Ryan De Ment

**** ********** ****** *********, ** 94551

Phone: 925-***-**** E mail: acggx8@r.postjobfree.com

PROFILE

Highly technical and hardworking professional with over 16 years’ experience in Computer

Administration. Focused, motivated and a team player with good communication skills and the

ability to effectively manage business relations with customers.

COMPUTER SKILLS

Servers: Windows 2008

Operating Systems: Windows XP\Windows 7, Veritas Backups

Mail Systems: Microsoft Outlook 2010\Office 365

Applications: MS Office 2010\Office 365, Active Directory, Visio, Citrix, Metaframe, HTML,

XHTML

Hardware: CISCO Routers, HP Servers, Network/memory cards, PCs, Peripherals

WORK EXPERIENCE

Z3 Incorporated, San Francisco, CA

SYSTEMS ENGINEER June 2007 Present

• Administer Microsoft Windows Servers and workstation installations, upgrades, and

integration with legacy systems.

• Successfully engineered a virtual private network (VPN) solution utilizing Windows

2008 server.

• Maintain internet and interoffice Local Area and Wide Area Network (LAN/WAN)

connectivity.

• Backup and restore network data.

• Develop and update system documentation.

CB Richard Ellis, San Francisco, CA

FIELD TECHNICAL SUPPORT June 2007 – June 2012

• Successfully installed and configured over 150 new desktop and laptop systems.

• Spearhead the logistics of technology requirements and setups during multiple office

relocations.

• Troubleshoot software/hardware problems through debugging, testing and

coordinating vendor assistance.

• Install and upgrade Microsoft Windows operating systems including standard

applications and associated peripherals.

• Collaborate with telecommunications and network teams to resolve T1 lines and company

wide phone problems.

• Maintain and track hardware and software inventory.

• Configure Blackberry devices/Goodlink setup.

Greater Bay Bank, San Ramon, CA

DESKTOP SUPPORT TECHNICIAN January 2006 June 2007

Supported more than 100 end users with computer, network systems, applications and peripheral devices.

Successfully deployed multiple systems using Ghost technologies (imaging software).

Assisted in developing, implementing and maintaining policies, procedures and

associated training.

Managed and administered all Windows XP/2K/2K3 systems.

SBC, San Ramon, CA

TECHNICAL SUPPORT REPRESENTATIVE II June 2005 January2006

Handled a high influx of inbound calls within a dynamic call center environment.

Provided effective and timely resolution of DSL hardware and browser software

issues.

Responsible for setting Speed Stream DSL modem and Netopia router protocols for home and office environments.

The Kemtah Group, Inc., South San Francisco, CA

DEPLOYMENT TECHNCIAN I November 2004 June 2005

• Successfully performed hardware and software installations.

• Maintained accurate, complete and up to date inventory records of asset information.

• Assisted with pilot test development and implementation.

EDUCATION AND TRAINING

A.A., Computer Information Systems; A.L.S., Computer Studies

Las Positas College, Livermore, CA

Cisco Network (CCNA coursework)

Chabot College, Hayward, CA

Certificate in Networking Technology

Heald Business College, Hayward, CA

CompTIA A+ coursework

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