Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Hollywood, FL
Salary:
65,000.00
Posted:
October 26, 2014

Contact this candidate

Resume:

Summary of qualifications:

I am a proven manager with experience in leading teams and

exceeding expectations. I am a specialist in operations

management, policy development and interpretation, and

employee satisfaction and retention. Strong personnel

training, development, customer service, operations,

inventory and project management experience. Over 15 years

of store management experience and financial

responsibilities. Developed and implemented the training of:

leadership skills, professional sales, operating and safety

procedures and best practices.

EMPLOYMENT HISTORY:

2003-Current Project Manager

Blacksteel management & development inc., Miramar, Florida

Construction services company

.

. Managing the day-to-day field activities to ensure that

the project milestone dates and overall schedule

completion date is met

. Creating short-interval look-ahead project schedules that

make sure that upcoming events are communicated, tracked

and are being proactively attended to

. Creating and maintaining a culture that values safety,

health and cleanliness

. Managing and coordinating the work to ensure that it is

constructed in an orderly and deliberate manner that is

consistent with the standard-of-care set froth in the

contract documents that is viewed by industry as an effort

that is consistent with best-practices standards

. Establishing and maintaining all dimensional controls for

the project to include the use of third party survey and

layout personnel when appropriate

. Verifying that all work is installed in a workmanlike

manner (i.e.: plumb, level, straight, etc

. Manage and look-ahead no less than two weeks to

proactively identifying issues that could lead to problems

and facilitate solutions

. Obtaining all inspections and ensuring that the quality

aspects of the physical work are fully documented

. Ensuring all aspects of the project are compliant with all

contract terms and legal requirements that govern the

project and the community in which the project(s) takes

place

. Administering client specific programs, such as CQC,

Safety, Environmental Stewardship, etc.

. Conducting and/or attending pre-construction, progress and

other project and staff meetings

. Conducting and/or participating in regularly held meetings

involving TMG internal staff and external stake holders

such as owners, subcontractors, etc.

. Meeting with client representatives on a regular basis to

discuss the status of projects, to proactively identify

and resolve problems and to assure that the client is kept

knowledgeable about the status of the work

. Managing self-performed activities to ensure that work is

being performed within the established project budget

. Managing changes in project scope to ensure that the most

contemporary contract documents are being used at all

times to prevent avoidable rework

. Administering contracts, subcontracts, purchase orders and

other agreement to ensure that the scope, terms and

conditions are consistently and proactively being met

. Managing the punch list and project closeout process to

assure timely completion

. Maintaining daily paperwork such as timecards, field

reports, schedule updates and E-mail correspondence

. Providing timely and cordial interaction with supporting

work groups, such as accounting, HR, ICS, etc.

. Directing and managing the work loads of supporting staff

to include training, mentoring and follow up;

. Managed all construction functions and job processes to

ensure that jobs are completed on a timely basis

. Developed and implemented operational processes, employee

staffing, and standard operating procedures.

. Oversee the recruitment and hiring of sub contractors.

. Primarily responsible for resolving contractual and

customer affair issues.

. Developed communication and customer services guidelines.

1993-2003 Store Manager

HOME DEPOT, Broward County, Florida

Home improvement retailer that operates stores throughout the

United States, Canada, and Latin America

. Managed stores with average sales of $65 million annually.

. Provided leadership, direction, guidance, and support to

Assistant Store Managers and all store employees.

. Controlled store profitability through analysis, trend

identification and responding to identified problems.

. Ensured that company standards were uniformly met across

all departments in the store.

. Provides guidance and feedback to Assistant Store Manager

based on analysis of profitability and sales reports of

individual departments.

. Oversees the appropriate resource and inventory balancing

across all departments within the store.

. Ensured that customers are acknowledged, customer project

needs were met, and concerns are resolved quickly.

. Forecast scheduling needs and ensure that store is properly

stocked to meet customer demand.

. Responsible for driving the company's recruitment strategy

and pay administration.

. Ensured proper communication and execution of the company's

performance management process.

. Facilitated management training and development programs.

. Monitored employee relations through the use of surveys and

metrics and devised action plans.

. Maintained the lowest inventory loss in the district

1990-1993 Assistant Manager

PACE MEMBERSHIP WAREHOUSE, North Miami, Florida

. Responsible for inventory management for several retail

departments with $2-5 million in sales annually.

. Managed grocery and hard lines departments for units with

$20 million in sales annually.

. Increased sales by an average of 15% annually.

. Conceived, developed and implemented new operating

programs.

. Train associates in inventory management and standard

operating procedures.

EDUCATION: Bachelor of Science: BUSSINESS ADMINISTRATION

LIVINGSTONE COLLEGE, Salisbury, North Carolina

Technical skills:

Possess advanced written, verbal, and presentation skills and

Microsoft Office proficient. Experienced with Kronos P6

Privera Oracle and other HRIS programs.

COMMUNITY SERVICE

Kaboom Playground Projects in Miami-Dade and Broward

Counties, City of Hollywood Summer Youth Program, Habitat For

Humanity, Hands on Miami, provided career planning to High

School Students, and development classes for adults in

community centers.

Jonathan Ferguson

Home Depot

Human Resources Manager

Phone 954 -830-1965

Adrian Copper954 -830-1965

Code 3 Management

Owner of Service Company

954-***-****

Christopher Wallace

Real Estate Manager

305-***-****

Equipment that has operated in the past

1 .Frontend loader

2. Bobcat

3. Backhoe

4. Truck

5. Bulldozer

6. Min Excavator

7. Excavator

8. Bucket Truck

9. Forklift

10.Telescopic rough terrain forklift

11. Straight boom lifts

12. Articulated boom lifts

13. Scissor lifts

14. Mechanical lifts

15. Pedestal mount manlift

16Telescopic handler, or telehandler

17. Chain trencher cuts with a digging chain

18. Car

19.1 and 2Ton Truck



Contact this candidate