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Customer Service Sales

Location:
Streetsboro, OH
Posted:
October 26, 2014

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Resume:

Dewey W. Cole

***** ****** ****

Mantua, OH *****

330-***-****

acgh4u@r.postjobfree.com

Objective

After the recession of 2008, I have continued to work at positions that

although provide a paycheck, do not match my skill set. I am currently

seeking a position that will more effectively match my skill set, but,

also challenge me, and provide me the opportunity to help a company

grow.

Qualifications

I have spent 20 years as a weather forecaster. It may seem that a

weather forecaster would not provide the skill set required to meet your

company goals until you consider:

A weather forecaster understands thermo-dynamics, pressure, gas laws,

and analytical interpretation

A weather forecaster possesses the customer service skills required to

be a pitch man for any business

A weather forecaster has the sales skills to make you believe the sun

will come out while rain is pounding on your head.

I have spent 7 years as a Call Center Manager. I managed a center of 52

associates. The responsibility was to provide service and sales support

to a water heater manufacturer. Our specific customer was Sears. We

provided technical, in-depth information on a customer's water heater

saving our customers and companies millions of dollars in wasted service

calls. I attended a battery of management training classes, that I'm

sure I could find certifications on if necessary.

I spent a year as a Team Leader for Toyoda Gosei, a company that

provides rubber gaskets for most major automobile manufacturers. We

provided seals for Toyota, Ford, Honda, Nissan, etc. I learned quality

assurance skills such as working with ISO9001, and a knowledge of any

number of measuring devices. I also learned injection molding skills.

I spent a year as Schwan's delivery driver, where I again utilized my

customer service and sales skills. I acquired driving skills and door-to-

door sales skills.

I spent a year as a convenience store manager. I acquired skills in

accountability and banking transactions.

I currently work for Automation Plastics as a Quality Inspector. I have

worked there for 3 years. I am well versed in reading blueprints and

the use of measuring devices. I am willing to leave my current position

because they do not promote from within and there is currently no place

for continued personal growth.

Education

I have acquired an Associates Degree from the Community College of the

Air Force in Weather Forecasting. I have the required credits for a

Bachelors Degree in Meteorology. My educational credits were earned

through classes provided through the military and are accepted at most

accredited universities, however, I have not been in any one place long

enough to give a University the time/money they require to provide the

degree.

I have countless certifications in Leadership, Management, and Technical

skills that I'm sure any company I've worked for would validate.

Other Experience

I coached youth sports leagues for over 15 years. I have done weather

presentations to the Boy Scouts. I have sat on the Board of my

subdivision in Kentucky and have supported countless community ventures.

Conclusion

I am incredibly proud of my service to this country, providing support

during Desert Storm, Bosnia-Herzoggovina, and Kosovo. During the last 7

years of service I was assigned to a Special Forces unit-the 160th

Special Operations Aviation Regiment. To give an idea of the

significance, they were the unit featured in the movie Blackhawk Down.

The training and operational pace was insane, but, very fulfilling. I

left the military in the year 2000, before the current wars kicked off,

but, I'm sure the guys I trained performed admirably. I am equally as

proud of the work I've done in the civilian world. The Call Center

Management position was a collaboration between 2 distinctly different

companies that paid dividends for both. I am active within the community

and am always willing to assist folks in need. I look forward to hearing

from you and please consider hiring the vet.

References Available Upon Request



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