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Customer Service Manager

Location:
Mumbai, MH, India
Posted:
October 23, 2014

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Resume:

TASNEEM KHATIB

CAREER PROGRESSION

NJ,New Jersey based Realty Firm, Missouri based client,Illionois based firm

May 2011 till date

Appraisal Assistant

Proficient at pulling subject information from MLS and Tax sites

Currently working on processing Win Total Orders, pulling subject data, and completing orders, on

Win total

Responsible for internet research on properties for valuation

Responsible for reviewing valuation trends on a real property along with market trends,location

Providing Fair Market Value supported by detailed business case in accordance with the client and

regulatory requirements

Email management, social media management,posting ads

Freelance Telemarketing Professional

UK based Publishers of medical books

www.nowpharma.co.uk

Since May 2009 till May 2011

The work involved sales and marketing of medical books and literature, generating leads,

both thourgh internet research to find email addresses of Product Managers for worldwide

locations, and also by calling Multi National Pharma Companies world wide,Including

countries across Asai,America’s,Europe,Austalia, and preparing a target list of Product

Managers worldwide,for a given brand, searching for names and e mail id's and then sending

across samples of the books providing customer service, doing follow ups,sending invoices, till

closure and payment release.

Significant Achievement: I managed to get orders right from my second day of work which was

an order of 1500 books valued at 12000 GBP from a single client based out of Canada

Manager Human Capital

Future Generali Insurance India

Since October 2007 till August 2008

Provide support to the line managers for bulk and technical staffing requirement solutions

• Coordinate recruitment activities for cross business / Location

• Conducts the interview sessions to assess candidates skills and good match with the job profiles

• Coordinate with local HR Managers on recruitment support and practices

• Manage and monitor recruitment across business / location and data management and analysis

in

HDFC LIFE INSURANCE COMPANY

Assistant Manager HUMAN RESOURCES, JUNE 2005 TO OCTOBER 2006

Significant Achievements:

Effectively handled recruitments across all channels for the entire Mumbai Zone:

Devised & implemented a strategy to reduce the attrition rate; management accepted the

proposal of giving targets to regional manager & resultantly they would get 20 % of the attrition of

replacement.Introduced the idea of Regular Branch visits, which helped in connecting employees

to the organization.

TATA AIG LIFE INSURANCE COMPANY

EXECUTIVE HUMAN RESOURCES, JUNE 2003 TO JUNE 2005

Significant Achievements:

Was absorbed as a Full Time Employee within 6 months of Deputation

Have constantly achieved Cost reduction of 30 40% month on month

Designed and implemented the online Recruitment Monitoring System: RAMS for effectively

tracking Hiring formalities and plans

CAP INTEL EXECUTIVE SEARCH

SENIOR CONSULTANT, JUNE 2001 TO JUNE 2003

Significant Achievements:

Successfully serviced mass and Middle to Senior Management Hiring for: JP Morgan Chase, ACES,

Intelenet, Ocwen Financial Services with hit rates of 70 80% consistently

DR REDDY’S LABORATORIES

SCIENTIFIC BUSINESS MANAGER, JUNE 2000 – JUNE 2001

KEY RESPONSIBILITIES:

Training Medical Representatives on pharmacological, medical and marketing aspects

pharmaceutical products. Conducting continued Medical Education Programmes and Symposia.

Conducting Corporate Campaigns aimed at Primary Prevention of disease among corporate

executives

MEDICAL REPRESENTATIVE, JUNE 1998 TO JUNE 1999

ACADEMIC CREDENTIALS

Research Student SIR H.N.HOSPITAL AND RESEARCH CENTRE June 1994 to June 1998

1994 B.Sc. (Microbiology and Biochemistry ) Sophia College

Qualification :B.Sc. (Microbiology and Biochemistry)

PERSONAL DETAILS

Date of Birth: 9th January 1972.

Address:602,Akash Apartments,Dr Nair Road,Agripada,Mumbai 400011.

Mobile: +918*********

“IF I CANT FIND A PATH,I SHALL MAKE ONE!”

References: Amit Mankekar,

P rogram Manager,IBM Canada

Cell : +1-403-***-****, IB M email - acggym@r.postjobfree.com ; acggym@r.postjobfree.com

Prateek Mathur

Sales Manager

Enterprise Solutions I nc.

M obile : +1-857-***-****.

E mail:

acggym@r.postjobfree.com



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