Rodney Cardona

**** **** **** *** ******* TX, *8254 Phone 817 -734-6740 acgh90@r.postjobfree.com

IT Professional / Technology Specialist

Skills Summary

Cross platform experience in systems/network architecture, installation, implementation, integration, security, and administr ation in

local and remote environments for diverse client industries (health services, government, and small business).

Education

Bachelor Degree Business Administration (BBA)

Major in Computerized Information System,

Universidad Metropolitana, Cupey, Río Piedras

INTERIM SECRET, 5/27/2010, DISCO

CompTIA A+, Security +, Microsoft MCTS

Work Experience

Medical Education Training Campus

Ft. Sam Houston, TX 78234

Desktop Spport 06/2010 - Present

Receives customer calls, chats and e-mails for technical support and initiates incident requests via “RightNow” software to include

serving as Medical Education and Training Center General Information and Technical Support.

Identifies calls that require emergency and immediate support

Troubleshoot routine, recurring problems with PCs via telephone and e -mail and expedite customer assistance

Responds and recognizes repetitive error conditions and messages to help troubleshoot calls and requests

Assists installation users with automation, telecommunications, and visual information equipment, to include software and har dware,

systems and services.

Track and maintain transactions, invoices and hand receipts logs to include coordinating repairs.

Housing Department, Executive Offices, 08/2004 - 08/2008

Commonwealth of Puerto Rico,

PO Box 21365, Barbosa Avenue,

Rio Piedras Puerto Rico

Network Supervisor

Responsible for technical support operations in high - volume environment, and coordination of technical issues involving network,

hardware, and operating systems (IBM X series 232 and 205, DELL Servers, Windows NT/2000, 2003, Server, Windows 9x, and

Citrix). Oversee network connectivity, implementation, integration, and troubleshooting for servers, switches, remote access, storage

devices, printers, and scanners for city/county government, a (38) thirty -eight regional offices.

Contributions: Architected and manage internal, 500+ node network, Manage (32) thirty two IBM and DELL Servers X Series

232-205 and eight Windows NT/2000 servers (connecting Windows NT/2000 workstations, Windows 9x, printers, and terminals with

remote access) through Nortel, Cisco and 3com.

Other:

Administer MS Exchange 2003 e-mail system and Internet Information Server to meet all management, employee, and customer

needs for corporate Web site. Direct systems administration of 500+ customers IBM, DELL systems via T1 connections. Adminis ter

internal telecommunications and voice over IP Cisco system via T-1 for all customers.

Housing Department, 12/2003 - 08/2004

Community Enhancement Administration

Commonwealth of Puerto Rico,

PO Box 21365, Barbosa Avenue,

Rio Piedras Puerto Rico

Rodney Cardona, page 2

Acting Systems Coordinator & Network Technician

Provided:

Connectivity support for 100+ node network following superior performance offering technical personal and ph one support for the

following: AST, Compaq, Hewlett-Packard, IBM, Packard Bell, Sony, and Toshiba lines of personal computer hardware products,

Fore Runner AS X-200 BX, Fore Runner Es-3810.

Maintenance and service of the equipment to assure system is working in optimal conditions. Provide technical support.

Successfully resolved customer issues regarding connectivity, peripheral compatibility and standard software usage questions for

products on the following operating platforms: Windows NT Server 2000, ISA 2000, 2003 Windows NT Workstation, Windows 2000

and Windows XP. Responsible for the daily, weekly and monthly backup and restores files Veritas Back up System. Responsible for

the evaluation, monitoring, troubleshooting the Network Program and provide solutions. Installed computer hardware and software on

different Regions, Local Offices and Central Office

Work Stations: Windows 98, Windows XP, Windows 2000

Network Platform: Windows Server 2000, 2000 Advanced 2003,

Microsoft Exchange 2003, 2000, Windows NT 4.0

Internet Security and Acceleration (ISA) Server 2000, ISA 2004

Quality Improvement Professional Research Organization, Inc.

Mercantil Plaza #605, Hato Rey, Puerto Rico, 641-1242 03/1999 - 05/2003

System Network Administrator

Major tasks: Hardware and Software installations, configuration, status and modification of user accounts and Passwords. Syst em

start and shutdown procedures, print administration, add and replace peripheral equipment such as tapes backup, printers, and other

technical devices. Support, monitor, test and troubleshoot hardware and software pertaining to LAN.

GroupWise versions 4.1/5.5/6.0 NDS

Local area network (LAN) and Network 6

Netware Client 32, DHCP, Zenworks, Novell: Netware 4.11, 5.0, 6.0

Arcada Backup Exe 7.0/7.11/8.0

Microsoft: Windows NT Server 4.0

Windows 95/98 / 2000/XP, Windows NT Workstation 4.0, Office 97/2000/XP

Network Protocol and Services: TCP/IP, IPX, SPX, FTP

Trainings and Courses

Windows 2000 Network and Operating System Essentials; Implementing Windows 2000 Professional and Server; Implementing

Windows 2000 Network Infrastructure; Implementing and Administering Windows 2000 Directory Services; Deploying and Managing

MS Internet Security and Acceleration ISA Server 2000; Unix Introduction

CompTIA Certifications A+, Security + MS MCTS

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