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Customer Service Manager

Location:
Atwater, OH, 44201
Posted:
October 26, 2014

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Resume:

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

SUMMARY

I have over 15 years of managerial experience, including retail management, management of a large equestrian facility,

and as an Office Manager in the dental field. I have obtained my degree in Medical Assisting and a Bachelor of Science in

Management, as well as studying American Sign Language. Currently, I am employed as a manager of a rapidly

expanding retail and wholesale meat market/slaughterhouse. My strengths are my love for working with and encouraging

others, my leadership abilities, and organizational skills.

EXPERIENCE

Duma Meats

Mogadore, Ohio 2010 2014(current)

This is an extremely fast paced and high volume business where organization and attention to detail are crucial for positive

results. My employment began as part time, but within a year I was promoted to full time deli manager, followed by a

position as manager of the facility.

Duties/Skills

● Staff training/development

● weekly inventory control

● purchasing/ordering supplies and equipment

● purchasing and inventory of retail store goods from numerous suppliers

● ensuring all state and local health department codes are followed

● conflict resolution

● customer service

● employee scheduling

Lockhart Legacy Stables

Randolph, Ohio 2007 2011

Acting manager of the daily routine of the farm, the care of the equines, and the financial running of the facility.

Responsible for ensuring the necessary feeds, supplies, and equipment were available and maintained to ensure the

health and safety of the riders and the equines.

Duties/ Tasks

● employee scheduling

● staff hiring & training

● supply and feed ordering and inventory

● schedule/maintain veterinarian and farrier needs

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

● developed and implemented health care regimens

● advertising for the equestrian facility

● management of facility financial accounts payable/receivable

● increased profits by creating new revenue streams

● managed financial accounts of individual boarders and the facility

● oversee safety and maintenance of facility and equipment while maintaining a safe and positive atmosphere for both

the horses and the riders

Dr. Brock Carter, D.D.S.

Brunswick, Ohio 1995 2000

As office manager I was required to have exceptional interpersonal and communication skills as well as being extremely

organized.

Duties/ Tasks

● Customer service

● Ordering/ inventory of office supplies and dental supplies

● employee/ patient scheduling

● training staff and implementation of health codes and regulations

● insurance claim submission/ bill collection

● office account management

● payroll

● partnered successfully with other medical offices to ensure proper care of patient care and health needs

EDUCATION

University of Phoenix

2012 2014

Bachelor of Science in Management

● with a focus on human resources

● maintained a 3.65 grade point average while working full time

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

REFERENCES

Hugh B. Lockhart

Owner: Extreme Elements/ Lockhart Legacy Stables

Akron, Ohio 330-***-****

Edward B. Sampiero

General Manager: The Metro Grille

Wilkes Barre, PA 330-***-****

Lori Stoskopf

L.P.N. North Olmsted Public Schools

Valley City, Ohio 216-***-****

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com

Stephanie R. Laning

330-***-**** acgh2i@r.postjobfree.com

2668 Shaffer Rd. Atwater, Ohio 44201

T: 330-***-****

E: acgh2i@r.postjobfree.com



Contact this candidate