Berenice Hernandez
Phone: 956-***-****
E-mail: acggry@r.postjobfree.com
Brownsville, Texas 78520
Objective
To obtain a stable job in a fluent environment and a more broad opportunity at expanding
my knowledge.
Education
Gladys Porter High School High School Diploma
3500 International Blvd. 2010 Graduate
Brownsville, TX 78521
University of Texas at Brownsville Student for Nursing Degree
80 Fort Brown In Process
Brownsville, Texas 78520
Accomplishments
I believe the following accomplishments show that I could learn any job rather quickly:
Have very good communication skills
Fast math learner; good with numbers
Computer Skills; 45 wpm
Know the components of working with Microsoft Office and other programs
Work Experience
Trinity DME
November 2010– July 2012, Customer Service Representative
I generated all the paperwork that needed to be signed and filled out by doctors or
specialists in order for patients to receive their equipment. I billed for companies such
as Medicare, Medicaid etc. and worked with the Cortex Electronic Biller System. I
also encountered with patients face to face when they needed any information
regarding their insurance or any of the equipment they had received from our
company.
CIMA Health Latino
July 2012– February 2014, Customer Service Representative
I generate all the paperwork that needs to be signed and filled out by doctors to verify the
distribution of the medical equipment. I bill for insurances such as Medicaid,
Medicare, etc and complete any appeals needed to be assessed. I place orders to
distributors and communicate thoroughly with the CSR’s. I also have face to face
encounters with the patients that need assistance with their insurance or medical
equipment.
DISH Network
February 2014- September 2014, Customer Care Specialist II
I take calls and assist customers with any billing questions they might have and resolve
technical issues.
L anguages
Bilingual– Speak, read, and write Spanish and English.
Volunteer Work
Community Service at the Stillman House Museum in Brownsville
Volunteering at the Good Samaritan Nursing Home
References
Upon request.