TINA WILKINS

*** ********* **. **********, ** *9540 PHONE: 843-***-****

OBJECTIVE: To utilize my skills, abilities, and to expertise and obtain a rewarding position.

EXPERIENCE:

November 2012- Present

West At Home Inc.

Handle inbound calls from a call center at home in quiet

environment

Document all transactions of handling department

procedure, policies and guidelines.

Use chat for handling most of agent inquires for guest.

Navigate and swivel between multiple applications such as a client billing

Systems, telephony systems, and web browsers.

Answer customer questions (basic information such as prices, programming,

Installation of services, billing, etc.) with appropriate and accurate information.

Communicate effectively with customers and co workers in person and in writing, face to face, and over

the telephone.

Ask probing questions and utilize a consultative sales approach when working with customers.

Present offers and product solutions that are tied back to customer needs.

Overcome objections by determining gaps and in service and emphasizing the value of products to

customers.

DARLINGTON, SC JUNE 2009- December 2012

Personal Care Assistance - Darlington County Special Needs

DSN(Nurse on Call)

- Assists clients with A.D.L’s (Activity of Daily Living)

including bathing, oral care, skin care, shampoo,

dressing/undressing.

- Demonstrates the ability to be responsible for the care of

all clients of all ages. The care of clients should be

individualized and should reflect an understanding of the

developmental needs for each client.

- Demonstrates the ability to be responsible for the

individualized care needs of clients of all social, economic,

and cultural groups.

- Assists with client transfers, activities, and ambulation.

DARLINGTON, SC JANUARY 2008 – JANUARY 2009

ASST. MANAGER – FAMILY DOLLAR

- Responsible for overseeing all aspects of daily in-stadium and store

operations to meet and exceed revenue goals, including merchandise

planning, buying and inventory management; manage assortment

planning and open-to-buy.

- Operational accountability including overseeing game-day

operations, managing profit & loss, monitoring financial

performance and preparing sales reports, budgets and other

reporting tools as needed.

DARLINGTON, SC October 1997 – DECEMBER 2007

CUSTOMER SERVICE SPECIALIST- BILO

INC. - Handles customer complaints

regarding product quality and/or delivery and works to

resolve matter through those means as needed.

- Maintains constant contact with customer through

resolution of issue.

- Places calls to those individuals who are involved in all

processes of assuring that customer satisfaction is achieved.

- Proven track record of obtaining successful business

results,

Maintain focus on customer service.

- Strong problem solving, team building and customer

service skills

- Ability to establish connection with a diverse group of

individuals

- Working knowledge of Microsoft Office (Word & Excel)

EDUCATION/CERTIFICATIONS:

MAY 1989 – HARTSVILLE HIGH SCHOOL High School Diploma

HARTSVILLE, SC

MAY 1998 – HARTSVILLE CAREER CENTER WORD PROCESSING CERTIFICATION

HARTSVILLE, SC

PHLEMBOTOMY CERTIFICATION AND MEDICAL TRANSCRIPTION CERTIFICATION

--MAY 2003-2004

–FLORENCE-DARLINGTON TECHNICAL

COLLEGEFLORENCE, SC

FEBURARY 2010 – PRESENT ASSOCIATES – MEDICAL OFFICE

MANAGEMENT

KAPLAN UNIVERSTIY – FORT

LAUDERDALE, FL

SKILLS: Processes exceptional communication skills, people-ordinate, reliable, ability to network

with others, honest, dedicated, provides excellent customer service with proactive attitude, working

knowledge of computers, copy and fax machines.

SPECIAL SKILLS: The ability to administer Vein-puncture, dermal puncture, and skin puncture

in any given atmosphere. Also have training skills in administrative, bookkeeping, and some clerical

tasks. Medical Billing and I have a basic understanding of coding, appointment scheduling, and

medical reception, in any given practice.

References:

Teresa Clark Personal Reference – 843-***-****

Deidra Ings Personal Reference - 843-***-****

Wilton Griffin Personal Reference- 843-***-****

Contact this candidate