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Sales Customer Service

Location:
Orlando, FL
Salary:
85000
Posted:
October 22, 2014

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Resume:

JUAN A. PACHECO II, MBA

***** ****** ****** 407-***-****

Orlando, FL 32824 acggvf@r.postjobfree.com

SUMMARY

• Professional MBA with experience in preparing annual budgets, forecasting, financial reporting, and variance

analysis

• Highly organized with a proven ability to juggle multiple and competing tasks and demands, collaborating with

team members and working independently

• Demonstrated ability to facilitate discussions, disseminate information, update leadership team, and develop

and maintain scorecards

• Ability to form strong working relationships with diverse groups of people

PROFESSIONAL EXPERIENCE

CHEP, Orlando, FL 2012 - Present

Stock Management Analyst

CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global

network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their

products to distributors and retailers

• Prepare both Monthly and Weekly Assest Management KPI report to senior management using SAP BW

Queries and manipulation of data with Excel

• Assisted in the development of the Fast Track Audit Process

• Managed and executed over 300 Stock Audit Plan for the Inside Sales Team comprised of 10 Sales Managers.

Also had monthly meetings to determine delays, opportunities which went into an Excel file to the Sales Director

• Worked cross-functionally with Sales, Customer Operations, Sales Finance and/or other internal groups to

communicate and provide recommendations to the business regarding audit results, reconciliations, and

analyze performance

• Received Certification of Recognition for assisting the creation of the process, providing the analysis to identify

audits, and creation to completion of assigned audits

Senior Financial Analyst

• With annual sales of $2 billion, consolidate monthly, quarterly, and yearly financial reporting for CHEP Americas

• Review and update operating and transfer fees while evaluating profitability of inter-region movements related

to pallet transfer to and from the US

• Analyze financial variance issues by understanding of data flows, by using new accounting system BRACS

(Oracle Hyperion Management System)

FISERV, INC., Lake Mary, FL 2010 - 2012

Senior Financial Analyst

Fiserv, Inc. is a leading global provider of information management and electronic commerce systems for the

financial services industry with revenue of $4.3 billion

• With department revenue $50 million and expense $40 million, partnered with worldwide departments on

financial reporting of revenue, expense, intercompany charges and foreign exchange for the professional

services and development department

• Drove process improvement with Clarity (Labor Entry System) reducing operational and financial reporting risks

• Improved overall sales reporting process by increasing InTouch system’s accuracy in tracking different revenue

streams leading to a timely, streamlined consolidation

• Developed Excel based management model which quantified and identified project hours for inclusion in

operational metrics showing total hours, productivity and revenue trends

FOOD SYSTEMS UNLIMITED, INC., Longwood, FL 2009 - 2009

Assistant Operations Manager (Contract Assignment)

• Provided financial data for publication on promotional materials circulated to forty (40) corporate store locations

SYMANTEC CORPORATION, Heathrow, FL 2008 - 2008

Senior Financial Analyst

Symantec is one of the world’s largest software companies that provide security, storage and systems

management solutions with annual sales of $6 billion

• Partnered with Telecommunications and Inside Sales teams on all financial aspects; $200 million revenue

• Calculated monthly sales commissions of over sixty (60) sales professionals

• Published company-wide weekly reports reflecting metrics, expense detail, and forecasting

MODSPACE, Orlando, FL 2006 - 2008

Finance Manager

ModSpace is among the largest global suppliers of permanent modular construction and temporary modular

space with sales of $400 million

• Provided financial, analytical, and strategic support for the South East division on branch operational

performance and financial results related to modular buildings, storage, and temporary and permanent space

• Examined $50 million dollars total revenue consisting of new and used sales and service related revenue

• Provided operational and financial metric reporting for fourteen (14) branch locations

WALT DISNEY WORLD, Orlando, FL 2003 - 2006

Financial Analyst

Walt Disney World is a worldwide entertainment company with operations in five business segments: Media

Networks, Parks and Resorts, Studio Entertainment, Consumer Products and Interactive Media with sales of $32

billion

• Received “Service Award” for performing the role of finance manager for a month leading 1 statistical associate

and maintaining financial support for the Distribution Services team

• Consolidated and reported on $800 million of merchandise revenue for four (4) theme parks including casual

analysis for distribution services and merchandise business units

• Developed financial models and schedules for revenue and expense forecasting

• Created a financial alternate hierarchy for merchandise revenue across all levels within SAP

• Trained team of financial analysts on SAP’s business warehouse reporting tools

IBM CORPORATION, Raleigh, NC 2000 - 2003

Financial Analyst

International Business Machines Corporation provides information technology products and services worldwide.

The company operates in five segments with revenue of $107 billion

• Examined $356 million dollars of IT expenditures to ensure projects were delivered on time, within budget, and

quality targets

• Assisted with system and regression testing in SAP for personal computing division deliverables as company

expanded overseas

• Transformed the re-engineering information system database to correspond with all IT projects leading to

maximization of accuracy in expense tracking per application

EB GAMES, Orlando, FL 1997 - 1998

Assistant Store Manager

EB Games (formerly known as Electronics Boutique and EB World) is an American computer and video games

retailer.

• Managed all facets of store operations including ensuring that the store staff provides friendly, open and

enthusiastic customer service, in person and on the phone.

• Made discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling,

hiring and firing, and all other aspects of the day-to-day business processes

EDUCATION

Rollins College, Winter Park, FL, Master of Business Administration, Finance, 2000

University of Florida, Gainesville, FL, Bachelor of Arts, East Asian Languages and Literature, 1996

TECHNICAL EXPERTISE

Data manipulation techniques: V-Lookups, pivot tables, developing financial models

Software/Systems: Microsoft Office Suite including Excel, Access, PowerPoint and Word, Oracle / Oracle

OFA, Hyperion / Essbase, SAP R/3



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