TRACEY ANN PAGE

*** ******** ***, ******, **, ***15

Cell: 678-***-****

Email: acgh6y@r.postjobfree.com

CUSTOMER FOCUSED MANAGEMENT PROFESSIONAL

Experience in Business, Merchant Services, Sales, Marketing, Education, Client Service

Management, Customer Service and Human Resource Management

Experienced team leader with proven qualifications and results in Customer service,

Retention and leadership. Dedicated, self-motivated achiever who is committed to success

performing effectively under pressure.

CORE COMPETENCIES

• Strong verbal and written communication skills

• Excellent organizational and time management skills

• Excellent capacity to work in and understand diverse cultures

• Profit driven sales through steady growth

EXPERIENCE

First Data Inc. Marietta, GA

2013 – Present Business Consultant/Client Service Manager

• Manage, retain and support million dollar accounts while accepting ownership and

accountability for designated clients, providing excellent customer service.

• Ensure departmental compliance with system auditing, client profile updates and other

administrative duties.

• Utilize strong communication skills to both follow-up and proactively contact existing

partners through a variety of sales channels including web chats, e-mail, inbound and

outbound phone calls.

• Create methods to provide feedback and quality assurance on identified errors.

• Work closely with internal and external support departments by responding to requests

from current and potential customers for information and product presentations, which

are often technical in nature.

• Generated over 125K of revenue for First Data during the 2013 Financial Cycle, which

included Team member of the month for October, September & December.

• Ensure customer service follow up methods and procedures are complete and meet time

standards

• Compile, collect and assure the profitable pricing of merchant relationships which results

in customer loyalty and a reduction in retention

• Prepare daily, weekly and monthly sales reports as needed

Washington Post Ft. Lauderdale, FL

2004 – 2013 Dir. of Admissions/Enrollment Manager

o Managed all inquiries and made effective contact with prospective students via phone or

email, in addition to conducting student interviews.

o Trained new staff and provide motivation to achieve and maintain a high level of

productivity and morale

o Maintained continuing flow of applicants by analyzing trends in enrollment and

marketing activities

o Adhered to all local, state and federal regulations, all accreditation standards and all the

policies and procedures

o Interacted effectively with financial aid and all other departments

o Assisted in the development and direction of the Admissions Department in order to

accomplish its goals and objectives and secure weekly standard appointments and

interview activity.

o Delivered outstanding customer service

Applied Card Systems/Cross County Bank Boca Raton, FL

2002 – 2004 Collection Specialist – Level II

o Received incoming telephone calls and gave professional customer service help to

customers about questions on delinquent accounts for all lines of insurance

o Identified and resolved any customer services issues related to a customer’s Account.

o Managed communication with all customers to ensure payments and evaluate all expire

accounts and maintain accurate records for same.

o Created various Cross Sales opportunities for new products and services via telephone

management

COMPUTER SKILLS

Proficient in Microsoft Office.

Experience with Virtual Private Network (VPN), Salesforce, MSA, SNAP, CRM and Orion

EDUCATION

Kaplan University - Boca Raton, Florida

Master of Science in Management/Human Resource Management

Kaplan University, Florida

Master of Science in Management/Change Leadership

American Intercontinental University - Plantation, Florida

Master of Science in Management/Change Leadership

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