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Customer Service Project

Location:
India
Posted:
October 26, 2014

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Resume:

SUMMARY

Have * years * Months of experience in Software Design, Development,

Testing and Deployment of Applications

Extensive Knowledge in Microsoft Technologies like ASP.NET, MVC, C# and

MS SQL Server 2008

Hands on experience in WCF, jQuery, HTML,Web Api and JavaScript

Development and deployment experience in Internet Information Server

A good team player with very good interpersonal and communication skills

Key Player in challenging & creative environment

PROFESSIONAL EXPERIENCE

S.N Organization Role Duration

o

1 Dhanush InfoTech .NET Developer September 2012 – Till date

TECHNICAL QUALIFICATIONS

Operating Systems : Windows 2000/XP, Windows 7

Database : SQL server2005, 2008

Web Technologies : Asp.Net with MVC, HTML, WCF,

C#,Web Api

Framework : .Net 3.5/4.0

Scripting Languages : JavaScript, jquery

Version Tools : SVN,VSS

Web servers : IIS 6.0/IIS 7.0

Domain Knowledge : Telecom, Learning Management,

Campaign Management

PROJECT SUMMARY

Project #1

Title : Learning Management June2013 –

Till Date.

Client : IFMIS,Iternal Produce.

Role : Developer.

Description

It’s an ONLINE LEARNING MANAGEMENT SYSTEM where users will have the

flexibility to learn online

in their continent time in order to improve online training we included live chat,

Forums, Blogs, Course Based Assessment, Course Based Material, Live

Training using video conference, Survey, Poll and Feedback, Local storage of

answer while taking exam and course tracker based on material’s red in order

to know users status on online learning.

Responsibilities

Interaction with the team for detailed requirement understanding of the

project.

Designing various Web Pages and code the same.

Unit testing.

Worked in critical situation with less timelines.

Developed major functionality in application.

Maintained application.

Played major role in maintaining application.

Integrated Live Chat (signaler Chat).

Environment: ASP.Net3.5, SQL Server 2008, jquery, JavaScript,Web Api.

Project #2

Title : Campaign Management (Online Campaign)

October2013–February 2014.

Role : Developer

Description

It’s an ONLINE CAMPAIGNNG where campaign will be done for users for

particular span of time it is an request based campaign to which users can

subasribe to start campaign (ex: MT start to 92xxxxxxxx) even users have the

feasibility to un scbscribe by sending sms to (ex: MT stop to 92xxxxxxxx) here

are the features Registration where admin can create new user and as well he

can create new users, reports where we can see delivery report status for

particular mobie no and can see how many messages send to users, normal

messages & quiz based messages, Messages will be triggered to users based

on configuration by the admin.

Responsibilities

Interaction with the team for detailed requirement understanding of the

project.

Implemented web service for traking delivery reports of message delivery

and track subscription request.

Implemented schedule for triggering messages at scheduled time.

Maintained application.

Deployment and bring environment to runtime

Bug fixing.

Environment: ASP.Net4.0, SQL Server 2008, jquery, JavaScript,Wcf.

Project #3

Title : Self care Portal (Telecom Domain).

September2012– May2013

Client : IBM.

Role : Developer.

Description

Self Care Project is basically for the Airtel users in Nigeria. If the users want

any information regarding Airtel services like new data plans, Top Ups etc. they

no need to go to the dealers or no need to call customer care. They can login to

this site and get the information.

Airtel Self Care Portal is a web solution that will enable subscriber self service.

It provides an interface to resolve common provisioning needs like PUK,

Remedy trouble ticketing.

Responsibilities

Interaction with the team for detailed requirement understanding of the

project.

Design and code Web Pages

Technical Documentation and unit testing

Implement Sim Swap for Airtel Nigeria

Deployment and bring environment to runtime

Bug fixing and maintenance

Played major role in maintaining application by delivering most of the CSR’S

(Customer Service Requirements) with 100% FTR.

BRT Support (Business Regression Test) and TBO Support (Telecom

Business Operations)

Environment: ASP.Net4.0, MVC 4, SQL Server 2008, jquery, JavaScript.

EDUCATIONAL QUALIFICATIONS

B.TECH in Information Technology from R.R.R.S CET in the year 2012

Intermediate public Examination (M.P.C) from Shaankary Junior College in the

year 2008

Secondary School Examination (10th ) from Geetha High School in the year

2006

DECLARATION:

I hereby declare that the above mentioned details are true to the best of my

Knowledge.



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