Courtney P. Glorioso

** ****** ** ****** ******, NY 10302 Cell: 646-***-**** acggtn@r.postjobfree.com

EDUCATION

LIM College, New York, NY

Bachelor of Business Administration in Fashion Merchandising, May

2008, Dean’s List Spring 2008

EXPERIENCE

Dress Barn, Staten Island, NY

Assistant Manager 09/08-Present

Accepted temporary promotion to Store Manager while previous Store

Manager was on LOA

As SM hired and trained four new associates

Held motivating quarterly meetings to inspire staff and drive business

through our company mission

Increased customer survey ratings for the store by 10% bringing service

level to company expectations

Wrote and distributed reviews and pay increases to six associates

Coordinated floor moves with entire staff while developing visual skills

and creating a teamwork atmosphere

Received two bonuses for exceeded sales plan

Analyze Profit and Loss statements and reacting as a business owner

Maximize limited payroll with traffic counters and utilizing staff

strengths and holding them accountable

Evaluate weekly productivity report of sales associates while setting

goals and expectations

Execute weekly operational tasks such as layaway audits, redline

reports, special orders and signage changes

Conduct quarterly observation feedbacks on associates to ensure

exceptional customer service

Responsible for visual merchandising in all aspects of the store

Contact DSM requesting reorders for fast selling items to improve

business

Promote outreach programs such as coordinating fashion shows and

hosting private parties to achieve sales

Maintain personal sales quota

Atrium, New York, NY

Intern/ Assistant to Denim Buyer 01/08 – 5/08

Prepared detailed purchase orders, confirmed with vendors and

negotiated discounts

Maintained spreadsheets for budgets, cancellations, reorders and

appointments

Constructed visual boards including detailed product information and

delivery status

Analyzed sales reports and executed follow-up procedures

Processed transfers, reorders and return authorizations

Organized weekly sales charts for presentations at buyer meetings

T-Mobile USA, Staten Island, NY

Retail Sales Representative 04/06 –01/08

Trained and educated new employees with customer contact and

computer systems

Achieved sales by learning individual customer needs and distributed

the best device and plan

• Provided in depth customer technical support

• Mastered consumer conflict resolution management

SKILLS

Proficient in Microsoft Word, Excel, and Powerpoint

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