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Customer Service Sales

Location:
New York, NY
Salary:
15.00
Posted:
October 22, 2014

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Resume:

DEREK CHRISTOPHER THOMPSON

** ****** **** ********, ** 11235

908-***-****

acggrz@r.postjobfree.com

FINANCE OPERATIONS

Accomplished and dynamic professional, consistently recognized for effective operations and client relationship management and ability to develop

sales and marketing strategies, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. A highly

dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, with working knowledge of

the principles and techniques of effective supervision. Innovative and reliable individual with proven ability to achieve organizational goals while

displaying effective multi-tasking and time management skills. Proven ability to successfully analyze an organization's critical business requirements,

identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing

revenues, and improving customer service offerings, with ability to work effectively in busy environments with positive results. A team player with

effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies

Strategic Planning & Implementation Business Development Project Management Business Requirements Analysis Client Relations Management

Customer Service Process Improvement Organizational Development & Leadership Account Management Negotiation & Presentation Skills Sales

& Marketing Research & Analysis

PROFESSIONAL EXPERIENCE

Woodstock Financial Group 03/2014 -- Present

Broker Trainee

• Learned how to successfully qualify prospects, in the United States. Finding out information like ROIs, stockholdings within portfolio, and

the total amount in stock markets. Daily getting 3-7 qualified leads per day.

• Successfully promoted to account opening phase of broker trainee program

• Able to convey complex investing concepts, instruments, and market information in layman’s terms to those with little or no knowledge.

• Good at building rapport with potential clients and presenting the company brand as best as possible

Prudential 12/2012 – 7/2013

Trading Assistant (Temp Assignment)

• Executed paper trades for Financial Professionals on the PruChoice Command platform.

• Performed,quality and assurance on all trades, Ensured that Client Questionnaires (RFPs) were in good order.

• Managed the trades not returned report, rebuilding portfolios if MAPS system didn’t calculate the correct trade.

• Made 40% of all trade on the team on a daily basis

• Efforts resulted in a 15% increase in overall team accuracy

Morgan Stanley Smith Barney 6/2011 - 9/2011

Advisory Support Specialist (Temp Assignment)

• Received inbound calls assisting Financial Advisor's in creating RFP’s, on MSSB Platform

• Assisted with account functions including inceptions, cash withdrawal, account terminations, portfolio switch, fee adjustments, wrap fees,

portfolio rebalancing.

• Provided support to various members of the Client Portfolio Management Client Service Support team.

• Educated Financial Advisors’ in creating customized portfolios, using multiple investment styles on MSSB platform, and the GIC Firm

discretionary Models.

• Updated Financial Advisors on performances and market information on Money Managers, Mutual funds and ETF’s .

DEREK CHRISTOPHER THOMPSON

908-***-**** acggrz@r.postjobfree.com

Page2

Reis Inc., New York NY 4/2008 – 3/2009

Account Development Specialist

• Gathered and provided market data to investors in the Commercial Real Estate industry

• Assisted companies in analyzing property performances and assisted investors in making informed decisions.

• Qualified leads based on information’s gather from Web sites, lead lists, customer referrals and other sources to develop accounts.

• Documented, maintained and developed prospected pipeline in sales management database for processing sales, scheduled meetings and

account notes.

• Created and implemented sales strategies and developed marketing plans to increase or exceed assigned territory/alpha letter objectives.

• Collaborated with Field Sales agents to develop strategies to increase sales. This resulted in an increase in sales by 29%.

Merrill Lynch, Hopewell NJ 5/2005 - 3/2008

Specialist, Client Service Team (FRS Call Center desk)

6/2006 - 3/2008

• Handled incoming and outgoing phone calls and written correspondence

• Assisted customers and performed registrar activities including funds transfers, Deposits statement assessments, daily transactions,

dividend and interest calculations and ACATS.

• Conducted product demonstration of online services, performed navigation to trade confirms, market analysis, statements and portfolio

analysis.

• Recorded all client correspondence in Access Database and Siebel.

• Developed candidates for Series 7 test.

• Participated in Six Sigma project for call adherence, best overall numbers among participates

Intern- Managed Assets Group 5/2005 - 5/2006

• Conducted research on ideas, strategies, and analysis on the Merrill Lynch platform

• Assisted Internal Sales Specialist Group in creating tailored RFPs, using Mobius and Morningstar Hypotheticals’.

• Acted as manager and assisted team in using hands on approach to complete a Universal Contact Matrix via RFIs.

• Assisted in the IWM Diversity project, analyzed and organized data's to create graphs with top-level managers.

• Participated in Six Sigma project to streamline the design of MAG Internal Sales Desk.

EDUCATION AND CREDENTIALS

Experienced financial service professional with Life and Health, 7 and 63 Licensing

Bachelor of Arts in Communication Studies, 5/2006

The College of New Jersey, Ewing, NJ

Concentration in Marketing



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