Ruby Boykin

*** ****** ******, **********, *** Jersey 07063 -- 908-***-**** -- acggsc@r.postjobfree.com

Qualifications Summary

Experienced and Personable Customer Service Professional with several years of experience in the

management of customer accounts, claims and sales processing as well as the call center operations within

the shipping and receiving industries.

- Exhibit the ability of categorize customer needs and present appropriate company productivity

in addition to superior service.

- Expressed the ability to gain customer trust while providing exceptional follow -up, which lead to

increased repetitive of the business.

- Assist in the plans implementing the report of procedures that reduce labor costs and improve

customer satisfaction ratings.

- Knowledgeable in resolving customer service issues.

- Proficient with Microsoft Office System.

PROFESSIONAL EXPERIENCE

Sanofi-Aventis – Bridgewater, New Jersey October, 2011 – January, 2012

ExecuSearch Agency

Data Entry Operator for Pharmaceutical Operations

Utilized SAP daily to extract data through various transactions.

Viewed and verified data through NEXTS System (Such as E-Shopping and AED Information).

Utilized Excel to update R & D file information (Such as CPA Memotech).

Merck & Co. Inc. – Cokesbury, New Jersey October, 2010 – July, 2011

Aerotek Staffing Agency

Senior Data Entry Operator for Comet Program

Assisted with the transition to SAP from Comet (Internal System).

Responsible for data entry of new hired information into SAP including permissions for security

badge access setup.

Used Micro Soft Excel on a daily basis to maintain spreadsheets.

Transferred technical information from Excel t emplates into SAP.

Utilized SAP to make security access changes after program launch and ensured information was

transitioned accurately.

Chubb and Co. – Warren, New Jersey June, 2007 – September, 2009

Co-Worx Staffing, Bridgewater, New Jersey

Detail Processor

Reconciled account payments and differences.

Assisted premium accounting specialists with the completion of time sensitive assignments.

Assisted on special projects within the company.

Ross University – Edison, New Jersey February, 2006 – March 2007

Atrium Staffing – Edison, New Jersey

Clerical Worker

Managed a variety of documents by reorganizing files according to topic.

Maintained accurate data entry and reorganized files and coordinated shipment of al outdated files

to offsite storage location.

Assisted with operation of mail machinery.

Citi Corp. – Somerset, New Jersey June, 2005 – January, 2007

Randstad Staffing, South Plainfield, New Jersey

Customer Service Representative

Prepared shipping orders and ensured all information was accurately entered into the system.

Handled heavy call volume and responded to a variety of customer inquiries.

Coordinated shipping logistics of shipments to adhere to deadlines and orders which were rush

requested.

William Zinsser and Co. – Somerset, New Jersey August, 2004 – February, 2005

Office Team Staffing, Somerset, New Jersey

Customer Service Representative

Prepared and confirmed shipping orders with customers.

Handled heavy inbound and outbound call volume to customers regarding orders.

Ensured all documents contained accurate information and then filed accordingly.

Sanyo Logistics Corporation – Dayton, New Jersey March, 1978 – August, 2003

Attentively responded to the needs of customer with issues and concerns via telephone.

Prepared and verified invoices prior to mailing them to the clients.

Prepared and tracked all orders received from the distribution center utilizing SAP software.

Processed and confirmed customers’ shipping orders including bills and lading using SAP software.

Organized and filed invoices and financial documents.

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