Pamela Matthews-Reynolds

** *** **** **** (***)**7-

5834

Marietta, PA 17547

acggty@r.postjobfree.com

Summary of Qualifications

Accomplished professional that possess in-depth skills: analytical, administrative, customer service, sales & marketing

and business experience. Proven results oriented team player with strong communication skills that is dedicated to

problem solving and generating results. Versatile individual who works effectively with both: internal and external

customers to achieve the company objectives.

MarketSource, York, PA

2013-2014

Promotional Sales Representative

Recommended and sold Xfinity products to the customers at Wal-Mart. Processed customer’s credit checks,

security deposits, field service requests and service orders from my tablet and cell phone on location. Listened

to the customer’s concerns and suggested course of action. Later followed up with the customer to rate their

overall satisfaction with the service order and installation process.

Wal-Mart, Ephrata, PA 2003-

2012

Sales Associate/Overnight Stocker

Specialized in processing and stocking new merchandise for the six apparel departments and provided customer

assistance. Trained in backroom operations, cash office procedures, cash registers, hand held telzons and helped as needed

in other areas storewide. Completed on-going computer based training programs covering many areas, including

customer service, equipment safety, legal responsibilities and store operations. Worked in a constantly changing fast

paced environment; consistently meeting nightly challenges, while maintaining a safe work zone.

A-Temp Professional Services, Lancaster, PA 2000-

2002

Placement Consultant

Managed the daily operations, screened, interviewed and hired qualified candidates. Completed required employment

paperwork. Responsible for marketing the professional services and candidates, while searching for qualified candidates

to fill clients’ search assignments. Followed up with company progress reports, attendance checks, customer evaluation of

services and fired employees that failed fulfilling the duties of job assignments. Prepared weekly payroll, provided on-

call support after hours, and designed copy for newspaper advertisements.

The SICO Company, Mount Joy, PA 1998-2000

Customer & Marketing Coordinator

Complied the first-ever customer service procedures manual, created promotions, trained and coordinated the efforts of a

sales force, customer service team and seven division offices. Oversaw the design, production and the distribution of

brochures, quarterly newsletters, promotions and a yearly calendar that were distributed to 20,000+ customers.

Implemented a follow-up program to survey the satisfaction of new customers. Prepared weekly reports for senior staff

meetings. Administered the tank program for all residential, agricultural and commercial customers. Purchased tanks,

prepared agreements, coordinated installation, tracked usage, updated databases and performed any needed collection

correspondence and follow-up telephone calls.

Page 2 Pamela Matthews-Reynolds

IDenticard, Lititz, PA

1996-1998

Customer Service Representative

Answered incoming calls from business, education and government accounts; suggested products for their application,

sent samples and generated re-orders. Communicated any company changes or new leads to the inside sales group or the

outside account representative. Entered and tracked customer orders from set up, to scheduling through the production

stage, and to the final shipped order. Later followed-up with customers to rate their overall satisfaction. Our team

received ongoing training of new security products to better service our customers.

Frontier Communications, New Holland, PA

1988-1993

Account Executive

Advised existing customers and prospects; on improvements and upgrades to their telecommunication services. Analyzed

end user requirements, usage and call patterns. Prepared customer proposals: for new equipment, additional lines and

services. Increased customer base dollars annually, while improving customer relationships. Co-ordinated installation

services between customer and installation department. Attended user conferences and participated in teleconferences and

received advanced technical training. In 1991 received AT&T Award for Outstanding Performance in Representing AT&T

in Business Network Services.

Pennsylvania Senate, Harrisburg, PA 1985-1988

Telecommunications Officer

Responsible for all telecommunication systems: including design/implementation and maintenance for the State Senators

offices, both at the Capitol building and their district offices. Approved all move/change orders generated by Assistant

Chief Clerk and Senate staff. Negotiated contracts with vendors and oversaw a million dollar communications budget.

Input monthly telecommunication costs and generated RFPs to treasury for payment. Supervised interns, developed

policy and procedures and tested new equipment. Managed all telecommunication needs associated with the construction

of the Capitol Annex project. Worked in conjunction with the Department of General Services, the Bell Telephone

Company to cable the Capitol Annex building. Completed first-ever physical inventory and developed a database for

tracking all equipment/lines in use in the State Capitol building.

Education/Professional Training

Shippensburg University, Shippensburg, PA

Bachelor of Arts in Government Administration, 1984

The Real Estate School of the Lancaster County Associates of Realtors

Real Estate Fundamentals & Real Estate Practice

Word/ Excel/ Access Computer Classes Powerful Communication Skills for Women

PC Easy, East Petersburg, PA National Seminars, Shawnee Mission, KS

The In Search of Excellence Seminar Telemarketing Teleprofessional Workshop

CareerTrack, Boulder, CO Bell Telephone, Lancaster, PA

How to Speak With Confidence and Powerful Presentation Skills/Motivating Customers to Buy

The Lancaster Chamber, Lancaster, PA

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