Trudy Patterson

Lutz, Florida *****

813-***-****

acggpw@r.postjobfree.com

October 22, 2014

Veredus

Tampa, FL

Dear Hiring Manager,

I am seeking to leverage my experience in a Technical Support position. For this reason, I am excited to

learn of your employment opportunity and would like consideration as a strong candidate. Please review

my attached resume for the open position of Desktop/Help Desk Support, advertised on the

Simply Hired job board.

To prepare for a career in Desktop/Help Desk Support, I completed my MSIT degree in

Information Technology to improve on my computer knowledge base and skills. With the hands

on teaching approach and emphasis on managing projects, web development/design, and

troubleshooting MS operating system desktop applications, I have obtained a working

knowledge of organizing projects, designing web applications as well as detecting and resolving

operating system problems. My strengths are my strong work ethics, my ability to detect and

resolve issues quickly, and my eagerness to take on new challenges.

Ideally, this position will allow me the opportunity to utilize my experience in resolving

technical problems as well as continuing to build on my skill sets. I feel confident my

educational and work experience along with my positive attitude will transfer to quality work.

For your convenience, I have attached my resume for your review. Please contact me with any questions.

Thank you for your time and consideration. I look forward to your response.

Sincerely,

Trudy Patterson

Trudy Patterson

2516 Regal Oaks Ln. Lutz, Florida 33559

Phone: 813-***-**** • email: acggpw@r.postjobfree.com

Personal Profile

MSIT graduate seeking a Technical Support position that builds upon and utilizes my collegiate and work

experience. My emphasis is on web based applications and e-commerce websites. A+Certified with a strong

emphasis in MS OS and desktop application troubleshooting. Verifiable experience in website design and

development, visit http://www.webdynamics4u.com, to view portfolio. Ten years committed customer service

experience, five in fast pace call center, good verbal and written communication skills, excellent analytical skills,

the ability to adapt and learn new techniques, ambitious and dedicated to providing exceptional customer service.

Professional Skills

Windows XP/7 WordPress CMS Front-end: CSS3, HTML5, jQuery

MS Office Adobe Illustrator SEO/Internet Marketing

Adobe Photoshop Modx CMS Website development/design

Professional Experience

Web designer/Developer, Webdynamics4u.com, 2012-Current

Create/modify Wordpress themes and developing custom page templates etc. Mockup new user experiences using

Photoshop. Build wireframes and effectively communicate thought processes. Effectively create lead converting

landing pages. Proven ability to design fresh, unique and professional websites. Knowledge of responsive design

concepts. Ability to meet deadlines. Ability to execute a project from inception to completion

Administrative Assistance, H.E.L.P Financial, Inc, 2008 - 2012

Responsible for client correspondence, database maintenance, e-mail and mail out campaigns, market research,

and website development/design and maintenance. Maintain understanding of current web technologies or

programming practices through continuing education, reading, and participating in professional web communities.

Develop application models, image templates, or page templates that meet project goals, user needs, or industry

standards. Identify problems uncovered by testing or customer feedback, and correct problems.

Laboratory Assistant, Department of Health, 2004 - 2006

Prepared medium used for detection of specific microorganisms for various laboratories using clinical sterilizing

technique and infectious material disposal procedures. Communicated with internal and external customers to

process lab orders in a timely manner and to ensure customer specifications are met. Completed and verified

reports with accuracy for quality assurance.

Donor Technician, Bonfils Blood Center, 2003 - 2004

Provided professional customer friendly service to donors and staff. Collected bl ood specimens from diverse

population of clients. Conducted medical history interviews and obtained vital signs from potential donors.

Verified completeness and accuracy of data.

Repair Technician, Verizon, 1997 - 2002

Assisted customers with technology needs by using excellent interpersonal skills. Answered high volume of

incoming calls in a professional and prompt manner. Diffused and resolved customer complaints with a positive

attitude. Able to make decisions and perform proficiently in a fast paced environment. Received performance

awards.

Education

Kaplan University

Trudy Patterson

2516 Regal Oaks Ln. Lutz, Florida 33559

Phone: 813-***-**** • email: acggpw@r.postjobfree.com

MSIT Graduated; 01/2012

Brewster Technical Center– A+Certification 2010

Metropolitan State College, Denver, Colorado - B.A. Biology

Relevant coursework

Database Management Systems, Computer Networks, Management of Information Security, System Analysis and

Design, Legal and Ethical Issues in IT

Contact this candidate