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Customer Service Insurance

Location:
Atlanta, GA
Posted:
October 22, 2014

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Resume:

William Clark Focht Jr.

*** ******* ****** ** **** 5 • Atlanta, GA 30308

704-***-**** • acggqj@r.postjobfree.com

PROFESSIONAL PROFILE

Accomplished researcher and writer with over nine years of diversified experience in the legal field

including extensive immigration experience. Highly effective information manager and creative

problem solver with strong interpersonal, technical, and time management skills; advanced

computer knowledge; and excellent oral and written communication skills seeking a position as a

paralegal.

Core Strengths and Areas of Expertise Include:

Research Analysis

Writing Accuracy

Drafting and Compiling Information Productivity

Organization Reliability

WORK EXPERIENCE

Case Analyst / PERM, H-1B, H-1B1, and E-3 Visa Immigration Specialist, US Department of Labor

(contracted), Atlanta, GA, Chicago, IL 2010 - 2014

Atlanta, GA - Enforce Office of Foreign Labor Certification/ PERM Immigration law standards governing

employer applications for permanent work visas (PERM/Green Card) for sponsored foreign workers. Draft

and complete forms advising employers on recruitment policies and Department of Labor directives to

ensure accurate interpretation of federal law governing domestic workforce protection. Serve as a point of

contact for employers, managers, and attorneys to assist with immigration issues. Organize and manage a

caseload of 45-65 cases. Collaborate with policy specialists to develop and implement best practices.

Received Customer Service Award for excellent case management and client services.

Chicago, IL - Certify or deny H-1B, H-1B1, and E-3 visas (Labor Conditional Applications) for sponsoring

employers in accordance with the U.S. Department of Labor's Office of Foreign Labor Certification federal

immigration statutes. Organize case loads with computer database systems to efficiently execute timely

responses to employers. Assist managers and employers to carry out Office of Foreign Labor Certification

objectives. Manage a daily caseload of between 80-150 cases. Collaborate with policy specialists to

develop and implement best practices.

Litigation Paralegal, ACCC Insurance Company, Alpharetta, GA – 2006 – 2010

Ensured responsible parties involved in auto accident claims meet legal responsibilities to property damage

victims. Advised attorneys and customers how to navigate the insurance claims process. Drafted litigation

pleadings, established office litigation protocol, and alerted attorneys to relevant case developments.

Recovered over $600,000 owed to the company. Manage a caseload of between 150-350 cases.

Negotiated and accounted for payments received from insurance carriers and defendants. Notary Public.

Paralegal, Legal Services of the Southern Piedmont, Charlotte, NC – 2005 - 2006

Advised clients on Internal Revenue Service and North Carolina Department of Revenue policies. Prepared

documentation for clients, government, and attorneys. Commended by attorney for superior case

performance.

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Patient Registrar, Carolinas Healthcare System (CMC University), Charlotte, NC – 2002 - 2006

Interviewed 50 ER and radiology patients daily to facilitate electronic conversion of health histories and

insurance requests, and delivery of results. Strong performance resulted in a “Values in Action” award for

exceptional customer service, and “Wow!” award for high revenue production.

EDUCATION

B.A. in Political Science and Music Performance, University of North Carolina, Chapel Hill – 1999

Secretary (1998-99), Phi Alpha Delta pre-law fraternity. Resident Assistant (1998-99). Dean’s List (4

semesters).

Advanced Legal Studies, Ohio State/ Oxford University, Oxford, England – 2000 and University of Miami

School of Law, Coral Gables, FL – 2001 – 2002

Comparative-law and US-law courses addressed research and writing development, case analysis, torts,

and property law.

Degree in Paralegal Technology, Central Piedmont Community College, Charlotte, NC – May 2006

This 1.5-year, ABA-certified program included courses on civil litigation, including trial procedures; research

and writing, including trial/appellate briefs; real-estate law; tort law; and ethics. GPA: 4.0/4.0. Graduated

with honors.

Advanced Paralegal Certificate, University of Georgia, Atlanta, GA – Spring 2014

Computer Skills: LexisNexis, Westlaw, MS Word, Excel, PowerPoint, Outlook, Case Management Systems

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