Brooke N. Hoyt
*** **** ******, *** ******, Iowa 50312
Cell 515-***-****, acggpt@r.postjobfree.com
WORK EXPERIENCE
Knowledge Operations Manager (Drill Status; Monthly)
Iowa Air National Guard November 2011 – Present
3100 McKinley Ave Supervisor: Lt Col Monica Blakley
Des Moines, Iowa 50321
• Maintains official records and personnel files
• Ability to apply administrative principles, methods and techniques, and to provide workable solutions to problems
• Staying abreast of regulations governing, maintaining, and dispositioning of official records
• Conducting periodical audits on share drive and personnel files
• Responsible for formatting and reviewing memorandums and appointment letters
• Assists with Privacy Act, FOUO, Classified, and Unclassified information
• Consults with Chief of Record (COR) and Functional Area Records Manager (FARM) on problems affecting
creation, maintenance, use and disposition of records
• Assists with the facilitation of other unit’s SAVs
• Focal point for all incoming calls and customer relations
• Interprets policies relating to the life cycle of information, publications, forms, and information systems
• Provides guidance and training to fellow staff members regarding records management and disposition
• Proficient in Word, Excel, Outlook, Encompass, SharePoint, Publisher and PowerPoint
Administrative Assistant – ANG Personnel (GS-7)
Joint Force Headquarters June 2014 - Present
7105 NW 70th Avenue Supervisor: TSgt Kara Vander Molen
Johnston, Iowa 50131
• Maintaining Federal and State official personnel files
• Ability to work independently with minimum supervision
• Being flexible in order to undertake a variety of miscellaneous duties, and assisting in special projects assigned by
my supervisor in Air National Guard Personnel
• Conducting periodical audits on Enlisted and Officer official files
• Analyzes data and updates program files, and Federal Excel spreadsheets
• Assists with Privacy Act, FOUO, Classified, and Unclassified information
• Responsible for formatting and reviewing memorandums and appointment letters
• Assisting and planning retirements
• Proficient in Word, Excel, Outlook, Encompass, SharePoint, Publisher and PowerPoint
Administrative Assistant – Mortgage Department
Lincoln Savings Bank April 2013 – October 2013
13523 University Ave Supervisor: Mike
Clive, Iowa 50325
• Focal point for all incoming calls and customer relations
• Ability to communicate orally and in writing with individuals from various backgrounds
• Responsible for internal and external customers needs
• Performing timely, accurate and 100% quality review of all administrative scanned documents
• Organized daily schedules and training
• Proficient in Word, Excel, Outlook, Encompass, SharePoint, Publisher, and PowerPoint
• Filed and created client files
• Maintained a shared drive
• Responsible for tracking all incoming and outgoing mail
Administrative Assistant – Base Contracting; Temp. Technician (GS-6)
Iowa Air National Guard January 2013 – April 2013
3100 McKinley Ave Supervisor: SMSgt Patrick Olson
Des Moines, Iowa 50321
• Maintained, reviewed and audited Government Credit Card transactions to ensure regulatory compliance
• Filed records and paperwork in accordance with AFI regulations
• Analyzed data and updated program files with personnel changes
• Provided personnel support through the troubleshooting of SharePoint issues
• Organized daily schedules and training for Base Contracting personnel
• Focal point for all incoming calls and customer relations
Knowledge Operations Manager – Temp. AGR
Iowa Air National Guard July 2012 – January 2013
3100 McKinley Ave Supervisor: MSgt Heidi Breitsprecker
Des Moines, Iowa 50321
• Maintained official records and personnel files
• Responsible for formatting and reviewing memorandums and appointment letters
• Assisted with Privacy Act, FOUO, Classified, and Unclassified information
• Consulted with Chief of Record (COR) and Functional Area Records Manager (FARM) on problems affecting
creation, maintenance, use and disposition of records
• Assisted with the facilitation of other unit’s SAVs
• Interpreted policies relating to the life cycle of information, publications, forms, and information systems
• Provided guidance and training to fellow staff members regarding records management and disposition
EDUCATION
Keesler Air Force Base, Technical School Maxwell-Gunter AFB, Alabama
Knowledge Operations Management May 2012 – July 2012
Credits: 19
Iowa State University Ames, Iowa
Psychology August 2010 – May 2011
Credits: 50.5
DMACC West Des Moines, Iowa
Liberal Arts January 2013 – Present
Credits: 51