Arleen Pearson
Naperville, IL. 60563
acgh7e@r.postjobfree.com
Professional Summary
SKILLED, DEPENDABLE AND EFFECTIVE WITH PATIENT ACCOUNTS HAVE EXCELLENT
ORAL, WRITTEN AND INTERPERSONAL SKILLS. POSSESSES GOOD ABILITY TO
COMMUNICATE CLAIM DENIALS, RESOLVE BILLING QUESTION AND ISSUES. ASSOCIATE
OF SCIENCE MEDICAL BILLING AND CODING DEGREE.
QUalifIcations
. REVIEW DENIED CLAIMS
. Medical insurance
. Good Problem-solving skills
. Familiar with insurance terminology
. Accurately review billing statements
. Verify demographic information
. Review explanation of benefits
. Collections
. Work in fast pace setting
. Responsible and dependable
. Process payments
. Retrieve Medical Records
EDUCATION
ASSOCIATE DEGREE IN SCIENCE OF MEDICAL BILLING AND CODING
Colorado Technical University
Technical Skills
. Databases: Epic, Meditech, Rehab toolkit, Insync, Heath Logic, Zirmed,
Image Silo
. Operating Systems: Windows 7, Windows XP, UNIX, Linux Red Hat,
. Software : MS Office, Email Outlook, Telecommunication system
VOLUNTEER SERVICE
Linden Oaks/Edward Hospital
08/2011 - 04/2012
Receptionist/Communication Department
Duties consist of: Reviewing Meditech system to locate the patients' unit
area located within the hospital. Greet and direct families/visitors to the
appropriate units, direct treatment questions and concerns to the
appropriate team members. Accompany ambulatory discharged patients to the
lobby.
02/2012 -- 04/2012
Elmhurst Memorial Hospital Registration/Information Desk
Greet patients in a warm setting, sign patients name on log sheet prior to
meeting with registrar. Verify forms received by patients which consist of
patients name, tests performed, and physician signatures. Guide patients to
the seating area. Provide various answers pertaining to information and
directions related to the hospital. Received faxed document information for
registrars and inform registrar of patients arrival as needed.
A. Pearson pg. 2
PROFESSIONAL EXPERIENCE
ATI Physical Therapy, Bolingbrook, IL
04/09/2012 - Present
Customer Service Specialist/Billing & Collections
. Server as primary contact for all patient account inquiries.
. Answer calls, voice mail and correspondence within department
standards for account resolution in a friendly and upbeat manner.
. Understands medical billing procedures and account aging
. Above-average ability to work as a part of a team
. Knowledge of coding and modifiers for Medicare billing
. . Working knowledge of EOB's, HCFA's, and UB's.
. Work effectively with Front Office Coordinators and Clinic Directors
to assist in resolving patient questions and concerns about statements
and charges.
. Resolve and take appropriate action for delinquency and nonpayment of
accounts.
. Prepare correspondence to patients, confirming resolution of any
patient payment concerns.
. Work successfully with patient account specialists by entering update
notes on accounts related to denied, unpaid claims and account
balances.
. Process patients payments
. Accurately forward incoming calls to appropriate departments.
. Review and determine accuracy of demographics, insurance and billing
data and updates as needed upon patient call.
. Maintain and organize patient file documentation with billing and
collection computer system.
. Enter update notes on accounts as they are worked and follow up with
patient account special.
. Work with patients on payment arrangements
. Correct balances for patients who have patient payer agreements.
. Review patient statements for accuracy
. Maintain knowledge of contracts, reviews billing and cash collected in
order to accurately assist patients and resolve patient inquiries.
University of Chicago Hospital (Contracted through Advance Resources)
02/2012 -04/2012
Customer Service/Call Center
. Answered calls by means of telecommunication system equipment on the
UCH Call Center console and transferred calls to the appropriate
destination.
. Provided paging services, beeper and messaging functions in accordance
with established department/healthcare system policies and procedures.
. Recognized emergency and high priority calls and situations and
responds rapidly and according to established prescribed procedures.
. Demonstrated ability to work cooperatively in a team environment.