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Customer Service Assistant

Location:
Los Angeles, CA
Posted:
October 22, 2014

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Resume:

Shannon Steeg

***** *. *** **** #***, Santa Clarita, CA 91387 / 818-***-**** /

acggpj@r.postjobfree.com

LEGAL ASSISTANT / EXECUTIVE ADMINISTRATION SUPPORT / CONTRACTS

ADMINISTRATION / ACCOUNTING / MORTGAGE SERVICES

PROFESSIONAL SUMMARY

ACCOMPLISHED AND PROFESSIONAL - I have a solid professional background,

with more than 15+ years experience in the Legal, Contracts Administration,

Accounting, and Executive Administration Support field. Strong record of

performance; maintaining relationships, interpersonal skills and

exceptional administrative support. Excellent work ethic and strength in

boosting company morale. Talented administrative professional with

background in accounting and finance. Quality-focused and committed to

approaching various administrative tasks with tenacity and attention to

detail.

INDUSTRY SKILLS

55+ WPM typing speed Excellent communication skills

Database management Articulate and well-spoken

Customer Service-oriented Accurate and detailed

Pleasant demeanor Team building

Flexible Works well under pressure

Report analysis

Proficient in MS Office Suite

WORK HISTORY

EXECUTIVE ADMINISTRATIVE ASSISTANT FOR PRESIDENT OF SOUTHERN CALIFORNIA &

LAS VEGAS OF TICKETING AND BOOKING, VICE PRESIDENT OF FINANCE AND CHIEF

OPERATING OFFICER OF TICKETING AND BOOKING/TEMPORARY ASSIGNMENT

Live Nation Entertainment, Hollywood, CA June 2014 - August 2014

Reviewing and creating concert material for RFP (Request For Proposal),

such as images from Live Nation website, synopsis of various concert venues

in which Live Nation has owned and operated.

Created various excel reports consisting of equipment rentals, production

services, sound system and lighting services with various owned and

operated concert venues with Live Nation, along with costs and contract

terms of use.

Research various artists and production agreements, while working with the

City of Los Angeles for the RFP for the Greek Theatre Concession for Live

Nation. Completing various compliance documents from the City of Los

Angeles for the RFP. Extensive administrative support with the President,

COO and VP of Finance for various redlines documents, expense reporting,

and financial projects.

MORTGAGE SERVICE RELEASE/MLO-SR. POST CLOSING SPECIALIST/NOTARY PUBLIC

Bank of America N.A., Simi Valley, CA 2011 - 2014

Reviewing, analyzing and executing a multitude of mortgage and deed of

trust assignments. Working directly with Assistant Vice Presidents' to

ensure accuracy of mortgage documents per Federal and State Mandate.

Ensuring compliance and procedures as outlined by BAC policies.

Maintaining a closing ratio of 300+ assignments per day.

Research various Mortgage Assignments (75-100 document research per day)

that require Deed of Trust records directly from Epost closing, iportal and

Nationwide Environmental Title Research, LLC (NETRO online); on line

applications provide book/page/instrument numbers that are required for

Mortgage Assignment processing and various counties for recording.

LEAD CONTRACTS ADMINISTRATOR / FILM LICENSE AND DISTRIBUTION

MRG Entertainment, Santa Monica, CA 2008-2009

Developed and maintained the "Rights Management" database for contract

quality and assurance. Negotiated international and domestic license and

distribution agreements. Maintained client communication and followed up

throughout the negotiation process.

Drafted and negotiated over 20+ contracts on a daily basis. The negotiated

contract practices sold over $10.4 million annually worth of distribution

and license format rights to various territories throughout the US, Canada,

Mexico, and other international territories.

Accurate and detailed to ensure that every contract negotiation process was

implemented with corrections, executed timely and that our service

department delivered the required license materials promptly.

Implemented an Electronic Filing System (EFR), which had resulted in 90%

significant filing improvements.

Obtained signatures for financial documents and internal and external

invoices.

SENIOR CONTRACTS ADMINISTRATOR / DOMESTIC TELEVISION DISTRIBUTION

NBC/Universal, Universal City, CA 2006-2008

Formulated and maintained Television obligation and contract agreements.

Analyzed and executed License Agreements, including barter and cash.

Managed and serviced license materials for all Domestic Television Stations

from the East Coast to the West Coast. Formulated and maintained excel

reports which set forth the Promotional obligations for each Domestic

Television Stations for various TV series owned and operated by

NBC/Universal.

Developed and Implemented an Electronic Filing System (EFR), which resulted

in 95% of dramatic improvements within the Domestic Television Series

programming series.

Trained five (5) employees in policies, procedures and how to complete

barter and cash reports.

Improved Promotional obligations with each Domestic Television station,

which resulted in significant cash flow within the Domestic Television

Distribution Department.

Assisted with preparation of the Contract/Commitment Request (CCR),

milestone schedule, payment schedule and other contract related documents.

Prepared Letters of Authorization or Notice to Proceed Issue. Coordinated

with successful bidder for execution of final contract.

LEGAL ASSISTANT / LICENSING AND DISTRIBUTION / BUSINESS AND LEGAL AFFAIRS

Image Entertainment, Chatsworth, CA 1995-2006

Contract negotiation and Legal Administration. Coordinate and clear Music

Publishing, Synchronization License and Clip-Use Licenses. Identify

product and industry trends to develop strategy around new products.

Manage various accounts and current Distribution and License relationships

(i.e. Columbia House, CinemaNOW and Netflix.com). Manage and review music

cue sheets for Sub-licensing and Sub-distribution deals.

Developed and Implemented an Electronic Filing System (EFR), which resulted

in 100% of improvements within the Business and Legal Affairs

Administration Department.

Secured, serviced contracts and partnerships, including working with the

Acquisition department, managing product replication and timely

distribution.

Co-designed and implemented a new internal "Rights Management" system to

track Territories, Format rights, Royalties, License and Distribution

terms. This system resulted in 75% increase of the in house reporting

features, significantly based for our Acquisition, Accounting, Sales and

Legal Administration support departments.

Coordinated domestic and international travel arrangements, including

booking airfare, hotel and transportation.

Helped distribute employee notices and interoffice mail.

Served as corporate liaison between the finance, IT and marketing

departments.

EDUCATION

Wm. S. Hart High

General Curriculum

College of the Canyons

Certified in Leadership Training

National Notary Association

Notary Public

REFERENCES AVAILABLE UPON REQUEST



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