Lina Maria Londono ***** Stonebridge Crossing Ln Tomball, TX 77375 321-***-****

acgh85@r.postjobfree.com

Education:

Lone Star College: Sep 2014-Current

Valencia College: 2011-May 2014

Freedom High School: 2007-2011 Diploma

Experience:

Mall at Millennia (Orlando, FL)

Guest Service Ambassador

Nov 2013- June 2014 Part time

Provide personal shopping/fashion and gift advice.

Retail relations and sales production.

Manage mall events, seasonal programs, and promotions.

Create methods of tracking requests feedback to improve services offered.

Currency exchange.

Help customers via phone.

Watchstation International (Orlando, FL)

Cashier/Sales Associate

Nov 2012-Dec 2013 Part time

Answer questions about merchandise for the customers’ level of expertise.

Describe features and benefits of merchandise.

Cooperate with other associates when asked to help.

Sales and margin improving.

Customer satisfaction enhancement.

Receive and process payments.

Support tasks, duties or projects as directed by management.

Follow exit procedures, explain warranties and options to customers and display business

appreciation.

Ensure receipts of purchase receipts by customers.

Communicate merchandise needs or issues to supervisors.

USMLE Prep, LLC (Orlando, FL)

Receptionist

Dec 2012-May 2013 Temporary

Retrieves messages from voice mail and forwards to appropriate personnel.

Answers incoming telephone calls, determine purpose of calls, and forward calls to appropriate

personnel or department.

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are

unavailable.

Answers questions about organization and provides callers with address, directions, and other

information.

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate

personnel.

Monitors visitor access and issues passes when required.

Updates appointment calendars.

Receives, sorts, and routes mail; maintains and routes publications.

Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

Diesel (Orlando, FL)

Cashier/ Sales Associate

April 2012-October 2012 Part time

Offer a greeting, smile, and make eye contact with customer.

Show enthusiasm with the customer.

Answer questions about merchandise for the customers’ level of expertise.

Describe features and benefits of merchandise.

Cooperate with other associates when asked to help.

Sales and margin improving.

Customer satisfaction enhancement.

Skills:

Bilingual- Spanish, English.

Customer Service

Report Preparation

Marketing and Sales

General Office Skills

Front-Office Operations

Professional Presentations

Excellent Organizational Skills

Strong Customer Relation Skills

Computer Proficiency

Certifications:

Certified Guest Service Professional (CGSP) provides recognition for those individuals that know

how to achieve and express exceptional service by engaging with their guests and creating

memorable experiences. Recognized worldwide, the CGSP® designation is the highest

acknowledgment of awarding-winning guest service for employees in the lodging industry.

See more at: https://www.ahlei.org/CGSP/#sthash.FCN74ehI.dpuf

Community Service:

Volunteer at Give Kids the World. A 70-acre, nonprofit “storybook” resort, located near Central

Florida’s most beloved attractions, where children with life-threating illness and their families are

treated to weeklong, cost-free fantasy vacations.

http://www.gktw.org/volunteer/

References:

Frank Tanon- 321-***-****- Supervisor at The Mall of Millenia

Alina Garraton- 407-***-****- Supervisor at Diesel and coworker at Watchstation International

Priscilla Rivera-407-***-****- Coworker at Watchstation International

Contact this candidate