SHEETU RAINA

Mobile: 099******** ~ E-Mail: acggsf@r.postjobfree.com

CAREER OBJECTIVE

Looking to assume responsibilities and serve as an enthusiastic liaison

between internal business and support teams in the capacity of an

experienced Business Analyst. Always striving to solve any problems in the

best possible way.

WORK EXPERIENCE

Since Jun'10 Tech Mahindra, Pune as Business Analyst

PROFFESIONAL SKILLS

< 4+ years of IT experience in Business Analysis, Requirements Gathering,

Process Designing, Telecom Consulting (Telecom Billing, Service

Provisioning, Service Assurance T2R ), OSS/BSS, E2E and UAT Testing

< Experience in root cause analysis, gap analysis, problem resolution and

testing, as well as possessing extensive experience of identifying

potential solutions and presenting the proposals to the client/management

team.

< Hands-on experience on various Process Designing Tools like Visio, Oracle

BPA 11g, and on defect tracking tool HP Quality Cente.

< Can quickly and easily translate business requirements into system

requirements, well-defined user stories with acceptance criteria

< Part of technical leadership team managing the overall end to end

implementation of OSS/BSS from system integration to different product

deployment & to liaise between the customer, development team and system

integrator regarding software functionality throughout the software

development lifecycle.

< Utilized "As-is" & "To-be" Business Process Models at Program Level.

< Expertise in writing BRD(Business Requirement Document), FRD(Functional

Requirement Document), and Demand and CE (Customer Experience) Stories

< Instrumental in ensuring a successful UAT with the customer.

< Good understanding of Agile methodology

< Collecting, understanding, and transmitting the business requirements for

the project, and translating these into functional specifications along

with customization of telecom software products.

< Responsible for final delivery on live & sign-off for the requirements.

< Flexible and versatile to adapt to any new environment and work on any

project.

< Excellent communication, client Interaction skills, interpersonal skills

along with proven leadership skills.

HIGHLIGHTS

< Efficiently created Know-How End-to-End Process Model for L2C and T2R

journeys in MS Visio v10.0 for entire Openreach Process Model for CP

(Communication Provider) impacted demands/User Stories:

< Created and finalized different reports for BT-GS stakeholders and is on

live today that will be used by user/stakeholders for his day to day

activities for countries-UK, APAC and Latin under Service Engine Platform.

< Creating To-Be process for BT LATAM Countries that involves different

small and medium business contracts and some major customers/Contracts like

CAIXA, BRADESCO, CORREIOS

TECHNICAL SKILLS

< Tools : MS VISIO, Oracle BPA 11g and ARIS model

< Domain : Telecom, Telecom Billing, OSS and BSS.

< Operating Systems : Windows XP, Windows 2007

< BT Related Tools : Geneva, Expedio

< Testing Skills : Manual Testing, Functional Testing, E2E Testing

< Defect Tracking Tools : HP Quality Center 9.2 & 10

PROJECTS HANDLED:

1. Service Engine Systems and Tools - Global Solutions Delivery (L2C and

Billing)

Role : Business Analyst

Client : BT-British Telecom-Global Services

Period : Since Sep'12

Project Description: BT-Global Services is BT's business services &

solutions division that provides integrated data & value added services to

meet the needs of multi-site organizations in all key commercial centres of

Europe, Americas and Asia Pacific. BT GS as a communication provides is

involved in placing Orders, reporting faults, billing etc. for different

telecom products like, PSTN, ISDN2, ISDN30, Ethernet, MPLS, etc.

Service Engine/CSDK program aims to provide consolidated way and produce

standardized set of system and process for large MNC and UK contracts. The

primary objective of the Service Engine programme is to deliver

efficiencies by migrating large MNC and UK contracts to a standard business

operating model by providing a contract management solution that reduces

people intensity, the occurrence of failure and ensures success during

contract bid, transition and transformation to improve the margin on MNC

deals for British Telecom.

Roles & responsibilities:

> Experience in the documentation of specifications, design and

development of use case scenarios.

> Manage the requirements and ensure that all the phases have traceability

to the requirements.

> Conduct Requirement Gathering Workshops like GUF Call's (Gold User Forum

call).

> Create Customer Demands stories and CE stories e stories that CSDK

deliver as Capabilities

> Worked as Business Analyst for major contracts like DHL, MacDonald, BOSS

Migration (Malaysia regional billing system) and Singapore Airlines.

> Currently working on contract Singapore Airlines and Small and Medium

business contracts of LATAM Countries (Brazil)

> Ensuring that potential Business & Performance impacting issues/

constraints/ risks/ dependencies are addressed in a timely manner so as

not to have a negative bearing on Project Delivery.

> Interact with Customer to understand the "As-is" process and propose the

"To-be" process within the scope of the contract.

> Write the Process flows "As-is" & "To-be" Business Process Models at

Program Level, Service specific & Review the Process flows prepared and

ensure quality of the same .

> Be the single point of contact for the customer and the team to address

all the issues/queries related to Process flows and provide necessary

guidance.

> Onsite Installation, configuration and ensuring successful signing of

User Acceptance Test (UAT).

2. BPM-Openreach Process Solutions ( WLR - PSTN, ISDN, Ethernet, NGA)

Client : BT-British Telecom

Role : Business Analyst

Period : Jan'11-Sep'12

Project Description: BT-Openreach responsible for owning, maintaining and

developing the local access network (the 'first mile' of wire) which links

homes and businesses to BT exchanges. Openreach acts as a customer for the

network & services owned and offered by another LOB like BT Wholesale, BT

Retail and other vendors/communication providers.

Openreach Process Solution Project mainly involves requirement analysis,

demand management, process designing, RPB impact analysis, process

consulting / base lining / re-engineering and pre-sales for BT Openreach.

Roles & responsibilities:

> Get a clear understanding of the requirement on discussion with the owner

> Detailing Functional requirements and User requirements.

> Engagement with various stakeholders (Business, Service and Operations)

> Prioritization of requirements based on the impacts for a Release

> Executing the modelling of business process at high & low level on ARIS

> Documenting the process deltas (Mock-ups for reports) and identifying the

impacts on components as a result of proposed solutions

> Coordinating with stakeholders for CE analysis, business case

clarifications & requirements establishment across 3 major business

releases

> Organizing walkthroughs with stakeholders and presentation of proposed

solution with stakeholders, incorporating their feedbacks / suggestions and

finally receiving their sigh-off for process design

> Interacting with stakeholders to conduct requirement analysis across all

phases viz. requirements capture, analysis & design

> Checking that business process models are updated as per Oracle BPA, ARIS

& MS Visio with respect to recent changes for business release

3. UKBSS CIT-British Telecom (Provisioning and service assurance)

Role : E2E Test Analyst

Client : BT-British Telecom (BT Retail)

Period : Jun'10-Dec'10

Project Description: BT Retail channels to market for all consumers,

small/ medium enterprises and second tier service provider customers in the

UK. The project involved the E2E Testing for UKBS stack, developed by

British Telecom for L2C, T2R & C2M Blue Print Journeys of its offerings

like PSTN, Feature-Line, and ISDN & Broadband.

Roles & responsibilities:

> Solely responsible for testing of the new features and functionalities,

defect reporting, Test Case Design for both L2C (Provision)and T2R Flows

> Test data, Test plan & test case preparation, System test execution,

System Integration Testing and support, User Acceptance Testing and

support.

> Test environment setup & Creation of Test summary report.

> Testing the new CR's for the customer requirements or functionality.

> Responsible for review of test case preparation & test scenarios.

EDUCATION

MCA from IMCC Garware College, Pune University in 2009 with 68%

BCA from Govt. College Jammu, Jammu University in 2006 with 73%

KEY STRENGTH

Teamwork & Collaboration, Leadership, Hard work, Positive Attitude, Self-

Motivated, Ability to learn from surrounding things.

PERSONAL DETAILS

Multilingual : English, Hindi, Marathi

Address : A-704, Prakriti Society, opp. New Era bakery, Balewadi,

Pune- 411045

Marital Status : Unmarried

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