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Administrative Assistant Customer Service

Location:
Jacksonville, FL, 32211
Salary:
31,000
Posted:
October 26, 2014

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Resume:

Kimberly Y. Bailey

**** ******* **** *** #****

Jacksonville, Florida 32207

Residence: 757-***-****

Email: acgh6v@r.postjobfree.com .

OBJECTIVE: Administrative Assistant position, which will allow me to use my

diverse skills, and be a team player, within a customer based organization,

whose primary goal is customer satisfaction.

EMPLOYMENT HISTORY:

Rose and Womble Realty Mr. John Daly; may be

contacted

123 S. Lynnhaven Rd 757-***-****

Virginia Beach, VA 23452 October 2010-May 19,

2014

Marketing Coordinator/Receptionist $11 hr

Inputting MLS listing and updates, gathering information from (80+) agents

to create layouts and running weekly ad's in numerous publications such as:

Pilot Newspaper, At Home Magazine, Home Newspaper, and Real Estate Book.

Creating invoicing for all publications, updating the listing books,

sending surveys to clients after closing. Input of new listing into MLS and

updating changes. Maintaining weekly postage records and creating and

maintaining monthly duty calendar. Updating employee phone rosters,

entering new hires in phone system, maintaining floor plan and seating

chart. Providing General Administrative Support to the Manager, Assist

Manager and 80+ agents. Retrieve information from computer programs and/or

databases in order to complete tasks and assignments. Receiving calls and

responding to routine request, greeting visitors, and responding to routine

requests for information; utilizing computer software programs to prepare,

format and proofread correspondence, forms, or reports; establishing and

maintaining filing. Familiar with HUDS, Land Surveys, disbursement sheets.

Summarizing and providing guidance and assistance on nontechnical and

administrative policies and procedures.

ICS Merrill Ms. Maggie Lyn; may be

contacted

9485 Regency Square Blvd. Suite 400 904-***-****

Jacksonville, Fl. 32225 May 2006 - February 2007

Administrative Assistant $12 hr

Provide professional etiquette answering the phone. Completion of

Investigative Case Information and Reports. Reviewing correspondence and

reports for required information, grammar and format; Created and Editing

Vendor Management Invoicing, Investigative Documentation, Editing final

reports for submission to clients. Customer Service, General Administrative

and Clerical Support.

Parson's Transportation Mr. Kregg

Diemer; may be contacted

11221 St. Johns Industrial Pkwy S, Suite 7 904-***-****

Jacksonville, Fl. 32246 November 2004 -

December 2005

Administrative Assistant $12.50 hr

Provide professional etiquette answering the phone / Receives & reads

incoming mail

Provide staff support for scheduling of training / Maintains records of

incoming & outgoing correspondence (Confidential & Non-Confidential).

Process vendor's accounts payables and check requests. Process employee's

payroll and institute company procedures compliance

Process W-9 form vendors with application of submittal. Coordination of

meetings, conferences and travel arrangements. Operates all office

equipment & order supplies for office support staff

Coordinate training arrangements, including, registrations, accommodations,

payment, and Maintains training records for all employees.

Keane Inc. Ms. Pamela Coffey;

may be contacted

6410 South Point Pkwy, Suite 400 904-***-****

Jacksonville, Fl. 32216 March 2001 - August

2004

Administrative Assistant (Human Resources) $11.33 hr

Payroll processing time entries, New Hirer orientation, Billing Contract

number, Modem Charges, Billable Support and Monthly Support Charges, Handle

all training courses and updated the training website. Trained all

employees on expense reports. Coordinated all training arrangements,

including, registrations of employee, vendors and contractors

accommodations, traveled to conferences for employee, vendors and

contractors training. Ordering Supplies Maintaining training records for

all employees. Maintaining management's calendar and scheduling

appointments. Enter data into database software for use in the preparation

of reports, charts, and presentations. Provides support/assistance by

maintaining an up-to-date knowledge of governing rules regulations, and

other guidelines. Employee Equal Opportunity Point of Contact / Employee

Involvement Committee Point of Contact

EDUCATION AND TRAINING:

Malcolm X Shabazz High School, Newark, NJ 07873. Graduated June 1987. USA

Training Academy Wilmington, Del. Graduated November 1989. Business

Secretary

Morris County Vocational/ Technical School Denville, NJ. Course completed

June 1995

Alpha College of Real Estate - Attended 2011

Long and Foster School of Real Estate - Completed October 2011

TRAINING:

Microsoft Word and Microsoft Excel for Windows training Course May and June

1996

Dale Carnegie Series June 9, 1998

First Aid/CPR training November 2009

Licensed By FCC Home Daycare 8/2008, Food Handlers License

COMPUTER SKILLS: Microsoft Office Suite, Lotus Notes, CSS HoriZon, Visual

Matrix, QuickBooks, SAP 400, Career Architect, CaLANder, OrgChart Plus, MLS

Input



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