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Customer Service Technician

Location:
Canal Winchester, OH
Posted:
October 22, 2014

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Resume:

MOUNTAGA TALL

**** ****** **** ****

Canal Winchester, OH 43110-8294

614-***-****

acggtg@r.postjobfree.com

CAREER OBJECTIVE: Obtain an responsible IT role, to showcase my skills and obtain experience

that will help me in my career.

EDUCATION/ CERTIFICATIONS

• Information Technology Major (Pursuing) Franklin University

Bachelor’s degree in Applied Science

• Information Technology Major Columbus State Community College

Associates Degree in Applied Science.

• CCNA Routing and Switching certificate Columbus, OH

• CompTIA A+ 800 series Active Columbus, OH

• Technical Diploma in Electronics Eastland Career Center (ECC)

CAREER AND TECHNICAL HIGHLIGHTS

Circuitry Assembly and Soldering Cable Installation

Computer Hardware and Repairing

Computer Networking

Computer Operating Systems

DC and AC Circuits Telecommunications

Test Equipment and Troubleshooting

Technical Support Data Entry

PC/Laptop Configuration & Installation Configuring Mobile Devices

HTML5/CSS IT Support

Python Language Email Support

DreamWeaver

EMPLOYMENT

SA IT Services Computer Refresh Technician December 2013 – May 2014

• Worked for Bank of America, as part of the Refresh/IT support team.

• Upgraded and supported Windows 7 on clients computers

• Migrated clients’ computers from Windows XP to Windows 7.

• Pushed and troubleshot Bank of America Applications and basic applications to the end users'

computers.

• Provided on site and on-call support to the end users in using their new machines and Operating

systems.

• Upgraded OS, RAM, Hard Drive, Multi Display Cards, Monitors.

• Migrate Data using USMT tool, and verify that the data transferred correctly.

• Setup wireless and VPN configuration for Laptops.

• Mapped Drives and Printers

Avnet Integrated‘s Computer Repair Technician October 2012- June 2013

• Tasks: Integrates and configures PC hardware and peripherals.

• Integrates and configures a variety of PC hardware, operating system software and peripherals

assembling PC electronic components, installing circuit boards, disk drives, mass storage devices

and peripheral equipment and/or other related components.

• Troubleshoots and resolves integration and configuration problems involving circuit analysis, wave

form calculations, fault isolation, prom programming and signal flow tracing. Troubleshoots

problems to diagnose malfunctions

November 3rd – November 9th

Care fusion Project’s Technician,

• Un-box medical devices from shipping cartons

• Affix labeling to devices

• Perform hardware and/or software updates on medical devices

• Perform electrical safety tests

• Perform verification tests

• Input test results into CareFusion proprietary software application

• Use a bar code scanner to input data into the software application or in an Excel spreadsheet

• Manually move/carry medical devices as required by the workspace

• Assistance with work area set up/clean up

• Assemble IV poles

Columbus State Community College’s student, August 2013- November 2013

• Install & setup 36 computers

• Inventory the equipment

• Run PC check

• Install Hard Drive, and partition it

• Windows 7 License transferred

• VMWare - Linux loaded Defender activated

• Student and Admin Account implemented

• Install Notepad ++, CCleaner

ACTIVITIES/HONORS/COMMUNITY SERVICE

• Fluent in French.

• Avnet 5 S member.

• Eastland SkillsUSA Member, Junior-Senior Year.

• SkillsUSA Professional Development Program Level-One/Two Award Recipient, Junior-Senior Year.

• 6 months Perfect attendance at Avnet.

• Electronics Outstanding Student of the Year,

• Geometry Outstanding Student of the Year

• National Technical Honor Society recipient.



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