RICHARD ARNOLD

**** ******** ******* ***. ****, Houston, TX 77042 405-***-**** acggzq@r.postjobfree.com

OBJECTIVE

Seeking a position where my Bachelors of Business Administration, Masters of Management and expertise in

management will be used for the organization to accomplish its goals and mission

EDUCATION

Masters of Management Graduated University of Phoenix 2014

Bachelor of Business Administration with Management emphasis and minor in Political Science. Graduated Cum

Laude, University of Wisconsin 2009

PROFESSIONAL EXPERIENCE

• •

Outstanding background of leadership in Comfortable in fast paced or methodical

Professional, Technical, and Mechanical environments

•

environments Highly honed Critical Thinking skills

• A proven track record in Sales, Management, • Work well in groups or alone

Supervising and Customer Service

• Interaction and appreciation of Diversity

• A high level of Organizational and Problem

• Take initiative in Personal and work related

Solving skills

situations

• Highly proficient in Multitasking, Filing and

• 10 years of experience in planning and

Recordkeeping

conducting training classes

• Computer Literate including Windows OS and

• Very adaptable to change

Microsoft Office 10

• Experienced in inside and outside marketing

• Budget control including Profit and loss

RELEVANT WORK EXPERIENCE

2012-present General Manager, Country Inn & Suites, Oklahoma City, OK

Achievements

• Received excellence award from trip advisor for 2013 and 2014

• Increased Average Daily Rate by 15%

• Increased revenue by 20%

• Increased guest satisfaction by 20%

• Increased guest return intent by 25%

Responsibilities

• Preparation of property budget and forecasts. Monitored collection of in-house guest balances and direct bill

receivables, commission payments by vendors, and issuance of refund checks.

• Performed and monitored monthly inventory of supplies and equipment. Ensures purchases made are within budget

and by approved vendors.

• Worked with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives.

Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

• Coordinated and implemented sales and marketing activities of the property.

• Promoted 100% guest satisfaction throughout property. Instilled the 100% guest satisfaction objective to AGM and

hourly associates.

• Ensured that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

• Recruited qualified applicants. Trained employees in accordance with company standards.

• Communicated all policies and procedures to entire staff. Conducted regular meetings to provide various information

including company communications, policy reviews, local property activities, goals, etc.

• Managed employee personnel forms, including hiring, performance evaluations, payroll and benefits related

information, required Federal and State postings, etc.

• Conducted coaching/counseling sessions; performance evaluations; prepares performance improvement plans,

disciplinary documentation; conducts terminations.

• Ensured that employee related issues are resolved in a manner consistent with company policies.

• Mentored and developed Assistant General Manager; provides learning opportunities by assigning new tasks in all

General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job

tasks to prepare AGM for GM opportunities.

2011-2012 Field Specialist, Schlumberger, El Reno, OK

Achievements

• First aid certification

• Completion of driving safety class

• Zero safety incidents

Responsibilities

•Ensured the correct People, Equipment and materials arrived on time on location, and were rigged up, tested

and ready to perform the job, as requested by client, with no deviations from contingency plans in place.

Ensured pre job meetings are held with Personnel, Client and third party personnel. Was accountable for the

complete Service Delivery process to the Client.

•Executed successful jobs as per the design provided and approved by the Client. Recognized risks associated

with the operation, and reduces these risks to as low as reasonably possible. Identified any potential unplanned

changes to the job program at the well site, and initiated the district's Management of Change procedure(s).

Ensured all employees and contractors at the work site were in compliance with Safety Standards and other,

relevant standards. Ensured that all personnel assigned were competent to drive and/or operate their assigned

equipment.

•Completed all the required pre and post job paper work and job tickets on time and without errors as per

company policies.

•Ensured preventive maintenance on equipment is performed as per Standard and that unit/s is/are in safe,

clean and proper working condition for the next service job.

• Participated in the District HS&E & Quality initiatives and programs (e.g. SOIM's, Risk Assessments, Quality

Improvements, Emergency Response Plan, HSE and SQ Objectives, LPT and SQC).

•Performed Risk Analysis (e.g. HARC, JSA) before each job or task and identifies & addresses potential safety

hazards. Corrected and reported hazards immediately to Supervisor.

• Developed Technical knowledge in design and evaluation working closely with the mentor.

• Coached and mentored less experienced employees.

• Acted as a role model for all field operations people.

2010-2011 General Manager, TMX Finance, Hinesville, GA

Achievements

• Increased Growth of store by 20% year over year

• Awarded monthly bonuses for exceeding sales and profit goals

• Maintained a 0% turnover rate

• Achieved charge off amount below company allowance year over year

Responsibilities

• Hired all management positions, completing performance evaluations regularly and developing short and long-

term goals for each department manager.

• Planned and developed short and long-term goals and objectives annually, and submitted time projections to

corporate management for approval.

• Effectively communicated with the District manager on a weekly basis to review departmental forecasts and

ensure consistency with annual projections.

• Recommended and created improved courses of action where necessary.

• Explained the policies and procedures to all employees and followed up with employees to ensure that these

issues are understood and followed.

• Oversaw the monthly financial statement to ensure it is complete, accurate and submitted on time to the

management.

• Coordinating with the business/administrative office to ensure that records and analyses are correctly

maintained.

• Created a good working relationship with vendors and suppliers.

• Coordinated regular meetings with the managers of each department to ensure their profitability and efficiency.

• Oversaw the hiring and training of all department managers and employees.

• Focused on all customer complaints that department managers are unable to rectify and took the necessary

steps to resolve these complaints.

2003-2007 Production Manager/Welder, Eagle Group International INC, Fort Stewart, GA

Achievements

• Created special tools and procedures for increasing productivity at no cost to company

• 2 certificates of appreciation for working 16 hours a day for three months

• Maintained a 0% turnover

Responsibilities

• Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job

results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems,

policies, and procedures.

• Maintained staff by recruiting, selecting, orienting, and training employees; developing personal growth

opportunities.

• Maintained work flow by monitoring steps of the process; observing control points and equipment; monitoring

personnel and resources; implementing cost reductions; developing reporting procedures and systems;

initiating and fostering a spirit of cooperation within and between departments.

• Completion of production plan by scheduling and assigning personnel; accomplishing work results; establishing

priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow

on shift production summaries.

• Maintained quality service by enforcing organization standards.

• Created and revised systems and procedures by analyzing operating practices, record-keeping systems, forms of

control, and budgetary and personnel requirements; implementing change.

• Maintained safe and clean work environments by educating and directing personnel on the use of all equipment

and resources; maintaining compliance with established policies and procedures.

• Resolved personnel problems by analyzing data; investigating issues; identifying solutions; recommending

action.

• Contributed to team effort by accomplishing related results as needed.

2002-2003 Store Manager, CPI Corp, Roseville, CA

Achievements

• Established Store rank from 986 to 121 out of 1008 nationwide in overall sales and profit

• Raised total sales and profits by 30%

• Awarded bonus for exceeding sales goals for the 4th quarter of 2002 and the 1st, 2nd, 3rd, and 4th quarters

• Maintained a 5% turnover rate

Responsibilities

• Managed and motivated a team to increase sales and ensure efficiency; managed stock levels and made key

decisions about stock control.

• Analyzed sales figures and forecasting future sales.

• Analyzed and interpreted trends to facilitate planning using information technology to record sales figures, for

data analysis and forward planning.

• Performed and managed staffing issues such as interviewing potential staff, conducting appraisals and

performance reviews, as well as providing or organizing training and development.

• Ensured standards for quality, customer service and health and safety are met; Responded to customer

complaints and comments.

• Updated colleagues on business performance, new initiatives and other pertinent issues; toured the sales floor

regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives

and monitoring what local competitors are doing.

• Initiated changes to improve the business; promoted the organization locally by liaising with local schools,

newspapers and the community in general.

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