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Customer Service Medical Billing

Location:
Naperville, IL
Salary:
16.90
Posted:
October 26, 2014

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Resume:

Arleen Pearson

**** ******* ***** #***

Naperville, IL. 60563

630-***-****

acgh7e@r.postjobfree.com

Professional Summary

SKILLED, DEPENDABLE AND EFFECTIVE WITH PATIENT ACCOUNTS HAVE EXCELLENT

ORAL, WRITTEN AND INTERPERSONAL SKILLS. POSSESSES GOOD ABILITY TO

COMMUNICATE CLAIM DENIALS, RESOLVE BILLING QUESTION AND ISSUES. ASSOCIATE

OF SCIENCE MEDICAL BILLING AND CODING DEGREE.

QUalifIcations

. REVIEW DENIED CLAIMS

. Medical insurance

. Good Problem-solving skills

. Familiar with insurance terminology

. Accurately review billing statements

. Verify demographic information

. Review explanation of benefits

. Collections

. Work in fast pace setting

. Responsible and dependable

. Process payments

. Retrieve Medical Records

EDUCATION

ASSOCIATE DEGREE IN SCIENCE OF MEDICAL BILLING AND CODING

Colorado Technical University

Technical Skills

. Databases: Epic, Meditech, Rehab toolkit, Insync, Heath Logic, Zirmed,

Image Silo

. Operating Systems: Windows 7, Windows XP, UNIX, Linux Red Hat,

. Software : MS Office, Email Outlook, Telecommunication system

VOLUNTEER SERVICE

Linden Oaks/Edward Hospital

08/2011 - 04/2012

Receptionist/Communication Department

Duties consist of: Reviewing Meditech system to locate the patients' unit

area located within the hospital. Greet and direct families/visitors to the

appropriate units, direct treatment questions and concerns to the

appropriate team members. Accompany ambulatory discharged patients to the

lobby.

02/2012 -- 04/2012

Elmhurst Memorial Hospital Registration/Information Desk

Greet patients in a warm setting, sign patients name on log sheet prior to

meeting with registrar. Verify forms received by patients which consist of

patients name, tests performed, and physician signatures. Guide patients to

the seating area. Provide various answers pertaining to information and

directions related to the hospital. Received faxed document information for

registrars and inform registrar of patients arrival as needed.

A. Pearson pg. 2

PROFESSIONAL EXPERIENCE

ATI Physical Therapy, Bolingbrook, IL

04/09/2012 - Present

Customer Service Specialist/Billing & Collections

. Server as primary contact for all patient account inquiries.

. Answer calls, voice mail and correspondence within department

standards for account resolution in a friendly and upbeat manner.

. Understands medical billing procedures and account aging

. Above-average ability to work as a part of a team

. Knowledge of coding and modifiers for Medicare billing

. . Working knowledge of EOB's, HCFA's, and UB's.

. Work effectively with Front Office Coordinators and Clinic Directors

to assist in resolving patient questions and concerns about statements

and charges.

. Resolve and take appropriate action for delinquency and nonpayment of

accounts.

. Prepare correspondence to patients, confirming resolution of any

patient payment concerns.

. Work successfully with patient account specialists by entering update

notes on accounts related to denied, unpaid claims and account

balances.

. Process patients payments

. Accurately forward incoming calls to appropriate departments.

. Review and determine accuracy of demographics, insurance and billing

data and updates as needed upon patient call.

. Maintain and organize patient file documentation with billing and

collection computer system.

. Enter update notes on accounts as they are worked and follow up with

patient account special.

. Work with patients on payment arrangements

. Correct balances for patients who have patient payer agreements.

. Review patient statements for accuracy

. Maintain knowledge of contracts, reviews billing and cash collected in

order to accurately assist patients and resolve patient inquiries.

University of Chicago Hospital (Contracted through Advance Resources)

02/2012 -04/2012

Customer Service/Call Center

. Answered calls by means of telecommunication system equipment on the

UCH Call Center console and transferred calls to the appropriate

destination.

. Provided paging services, beeper and messaging functions in accordance

with established department/healthcare system policies and procedures.

. Recognized emergency and high priority calls and situations and

responds rapidly and according to established prescribed procedures.

. Demonstrated ability to work cooperatively in a team environment.



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