Kamal Mishra

** * ****** ****, ***** Bagh Mobile: +91-879*******/897-***-****

New Agra, U.P. 282005 Land Line : +915*********

E mail : acggye@r.postjobfree.com

PRÉCIS

A dynamic, result oriented & ethics driven professional with 13+years of experience in various sectors like Hotel, Business Process

Outsourcing, Admin; P.R, & Business Development.

Demonstrated higher standards in handling client’s expectations and other PR activities .

An effective communicator with excellent corporate ethics in all L.O.Bs of office management.

CAREER HIGHLIGHTS

Working with Nutrient BIO AGRO TECH Pvt. Ltd, Pune, Maharashtra (From Nov.2011 to April 2014)

Position: Manager – Operations/Admin./ Marketing/B.D / Public Relations

Responsibilities:

Managing administration of the organisation.

Managing Marketing Dept.

Managing Logistical needs.

Managing Import/Export in coordination with CHA.

Managing & Preparing MIS.

Managing & rendering back up to the sales team of the organisation.

Managing significant PR activities culminating to business growth.

Formulating & driving Cost Control methods.

Training and Coaching

Worked with Encore Capital Group, Gurgaon (Sept’09 till May 31 ‘10)

St

Position: Group Manager (Collections) U.S

Responsibilities:

Team management

Training and Coaching

Maintaining portfolio performance metrics and execution.

Setting team targets on the guidelines given.

Analyse and finalizing the collection and the settlement figures on the credit boom.

Product Training.

Building Informal environment.

Handling Escalation and complaints efficaciously.

Ensuring compliance and quality standards.

Timely coaching and performance monitoring.

Collaboration with other Support function.

Worked with Convergys India Services Pvt. Ltd., Gurgaon, NCR (Oct. ’06 till Sept. ’09)

Position Tech. Support/Customer relations Officer – Team Lead. Australia. (Intern)

:

Responsibilities:

Developing Action plans in conjunction with Sr. Team Leaders /Operation Manager for my team.

Delivering presentations of any process updates monitors and evaluates calls, makes recommendations for improvement.

Training and Coaching.

Delivering Process training to different teams in the LOB.

Attending Weekly conference with the Clients along with the Operation heads, Team Leaders.

Communicating with the Clients on a regular basis via emails, Conference calls.

Providing floor support/coaching and mentoring the team and take supervisor calls.

Taking process/team huddles for the team along with the Sr. Manager Ops.

Worked with WIPRO BPO, New Delhi (Aug.’05 – Nov. ’06)

Position: Sr. Technical support / Customer relations Officer – AOL UK Broadband .

Responsibilities:

Assisting AOL customers with Problem Resolution

Assisting & resolving AOL customers with ISP Support through Level 2 Technical support.

Act as floor coach and mentor for the new hire.

Assisting AOL customers with Problem Resolution. (Technical queries)

Selected for AOL Program as a level 2 Technical support through an IJP.

Worked with Indian Palace, Dana Hotel, Dubai (UAE) (March ’01 – April ’04)

Position: Supervisor – Food & Beverages

Responsibilities:

Controlling the operations of Indian specialities Restaurant.

Handled banquets of VIP and VVIPs like H.H.E Sheikh Rashid Bin Mohammed Al Makhtoum, annually and other official bodies of

Government of UAE.

Forecasting & Drawing up a Plan for the Operations of the entire restaurant and associated tasks like Bar, Dry & Wet Stores and

Uniforms for the year after analysing prevailing Present and previous Budgeting trends.

Liaison with Embassies, Ministries, Corporate Houses during VIP movement.

Ensuring repeat clientele and enhanced customer satisfaction through increased guest interaction.

Offering special/corporate rates to Embassies, Business Houses, Travel Agents, Ministries and Airlines.

Planning staff roster and taking care of their training needs.

Training and Coaching.

Industrial Trainings

Second Internship – Hotel Clarks Amer Jaipur 22 Weeks (1997) In Front Office.

First Internship – Hotel Sea Princess Mumbai 22 Weeks (1998) In F & B Dept.

Professional/Educational Qualifications

• Passed Secondary School (X) in (1996) from C.B.S.E. (Nashik)

• Passed Senior Secondary School (XII) in (1998) from C.B.S.E. (Nashik)

• Diploma in Hotel Management & Catering Technology. 1999 2001

• Completed SIX SIGMA YELLOW BELT (From CONVERGYS INDIA )

• PGDBA* – Operations – (MIT Pune) ( *pursuing)

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