the company as a

trusted client resource by providing superior product knowledge and value-

added service that consistently surpassed expectations.

. Trained consultants in marketing and sales strategies to build new

business and strengthen customer loyalty in an increasingly competitive

market.

. Demonstrated flexibility by serving an event consultant when needed.

Assessed client needs, recommended solutions. Partnered with multiple

internal and external resources to plan and execute events ranging from

corporate meetings to lavish holiday parties for several local

celebrities.

. Built significant referral volume by networking with other industry

professionals. Represented the company at trade shows.

AMERICAN CANCER SOCIETY (ACS), Cincinnati, OH - Call Center Associate

Seasonal, 2013 & 2014

Team member on a 6-month temporary assignment operating a newly opened call

canter on behalf of Making Strides Against Breast Cancer (MSABC). Made

outbound marketing and follow-up calls, assembled and mailed out marketing

kits. Guided volunteer team leaders methods for recruiting participants,

creative fundraising ideas for businesses, and more. Following the

fundraising events, made thank-you calls and offered educational

information from ACS; instrumental in building the mailing list for future

fundraisers

. Managed the call center in absence of supervisors. Opened/closed the

office, delegated tasks and oversaw the work of up to 54 employees.

Answered questions and ensured all scheduled work was completed.

. Key member of team that helped the region raise ~$5M for breast cancer

research in 2013.

. Recruited to return to this position for the 2014 campaign (July-November

15, 2014).

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Joyce A. Meinerding acghaa@r.postjobfree.com Page 2 of 2

MCA Center (formerly Mercantile Center & Library), Cincinnati, OH -

Property Manager 07/10 - 11/12

Mercantile Center & Library/Riverside Corporation, Cincinnati, OH -

Property Manager/Trust Agent 10/85 - 07/10

Oversaw daily operation of 260,000 sq. ft. commercial property spanning 2

buildings. Was retained by new owners to continue managing the property

after it was sold by the Fleicshmann family in 2010.

Performance Cut energy bills 7%; saved $32K annually.

Improvement & Saved over $18K annually on building supplies, HVAC, elevator, and

cell phone contracts.

Cost Introduced MRI work order and preventive maintenance (PM) system.

Reduction Results: Slashed turnaround time on maintenance work from 7 days to

about 24 hours. Saved ~90 days of downtime and increased staff

productivity by keeping equipment up and running properly at all

times.

Implemented new billing and lease system; trained new owners of MCA

Center. Reduced time required for billing by nearly 50%.

Property Maintained 90% tenant retention rate for 15+ years. Consistently held

Management with 138 tenants, (15% higher occupancy than the downtown Cincinnati

average).

Supervised renovations and mechanical upgrades for 4 new tenants in

2012. All were completed on time and on budget.

Negotiated new leases and ensured tenant satisfaction. Served as

liaison between tenants, vendors architects, contractors, managers,

and other staff. Maintained excellent relationships.

Developed Mercantile Center's Emergency Evacuation Handbook for

tenants, detailing safest, quickest, and most efficient routes out of

building.

Oversaw renovations and mechanicals during conversion of old CAC

space into an event center. Coordinated event center activities for

~6 months until a Center Manager could be hired/trained.

Achieved target results on modernization project of 7 elevators;

completed within budget and on time. Increased tenant satisfaction

while improving energy-efficiency and overall building aesthetics.

Increased building security; incorporated new card reader technology.

Oversaw installation of 42 security cameras and supervised security

guards in making rounds.

Implemented CCN System bringing HVAC to full automation. Converted

boiler systems to a more efficient, online operation mode.

Utilized Elevator Management System to alert main office to problems,

generate maintenance reports.

Consistently complimented by tenants and management regarding

cleanliness and overall appearance of property and grounds.

Leadership Supervised 10-20 security and maintenance personnel.

Accountabilities included interviewing, hiring, training, evaluating

performance, discipline and terminating.

Wrote company's first Employee Handbook to foster a common vision

among staff.

Eliminated countless work-related accidents; enforced a uniform

policy that included personal protective equipment (PPE), such as

steel-toed safety shoes, gloves, goggles, etc.

Budget Provided private trust management assistance while employed by

Control & Mercantile Center. Reported directly to family's personal financial

Trust adviser, in charge of $900M in assets.

Management Calculated monthly and annual trust distributions for multiple trust

accounts. Generated ad-hoc personal reports on demand and

distributed to family members as requested.

Managed family's personal household budget: paid bills, bought art,

preserved art collection, and maintained out-of-town properties.

Controlled $2.5 M in operating expenses and $25M in rental income.

Professional Affiliation

Building Owners Management Association (BOMA)

Community Involvement

AMERICAN CANCER SOCIETY ANNUAL GOLF OUTING 2013 - Present

Sonny Memorial Annual Charity Golf Outing 2000 - Present

. Charter volunteer member of this organization which has generated over

$100K in scholarship monies since inception.

. Developed and implemented ideas to assist with logistics, gift

solicitation and more. Solicit donations; work golf outing days.

Formerly active in the Marvin Lewis Foundation (2005-2013), Star Shine-

Similar to Hospice for Children (1996 -2013), Adventures For Wish Kids -

Similar to Make A Wish Foundation (1995-2013), and Hospice of Cincinnati

(1991-2013)[pic]

"Mrs. Meinerding is a flexible wizard at handling leases, complaints and

emergencies - in brief, everything it takes to run a micro world, which is

what an office building is. Firm and persuasive, but fair, with a

sympathetic presence and resolve to fix what needed fixing, no matter what

it was, great or small. No worries for the owners!"

~Charles Fleischmann, (former owner, Mercantile Center)

Created order out of chaos by communicating a common vision, establishing a

culture of accountability, and motivating everyone to work to as a team

achieve business objectives.

Contact this candidate